As members of the SPG program we've stayed at many Starwood properties (of all levels) throughout the USA, Australia and Europe. This Sheraton was by far the worst customer service we've ever experienced, really disappointing, especially as we had also paid for an upgrade.
Arriving at 3.30pm (for 3pm check in) we were told our room wasn't yet ready and wouldn't be ready for almost an hour. The young lady on reception didn't offer suggestions for what to do, or ask if we'd like to leave our luggage or any (normal) helpful things you would expect from reception staff.
A different staff member eventually checked us in, but didn't tell us the location of any of the facilities, or where breakfast was the following morning. We had to ask specifically for all of the questions we needed help answering.
The room was fine, large & clean and a comfortable bed. We were in a room directly next to the elevator, which was quite loud throughout the evening. Again, having paid for an upgrade I would have expected a more thoughtfully located room.
Check out was just as painful, the staff member not knowing how to work the computer system, and asking us to pay for the room we had already pre-paid prior to our stay.
All round, it was fine for a quick one night stop through Albuquerque, but based on the staffing alone, we would not stay again.
- Official Description (provided by the hotel):
- A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more less
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- Also Known As:
- Sheraton Albuquerque Uptown Hotel Albuquerque
- Albuquerque Sheraton