I stayed at the Sheraton Uptown for three nights in early March and wasn't sure what to expect not having stayed at Sheratons previously.
The size, accomodations and cleanliness of the room exceeded my expectations immediately. The front desk staff was incredibly helpful and courteous.
The real piece de la resistance came when we were unexpectedly on lockdown for two hours due to a suspect evading police in the neighborhood. The entire Sheraton team did an amazing job at dealing with confused and often irate guests, provided continous updates on the situation and offered free appetizers to those of us congregating in the lobby unable to go out for dinner as planned. The best part overall was the incredible patience and smile of our server, Lisa, who was slammed with hardly any help to service all these hungry and disgruntled patrons. Finally when all was said and done, she was as gracious and friendly as she had been at the start of the evening after enduring what must have been the most hectic, busiest time the hotel has experienced. Way to go team Sheraton Uptown!
Also, the location is great with many options for food, entertainment and shopping a block away. My only critique is that the room I had only had one small window, so natural light was lacking, but I would stay here again in a heartbeat.
- Official Description (provided by the hotel):
- A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Albuquerque Uptown Hotel Albuquerque
- Albuquerque Sheraton