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“Casa Esencia @ hotel Albuquerque” 5 of 5 stars
Review of Hotel Albuquerque at Old Town

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Hotel Albuquerque at Old Town
3.5 of 5 Hotel   |   800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)   |  
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Hotel website
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Hotel amenities
Special Offer
Bed & Breakfast
Ranked #16 of 145 Hotels in Albuquerque
Certificate of Excellence
Albuquerque, New Mexico
1 review
“Casa Esencia @ hotel Albuquerque”
5 of 5 stars Reviewed June 7, 2014

Love Love Love Casa Esencia @ Hotel Albuquerque. Awesome people, great atmosphere, and most importantly the security is simply AMAZING! Through my night club wanderings I have found that security, service, and a great DJ are what determines the way my night is gonna go, and I must say everyone was on point. I would like to specifically point out security, and how awesome they were through out the night. As everyone knows Night Clubs can be a scary place for a girls night out however, through out my night there was a constant known presence of security, giving me the piece of mind to wind down and actually have fun with my friends! Kudos to Hotel Albuquerque their security staff!!

Thank You Hotel Albuquerque,
Sarah

Stayed June 2014, traveled with friends
Helpful?
Thank Sarah O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, June 16, 2014
Dear Sarah, Thank you for the review. We are so happy you loved Casa Esencia! We appreciate your comments on our security staff, atmosphere and service. We are glad you enjoyed the DJ. We look forward to another opportunity welcome you back to Casa Esencia, and once again, thank you for your positive comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,305 reviews from our community

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Monroe, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 6, 2014

Great experience for conference travel! Hotel staff is very friendly and helpful, banquet food service was the best I can remember having in the last 5 years. The hotel restaurant was also very good. Location next to the historic shopping district was convenient. Room was clean and appointed nicely - with great views of the mountains and hot air balloons rising in the distance each morning. Pool area was large, clean, and beautifully landscaped.

Room Tip: Balcony rooms overlook courtyard area.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Allison T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, June 16, 2014
Dear Allison T, Thank you for your review. We appreciate you taking the time to provide feedback about your stay. We are so pleased you had a great conference experience. We appreciate your comments on our staff, banquet food and service. We are glad you enjoyed the views from our guestrooms. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Mexico
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 5, 2014

Our event was for 400 people and is our major fundraising event for child abuse prevention (UNM NMCAPP-NM child abuse prevention partnership.). We have held it at other venues but I have never felt compelled to write about a venue. 100 percent outstanding! We worked with Courtney who is very patient and accommodating. As with any fundraising event there are so many aspects to consider and Courtney was right on board with each one. First off the venue itself is peppered with New Mexico SW charm. The ballroom is beautiful! The tasting for our committee was great. Beautiful presentation with the chef coming out to meet us and present each dish. We chose beef, pecan crusted chicken and a salmon entree which were well paired with starch and veggie. Dishes for 400 people were served with enough wait staff and this included wine service. Food was raved about by every guest! The best thing about their catering department is how accommodating they are to make sure everything is perfect! From the 30 plus tables and linen for our silent auction items, to setting up the ballroom for 400 people, there was not a single thing missed! I cannot say this about any other venue! Some of the things that stand out when comparing other venues: hotel washed 800 green wine goblets and glasses we had purchased. Not once but twice. Hotel gave us extra ballroom space we didn't think we needed...and we did. Hotel gave us extra bar and bartender, again, we didn't think we needed it...and we did. Courtney was present all day Saturday during set up, checking on our needs and overseeing the ballroom set up. She was present during the silent auction to double check everything. Can't say enough about Courtney and the catering staff! Great discounts on corkage fees, AV, Lighting, and rooms. This was one of our most successful events and the hotel was a huge part of this. We will be hosting next years event at Hotel Albuquerque which I think is the best compliment of all. Thank you Courtney and Hotel Albuquerque!

Room Tip: Great for wedding or special event venue!
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DDtwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, June 16, 2014
Dear DDtwo, Thank you for taking the time to write a review about our property and for selecting Hotel Albuquerque for your fundraiser. We are thrilled the event was outstanding and Courtney was part of that reason! We are so delighted your guests raved about the food. We can’t tell you enough how happy we are that you are coming back next year! Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, FL
Level Contributor
145 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 4, 2014

I stayed at theHotel Albuquerque this week for a conference. It was a great conference location. It is very close to Old Town and within walking distance of many great restaurants. The hotel staff were all very friendly and helpful. The conference food was exceptionally good. The decor of the hotel is authentically southwestern and very tasteful. The only semi-negative aspect is that the rooms could really use an update. The rooms very very clean but dated and the carpet is looking a bit worn. Otherwise this was a great hotel and I would definitely come back again. The courtyard area is absolutley fantastic in the morning and the evening!!

Room Tip: The double rooms have balconies that overlook the central courtyard and fountains. The king tooms h...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MikeM_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, June 16, 2014
Dear MikeM_FL, Thank you for taking the time to write your review of our property, your comments are very much valued. We are so happy you enjoyed your conference experience. We appreciate your comments regarding our location, food, staff and courtyard. We truly value your feedback about our guestrooms. We are truly committed to investing in our property in the future. Thank you again for the feedback, we hope to have the opportunity to welcome you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 3, 2014 via mobile

This is another great Albuquerque Hotel. Nice location to visit old town, and great staff. The rooms are rather average for the prices but sometimes location is everything! The on site bar is pretty cool as well as the hotel itself is known for hosting some fun events. If visiting old town ABQ is your destination, this is your best option.

Stayed January 2014, traveled on business
Helpful?
Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, June 16, 2014
Dear Kimberly M, Thank you for your review. We appreciate you taking the time to provide feedback about your stay. We appreciate your comments about our location, staff and bar. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
Level Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 2, 2014

Smooth helpful check-in, in the face of a large wedding party showing up. Very spacious room, comfortable bed. Next to Old Town. Hotel often fully booked with large meetings, so this is the first time we've been able to stay there, instead of just attending meetings. Hotel can handle hundreds at meetings, providing all services. Beautiful patio with outdoor service. You'll have everything you can get at one of the big name large hotels, in a great location.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank C_J_CCTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, June 5, 2014
Dear C_J_CCTx, Thank you for taking the time to write your review of our property, your comments are very much valued. We are happy you had an opportunity to stay at the hotel for pleasure and enjoy our beautiful outdoor space and location. We hope to welcome you back. If I can ever be of assistance, please contact me directly at 505-222-8744.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
285 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 1,274 helpful votes
4 of 5 stars Reviewed May 30, 2014

Our family stayed here for one night during a recent trip through New Mexico. The front desk people were very helpful and the room was good sized. Plenty of free parking. They also have a very large pool that wasn't crowded when we were there. The only negative issue is the fact that they still have analog televisions. If it weren't for the obsolete TVs I would have given the hotel a 5 rating.

One tip - based on some TA reviews, I requested a room with a view of the mountains. Not sure if all of the mountain views are the same, but based on our room it wasn't worth requesting. You could only see the mountains if you stood by the window and looked to the right.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, June 2, 2014
Dear Jeff K, Thank you for taking the time to write your review of our property, your comments are very much valued. We appreciate your comments regarding our properties front desk staff, guestrooms, pool and parking. We sincerely apologize our television sets did not meet your needs. We do understand the importance of technology and are in the process of making improvements. Thank you once more for your feedback and we hope to have the opportunity to welcome you back. We hope to see you again and you can reach me directly at 505-222-8744 if I can be of any assistance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Albuquerque
#7 Business Hotel in Albuquerque
#7 Family Hotel in Albuquerque
#14 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
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Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

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