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“Great customer service” 5 of 5 bubbles
Review of Sheraton Albuquerque Uptown

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Sheraton Albuquerque Uptown
Ranked #20 of 146 Hotels in Albuquerque
Certificate of Excellence
GreenLeadersSilver level
Gallup, New Mexico
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great customer service”
5 of 5 bubbles Reviewed July 22, 2013

I have stayed at this motel several times because of the price and quality of the rooms and service. Very comfortable beds, polite staff and would like to add GREAT CUSTOMER SERVICE. We had rented a movie to watch on the t.v. and about 10 minutes into the movie the t.v. started acting up, and we weren't able to continue watching it. I called the front desk and they sent up maintenance/technician almost immediately who fixed the problem We were allowed to watch the rest of the movie and because of the inconvenience were offered (we didn't even ask) free breakfast coupons at their restaurant the next morning. Very nice, small adult lounge with some good live entertainment.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Max_n_Jynx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, August 3, 2013
Hello Lydia u-

Thanks for your review. As General Manager it is always great to read these great stories about the staff... Exactly what should have happened once you encountered an issue. Thank for taking the time and reviewing out hotel...

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,151 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
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English first
Chicago, Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

My husband and I stayed at this hotel for business travel. During a previous trip to Albuquerque, we stayed in the downtown Albuquerque and were extremely disappointed. We were happy to find a hotel in a much safer location.

The hotel is a basic Sheraton and is appropriate for both business travelers and families. The hotel is clean and well maintained. Amenities include a small indoor pool and a nice fitness center. Dining options include a small café, restaurant and room service. The hotel is located near two shopping malls and there are plenty of restaurants in the surrounding area. In the hotel parking lot, there is a great breakfast restaurant and a Chili’s.

The check-in process was quick and easy. The hotel staff is very accommodating. As platinum SPG guests we were upgraded to a nice suite. The suites are huge. The suites have a kitchen table, seating area, microwave and fridge. The suites are located near the elevators but are very quiet. We did not hear any noise from the hallway or elevators.

Room Tip: Families should upgrade to the suites
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cruefan30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, August 3, 2013
Hello Cruefan30-

Thank you for your nice and detailed review on our hotel. Our hotel is located in the heart of Uptown with all the best shopping dining and entertainment and more to come. I am glad you enjoyed our suite we recently upgraded and think they look great.

I hope your travels bring you back to ABQ soon..

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 19, 2013

I've done hundreds of conferences over the last 15 years and this is the best hotel for their service to our needs as conference planners. the sales and catering team are sincere and go out of their way to meet our many needs and anticipate our needs. the GM is a very kind "hands-on" manager that makes this hotel tick. the rooms are lovely. shopping is nearby. food is great. service is the best! we will be coming back to hold future conferences because of the people here.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, August 3, 2013
HI Deanne B-

Thank you for the 5 Star review, I am so happy your conference was a success. We do have a wonderful staff, and that is what makes the difference in any business. Having the right people. Thanks again very much and we hope to host another conference soon.

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
120 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed July 12, 2013

The lobby is nice, a bit loud.
The pool area seemed dated.
Friendly staff.
The carpet in our room seemed paper thin, as did the walls and windows. I heard conversations clearly, and cars driving on Louisiana avenue. I heard other toilets flushing.
The club lounge food was tasty, pretty views and nice layout.
Strange bathroom door in the room, had a smoked window in the door, so when the light was on it lit up the room, not great when staying with others in the same room.
Overall what you expect from Sheraton.
I'd stay here again if the remember to dust everywhere (perhaps behind the tv/desk - a kid toy dropped behind and I nearly hurled when I saw the amount of dirt back there - the rest of the room was clean tho)

Room Tip: Away from the elevators!
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JulietteND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, August 3, 2013
Hello JulietteND-

Thanks for your review, I am glad you enjoyed our club lounge and it is always great to hear if back in town you would stay here again. I will definitely follow up on the few concerns and share you comments with my staff.

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
70 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

I stayed at this hotel on June 29th, for a night.
I just want to say that the front desk agent, Kevin (sorry I didn't get the last name).
He was prompt, friendly, and with a very nice attitude. Very impressive.
I would definitely stay with them again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jefferson L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, July 12, 2013
Hello Jefferson L-

Thank you for your review. Kevin has been a great addition to our team, I will pass your nice comments.. We are so happy you found your home in ABQ...

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, Colorado
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed July 9, 2013 via mobile

Stayed here Memorial Day weekend for soccer tournament. They were the host hotel and the staff is well trained in dealing with large groups. Room was very nice and clean. They closed the breakfast at 8 am, before many teams had a chance to eat, but to their credit, kept bringing food and reopened the doors when people complained. Not convenient to fields, but good for shopping and restaurants. Pool was very small.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kate F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, July 12, 2013
Hello Kate F-

Thank you for your review. I am please to hear my staff accommodated you your family & team members with breakfast. I hope your team comes and plays again next year and you make our hotel you home while in ABQ.

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagan, Minnesota
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 5, 2013

We really enjoyed our room and they accepted our dog, so that was a really big plus.
We accessed the Club Level for Happy Hour and for Breakfast. They had a great selection of pastries, cereal, eggs, etc. The only bad things that happened were the computer went blue screen on us and 2 hours later, my two month old cell phone went crazy and went into a continual reboot mode. Really can't blame cell phone on the hotel, but the computer, well, just maybe. We stayed the next night at the Sheraton Denver Downtown and the computer booted right up withour a problem. You can draw your own conclusions!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joelhdennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, July 9, 2013
Hello Joelhdennis-

Thank you for your 4 Star review, and thank your for being a loyal Starwood Member. We have a great club lounge and our ladies that work up in the room are very sweet and professional. I hope your travels bring you back to ABQ soon. I bet your devices will also work better I hope that was just a glitch.

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Albuquerque Uptown

Property: Sheraton Albuquerque Uptown
Address: 2600 Louisiana Blvd NE, Albuquerque, NM 87110-3604
Phone Number:
Location: United States > New Mexico > Albuquerque > Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Albuquerque
#9 Business Hotel in Albuquerque
#22 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more   less 
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton

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