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“Great staff; ok rooms” 3 of 5 bubbles
Review of Sheraton Albuquerque Airport Hotel

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Sheraton Albuquerque Airport Hotel
Ranked #34 of 144 Hotels in Albuquerque
Certificate of Excellence
Las Cruces, New Mexico
Level Contributor
195 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Great staff; ok rooms”
3 of 5 bubbles Reviewed September 22, 2013

Had a great rate so opted to stay here instead of our regular Albuquerque hotel. The front lawn had several homeless people at arrival and as we came and went over the weekend but they seemed to be using the shade trees and not panhandling guests. Lots of parking. Ivan checked us in and seemed to do all he could to get our reward memberships updated to get all benefits coming our way. Our first room was on the 2nd floor right over the TVs in the bar and neighbors with an even louder tv and shouting in the room n ext door, so we asked to move. We had trouble opening the doors and so did our neighbors. Maybe the hotel has sagged over the years .... The room on the 14th floor was in lots better condition, an SPG floor. Small bathroom; designed for a single business traveler: one towel bar, one bathrobe. Wouldn't have been adequate for more than 2 nights. Shortest tub ever seen, closer to 4 ft long. More door problems here - the bathroom door dragged on the tile every opening and closing. Asked for our duvet to be changed when I noticed it looked like a previous guest had wiped something bodily on the edges. Ick! Some red mold on the corners of the shower curtain. Small concierge lounge had fresh, good looking but minimal snacks. Great views from the concierge lounge. Lots of aircrew eating at the bar. Was looking forward to the 90 point plus wine selection. Had two of those red wines but they had been open awhile and aren't vacuumed.
The hotel is almost on the airport so some airplane engine noise has to be expected. There's more noise in rooms facing the mountains than the ones facing west.

Room Tip: Less airplane noise on the west side rooms.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MnM1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, September 24, 2013
First thank you for your feedback. Second I want to apologize for any disappointment and would be happy to discuss the matter with you personally. We always want to assure our guests are 100% satisfied and I will do what ever it takes to assure this is accomplished.

Please feel free to contact me personally at dave.eisenbraun@sheratonabqairport.com or 505-244-8532 so we can discuss a resolution which assures you are 100% satisfied.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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506 reviews from our community

Traveler rating
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    66
    29
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Concord, NC
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed September 18, 2013

I have stayed at this hotel over the years under different names. I had a guaranteed reservation during the time Sheraton was renovating it and arrived very late only to find out there was no room available. They did provide a free room at a nearby hotel but putting off going to bed for almost an hour was not worth the free room. Later stays were in other airport hotels until now.
The hotel is in an excellent location. I have often walked to and from the airport as it's just across the street. Entering the lobby this visit I was impressed. The hotel has a nice feel to it now. I was assigned a room on the second floor which was updated and very roomy. All went well until pipes started to hammer in the wall - the frequency was such that it sounded like a very fast jackhammer. Fortunately for me it stopped at about 9pm and never started again.
Free internet was a welcome change from many big name hotels charging an outrageous price for access. Plenty of electrical outlets to get things charged up prior to my flight the next morning. When I checked out the free shuttle was getting ready to load so I took it instead of walking. Overall it was a great choice for an airport hotel. I'll stay again - until they don't honor another reservation.

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NC_Hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, September 23, 2013
NCHiker,

Thank you for taking the time to review our hotel. Also we are pleased you decided to give us another opportunity after being relocated to another location in the past. It sounds as though you were pleased with your stay overall, however I do want to apologize for the issue you experienced with the pipes. I'm not certain what the cause of this was but if you could provide me with additional details about what room you were located in it would be most helpful.

We value your business and always want to assure our guests are satisfied when they leave our hotel. Please let me know if there is anything we can do in the future to improve your stay and maintain your loyalty.

