We came to this hotel from San Diego to celebrate our anniversary. From the minute we walked erin, who is part of bell staff was friendly happy and helpful. The best part of the experience was meeting MATTHEW, who was part of front desk staff. He was very respectful and thorough as far as recognizing our needs. He made sure we understood what we had paid for and made sure he achieved our expectations. I do also hope Eric at the lobby bar is recognized for his great service. Thank you so much Matthew !!!