We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very pretty hotel!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Albuquerque at Old Town
Ranked #9 of 144 Hotels in Albuquerque
Certificate of Excellence
Reviewed October 27, 2013

This was a gorgeous hotel in the very sunny Albuquerque. The hotel is situated in the touristy Old Town of Albuquerque and one can easily shop for Native American & Hispanic artifacts and also go out to nice restaurants. I however, could not go out because I was there for a conference and was fully occupied.

My room was 719, which I found be absolutely beautiful & spacious. Wall decorations and furniture were all tastefully put together to represent the very sunny and rustic West. The room had all the amenities, very clean and the bed was firm & comfortable. The glass windows were letting in bright sun light through the windows and one could see the famous Sandia Mountain that is a hallmark of Albuquerque. It was so bright outside that my not so sophisticated camera could not capture a good picture of the mountain. So, what on the photos was the flat area before the mountain and the parking area towards the hotel.

Staff was very friendly and efficient; Starting front desk staff, Alexis and Louis to room service, all members of the hotel crew seemed happy to help you in whatever way they could.

The only thing I did not like about the hotel was the food at the restaurant. Obviously, guests went out to enjoy many restaurants in the vicinity, but I was attending a conference and did not want to walk out for lunch. On the first day there was a long wait for lunch. I ordered a taco salad and was very disappointed because even the fast food restaurant Taco Bell surely makes a better taco salad than this restaurant and at a fraction of the price. At night we had a gala dinner, there too I found the food t be rather tasteless. During the lunch on the following day there was no wait which was nice, but the food was again equally tasteless. May be they do not expect guests to eat at the restaurant? Also there was no other choice within the hotel to purchase a small non-junk food item in a café or a shop. I hope the management will look into this for the benefit of the people who attend conferences in the convention center.

All in all, I enjoyed my stay at the hotel Albuquerque and would recommend the place to anyone. I would also suggest dining in one of the many nice restaurants in Old Town rather than in the hotel.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SunnyW358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded November 6, 2013

Dear Sunny W, thank you for writing a review of your stay with us, we sincerely appreciate the feedback. We are thrilled to hear your stay was enjoyable and that you were comfortable in our deluxe accommodations. Being a locally owned hotel we strive to promote the southwestern culture in a proper and well kept manner and we appreciate your compliments. Thank you for your recommendations! We would be delighted to welcome you to stay with us at Hotel Albuquerque at Old Town in the future, especially to be able to experience the area at your leisure.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,884)
Traveler rating
Traveler type
Time of year
Language

1,253 - 1,259 of 1,884 reviews

Reviewed October 25, 2013

this is a great hotel in a great location. Close to Old Town and not far from downtown, the hotel was affordable and had free parking. the staff were extremely courteous and helpful and the food was good. We could see the balloons from our room during the balloon fiesta. I would stay again in a heartbeat.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cheryl b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded November 6, 2013

Dear cheryl b, thank you for taking the time to write a review and provide feedback of your stay. We are thrilled to hear your experience was pleasant and our staff was courteous and always helpful. We constantly strive to provide excellent customer service and it is great compliment to hear our staff demonstrated wonderful service. Thank you once more for the fantastic five star review. We would be delighted to have you stay with us in the future and look forward to welcoming you to Hotel Albuquerque at Old Town in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

Hotel Albuquerque was a great place to stay. It was just one block away from the scenic old town, which was fun to walk around. From the website, I had the impression that the hotel was a small boutique place, but actually it's quite a large hotel. However, it is well run, clean, and a nice place to stay. The restaurant at the hotel had good food as well.

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ga_seatown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded November 6, 2013

Dear ga_seatown, we appreciate you taking the time to provide feedback of your stay with us and are happy to hear it was a great one! Our location is very convenient if you want to explore the historic Old Town Plaza as it is only a five minute stroll. We are delighted to hear you were able to experience areas outside the hotel as well as the wonderful amenities offered inside our property. Thank you once more for the great review. We hope to have the opportunity to welcome you to Hotel Albuquerque at Old Town in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

Stayed at this hotel during the 2013 balloon fiesta, and was very pleased... The rooms are very clean, and the staff very professional. The appointments in the room compliment the room and the area. They are also located a block away from old town and two museums, natural history and albuquerque museum. Very pleased with our stay and would recommend and we will be back.....