Thank you again for taking the time to review our property.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terre Haute, Indiana, United States
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed September 12, 2013

On a recent visit to NM, my husband and I stayed here 1 night before a flight and had an overall positive experience, especially for the cost. I booked through expedia and got a very good rate, and so I was pleased to discover a very large room, king size bed, and large bathroom! The bed was soft, and everything was clean - it was really the most you would hope for in this type of hotel. We ate breakfast in the hotel restaurant with a friend, and the staff seemed a little slow or perhaps just overwhelmed because there were so few of them, so if you have time, get out into Albuquerque to eat your meals. But, aside from that, the room was good with plenty of space, everything was clean and comfortable, and the staff helpful. I would stay there again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, September 23, 2013
Jennifer A:

Thank you for taking the time to review our hotel. We appreciate your positive comments as well as the feedback about the restaurant being a little slow the morning you had breakfast. If you could give me more detail about the date I could look into the issue further and address it with our Director of Food and Beverage.

We appreciate your business and hope you have an opportunity to stay with us again when you return to the area. If you do come back to the area I would love to meet you and would love to do something special for you in the restaurant to make up for the slow service during your previous stay.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SP, Brazil
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed September 7, 2013 via mobile

We were on a road trip and we were really tired. When we get to this hotel was like getting to heaven: the room was very big and the king bed really soft and comfortable; bathroom was wonderful with soft and clean towels and very cute and high quality toiletries. Very quiet and private. We loved it. For sure we would stay there again.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SBedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan P, Manager at Sheraton Albuquerque Airport Hotel, responded to this review, October 25, 2014
Thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buffalo, ny
Level Contributor
171 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

The plane broke and they needed to fly in a part, so we opted to let Delta put us up at the Sheraton Albuquerque Airport Hotel. Everything was great, they checked us into an "enhanced" floor with complimentary water and a larger room. The room overlooked the airport (very close, but no noise at night) and the beautiful mountains. We had dinner in the hotel with a voucher, which was more than ample. Service was a bit eccentric (our waiter was a bit scattered) but generally fine. I had a cobb salad with salmon, which was perfectly cooked, not overcooked. My husband had a hatch chili burger which he enjoyed. The beds are very comfortable, the tv great, the bathroom tub and toilet separate from the sink, nice shampoos, etc. Very nice hotel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rovingcarole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan P, Manager at Sheraton Albuquerque Airport Hotel, responded to this review, October 25, 2014
Thank you for reviewing our property so favorably under such circumstances as being stranded over night!

I am glad that you were able to have a pleasant stay and hope that you can return again on your terms.

Warmest regards

Ryan Platow
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed September 4, 2013

This is the place to go when your flight arrives at 11 PM.

You get a good night's sleep, a decent breakfast, and one less day on your rental car.

This property has had many owners over the years, and it got a bit run down. Sheraton has freshened it up to the level of "perfectly acceptable".

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank C2000Consulting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merida, Mexico
Level Contributor
307 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

After spending a full day in airports and on planes due to cancellations and delayed arrivals and departures from San Francisco to Albuquerque we were not ready to get in our car and drive two hours to get home north of San Francisco. The Sheraton at the Airport was a welcome relief.

We arrived after the restaurant had closed but they were still offering a full menu at the bar and "in room service". We chose the bar as we needed more than just food at 11:45 pm.
After the long day with little food to select from.

The room was clean and the beds comfortable. Check-in and Check-out was very speedy and professional. We like staying here because we can leave our car at the hotel during our short trips and they pick us up at the airport on our return. Breakfast the next morning was served with a smile as always. We will be back.

Room Tip: Select a room on the east side of the hotel. Good views of the mountains and quieter.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Albuquerque Airport Hotel

Property: Sheraton Albuquerque Airport Hotel
Address: 2910 Yale Blvd SE, Albuquerque, NM 87106-4242
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 144 Hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Albuquerque Airport Hotel 3.5*
Number of rooms: 276
Official Description (provided by the hotel):
The Sheraton Albuquerque Airport Hotel is just minutes from the Historic Downtown Plaza and offers 24-hour complimentary shuttle transportation to and from the Albuquerque International Airport. ... more   less 
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