Just did a three week trip to the USA, where I stayed at six different Hyatt properties, all using my Hyatt Gold (loyalty) points. Although all of them had some issue or other, I must say that Hyatt Place Albuquerque Uptown needs special mention.
Like most of Hyatt Place properties, the layout of the rooms and lobby was exactly the same. Even the inability to offer hot chocolate at breakfast, and coffee or tea at the lobby all day - like ALL other chains do; now aren't the Hyatt guys REAL cheapos! - was exactly the same as every other property....but.....
We checked in for the first weekend of the Balloon Fiesta, and our first encounter was with a very serious-looking lady whose name tag read "Shehnaz, General Manager". Boy was she "friendly"! (Anybody wants to chill a beer fast, approach this person please!). Asked her whether this Hyatt Place property has Manager's Receptions (like many chains do) or a Welcome Drink for a Platinum Member (like we had at the Hyatt Place San Antonio - North/Stone Oak), but I may as well have asked her if she wanted a lobotomy done on her. Such was her cold unfriendliness. Its ok if you're not able to match the service that others provide, but was such gruffness really necessary?
In fact, her team of staff manning the front desk were so much more friendly and willing to provide a variety of information including a good insight about the Balloon Fiesta, especially a Ms. Leah.
I guess being a GM, she may have forgotten how to be friendly to guests.
But the bigger issue was the fact that although I had booked the stay at this property (and all the rest on this trip) using my loyalty points - which Hyatt promptly deducted from my account - this Hyatt Place also went ahead and charged my credit card for the two-night stay. Now, isn't that really friendly!
I have since contacted Hyatt twice to resolve the charges, but, to-date have not gotten any acknowledgment that they are indeed looking into this matter. Maybe, like their GM at the property, they are not interested in being friendly to guests. Or perhaps, they are too busy thinking up of ways to save more money for the chain. What next Hyatt, remove the hot breakfast offerings and serve cold cereal and croissants only?
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- Also Known As:
- Hyatt Place Uptown Hotel Albuquerque
- Hyatt Place Albuquerque
- Hyatt Place Hotel Albuquerque
- Albuquerque Hyatt
- Hyatt Albuquerque