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank george s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded October 27, 2013

Dear george s, thank you for choosing to stay with us at Hotel Albuquerque at Old Town, especially during the highly anticipated Balloon Fiesta each year. We are delighted to hear your stay was excellent and you enjoyed our clean and comfortable accommodations. Our location is incredibly convenient to Old Town making it easy to explore all the wonders of the historic town including all the museums in walking distance. Thank you for your recommendations and we are looking forward to welcome you to Hotel Albuquerque for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

Our stay started off on the wrong foot I'm afraid. We arrived right at check in time, and ended up having to wait 1 1/2 hrs for our room to be ready. After that, things got better. The room was comfortable and large. Everything was clean. The staff was friendly everywhere we went. The elevators were overworked, for a building this size it would be great to have more. Also would be nice to have another breakfast option, like a coffee shop, and would like to see free coffee as most other hotels have. The location is good, nice to walk to Old Town.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded October 27, 2013

Dear Sue R, we appreciate you taking the time to provide feedback of your stay with us and are glad to hear your overall stay was enjoyable. We are happy to hear that you enjoyed our fantastic location, and our comfortable sleeping rooms. Our great location allows us to offer two views of Albuquerque’s unique landscape of either the beautiful Sandia Mountains or the historic Old Town, with glimpses of the hot air balloons especially during the fiesta. Thank you again for the review, and we hope to have the opportunity to welcome you in the future at Hotel Albuquerque at Old Town.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

A friend and I took a 4 day Labor Day "stay-cation" getaway at Hotel Albuquerque from our homes in nearby Santa Fe. The pool area was wonderful; grounds beautiful; beds very comfortable; and location perfect. It's in the heart of Old Town and museum district. We were delighted with unexpected wonders at the Natural History museum. The rooms are not too grand, but nicely sized, and the bathrooms are small but we spent all our time at the pool and hot tub and sightseeing nearby. The choice of dining options is limited at the hotel but the food at the onsite Mexican restaurant was good and there are numerous delicious options all around the hotel. There is an onsite bar and nightclub that's popular on weekends. The best thing about the hotel is the staff. They really strive to make one feel welcome and special, ...from the front desk, to valet, restaurants, housekeeping, and even pool security, everyone we encountered genuinely wanted us to have a good experience. Very fine customer service and experience. Thanks to all, I look forward to staying again.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded October 27, 2013

Dear Marie L, we are delighted to hear you and your friend had a successful and enjoyable “stay-cation” at Hotel Albuquerque at Old Town. Thank you for the shout out to our staff, we do strive to provide the above and beyond service and are glad to hear we provided superior customer service. Our location is just a few minutes away from great adventures and our amenities here at the hotel make any “stay-cation” fun. Thank you for the fantastic five star review. We are looking forward to having you stay when you travels lead you back into the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

We had the opportunity to stay at the Hotel Albuquerque as a part of a tour package. we were skeptical, but found the room pleasant and quiet, the restaurant very good, and the location perfect for a walking tour of Old Town Albuquerque. Extremely helpful and cordial staff, giving us great suggestions on places to visit and eat.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BuckeyeBill_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded October 27, 2013

Dear BuckeyeBill_11, thank you for taking the time to provide feedback of your stay with us, we sincerely appreciate. We are delighted to hear your stay with us was an enjoyable, and that our deluxe accommodations were comfortable and pleasant. Thank you for the compliment to our staff, we always strive for superior service and are glad we provided you with great suggestions to experience around town. We hope to have the opportunity to welcome you to Hotel Albuquerque at Old Town in the future for another charming stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Albuquerque hotels
Hotel Chaco
#1 of 144 in Albuquerque
175 reviews
Huning Highland Historic District
Hotel Parq Central
Hotel Parq Central
#3 of 144 in Albuquerque
1,765 reviews
Albuquerque Original Townsite
Hotel Andaluz
Hotel Andaluz
#8 of 144 in Albuquerque
1,436 reviews
Show Prices
Show Prices
Show Prices
West Old Town
Best Western Plus Rio Grande Inn
Show Prices
Show Prices
Show Prices

Been to Hotel Albuquerque at Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104-2007 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Albuquerque
#5 Family Hotel in Albuquerque
#7 Business Hotel in Albuquerque
#14 Romantic Hotel in Albuquerque
Price Range: $133 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Booking.com, Priceline, Hotwire, HotelQuickly and getaroom.com so you can book your Hotel Albuquerque at Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing