Just returned from a 4 day business trip, where I stayed at the Doubletree. Can't say enough nice things about the attentive staff. Each member greeted you as they approached you. The room was extremely clean and well maintained. My room was close to the elevator which is usually a noise concern, not this time. Was not disturbed by the proximity to the elevator.
The shuttle service was a nice amenity that allowed us to visit nearby shopping areas.
There were two employees that really stood out for their exceptional service, Juan, the breakfast cook in La Oja and Zach, the shuttle driver/bell person. Both are extremely engaging and went out of their way to provide a warm welcome and share their pride for their hotel and city.
Gus Luna, the General Manager, likewise, is a very hands on GM, who always made an effort to greet us during our stay. He was all over the hotel ensuring guest satisfaction and jumping in to add an extra hand.
I would highly recommend the hotel to anyone visiting Albuquerque.More