Even though I had received an "under the door" bill, when I checked out of the Albuerque Double Tree later that morning, I asked for an updated bill that included our breakfast and any other charges. I noted that the updated bill did indeed include breakfast, so I thanked the front-desk person and left the hotel.
Sure enough, when I got my credit card bill a few weeks later, the amount charged by the Albuquerque Double Tree was significantly more than the amount shown on my final bill. I have tried to call the Albuquerque Double Tree three times to reconcile this difference. Each time I was put off for a different reason. Call #1: "There's nobody here that can help you with that today." Call #2:" I'll have to call you back on that." Call #3 (after no call back for 2 days): I'll transfur you to our controller," and of course I got the controller's voice mail, left a meaasge, and never received a return call.
My conclusion: If the Albuerque Double Tree asks for your credit card number in order to make a reservation, or if they require a credit card for payment, choose a different hotel in Albuquerque.
- Official Description (provided by the hotel):
- Modern surroundings, warm hospitality and a freshly baked chocolate chip cookie await your arrival at the DoubleTree by Hilton Hotel Albuquerque. Located downtown, the hotel is conveniently connected by underground concourse to the Albuquerque Convention Center, close to the Civic Plaza and the historic Old Town. Albuquerque International Sunport Airport is just five miles from the hotel. Surrounded by trees, and with stunning views of the Sandia Mountains, this Albuquerque hotel offers a unique, relaxing setting in the heart of the city.Make yourself at home in a guest room decorated in soothing tones, and with complimentary high-speed internet access and amenities for work and relaxation. Choose a suite for a separate living area, upgraded amenities package, dining table and sofa bed. Our downtown Albuquerque hotel has flexible event space for up to 300 guests and a fully equipped business center. Print from your room and pick it up at the business center with our useful remote printing service.Catch up with work while sipping your favorite Starbucks coffee at Onyx Café, taking advantage of the complimentary WiFi in all public areas, or gather with friends and colleagues at ICE Lounge, enjoying the contemporary decor and range of refreshing ice cold drinks. Sample New Mexican and coastal Californian cuisine at La Oja Restaurant at breakfast, lunch and dinner. Relax poolside, admiring the mountain views and fresh air, or work out at the fitness center featuring the latest in cardiovascular and strength equipment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire, Hilton Hotels Direct, Orbitz, Priceline, Expedia, Hotels.com, Travelocity, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your DoubleTree by Hilton Albuquerque reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree By Hilton Albuquerque Hotel Albuquerque
- Doubletree Albuquerque
- Albuquerque Doubletree