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“Hotel needs some maintenance”

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Albuquerque Marriott
Ranked #49 of 144 Hotels in Albuquerque
Chapel Hill, North Carolina
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Hotel needs some maintenance”
Reviewed October 14, 2013

The hotel had som eissues - key card system in the elevator only nworked part of the time. The hotel in general looked as if it needed some work. Concierge was not present all day Monday. Desk staff helpful.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbuquerqueMarriott, Director of Sales at Albuquerque Marriott, responded to this review, October 19, 2013
Thank you for sending this review on our hotel. We always try to maintain Marriott's high quality standards and apologize that we fell short. We are sorry you were not satisfied with the condition of our hotel. Our goal is for every guest to leave happy and I am sorry that you did not feel that way upon your departure. Thank you for taking the time to share your experience. Your business is truly appreciated. Enjoy this lovely day.
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662 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (179)
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AvidTraveler57
Level Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed October 14, 2013

Booked at last minute, a room for 2 nights during the height of the Balloon Festival, and received a great rate. We had stayed 2 nights prior at another lower level Marriott chain hotel and on a lark checked for availability at the Albuquerque Marriott and luckily booked a reservation.

Prompt, friendly check in and the lobby was packed with people in the early evening when we arrived.

Was upgraded due to our level with Marriott, and enjoyed the concierge lounge. Our room, on the 15th floor, looked directly at the mountains.

Room very clean, bed quite comfortable, internet was fast, no problems with the room.

Complimentary coffee/tea was available early in the morning near the elevators on the ground floor for those, such as ourselves, that were leaving early to go to the balloon festival.

Lucky we were able to get into this hotel for our second year of visiting the balloon festival on such a late notice.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AvidTraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbuquerqueMarriott, Director of Sales at Albuquerque Marriott, responded to this review, October 19, 2013
Thank you so much for posting this review of our property. It is always a pleasure for us to hear that our staff provided you with a prompt, friendly check in and that you enjoyed all of the amenities the hotel has to offer. We hope to see you back soon so that we may provide you with another brilliant stay! Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walkersville, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 12, 2013

I had an extremely bad experience staying at this hotel. The hotel was completely full so they put me in a room that didn't have a regular bed. I had to sleep on a pull-out bed, which was extremely hard to sleep on. The pull-out bed didn't even have linen, which I had to request along with pillows. I got practically no sleep. The hotel staff was extremely unhelpful.

Room Tip: Don't expect much.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbuquerqueMarriott, Director of Sales at Albuquerque Marriott, responded to this review, October 19, 2013
We appreciate your guest feedback, as it is the best source we have to use to show us what we need to improve upon. I apologize for the inconvenience we caused during your recent stay, especially for the hotel staff being extremely unhelpful. I will address each of your concerns to the department managers and will add this information to our daily training. Thank you for your feedback. Have a wonderful weekend.
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Travelers are raving about these Albuquerque hotels

Washington, DC
Level Contributor
128 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed October 8, 2013 via mobile

This is an old hotel. My room was reasonably refurbished and it was generally quiet during busy balloon fiesta week when I was in NM on business. There are better choices in Albuquerque though with better housekeeping. I stayed in a two doubles room and getting ready to peel back the covers of the bed I intended to sleep in discovered a fecal mess on the sheets that perhaps someone's little dog left behind. I called housekeeping and they came and changed the bedding. But this was too gross. Maybe the previous occupants covered this up and housekeeping missed it, but still too nasty a surprise. Stay at the Sheraton uptown down the street. It's newly refurbished and clean.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lady911Driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbuquerqueMarriott, Director of Sales at Albuquerque Marriott, responded to this review, October 9, 2013
Thank you for posting this review of our property. Guest feedback is the best source we have to use to show us what we need to improve upon. We do apologize for the experience you had with us. I have informed the respective departments of your trip and they are discussing the best changes we can implement. Please email us so that we may discuss your stay in more detail at stella.helms@marriottsales.com. We do hope you change your mind and come back to visit so that we may change your opinion of our property. Enjoy this lovely day. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
139 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 8, 2013

Attended a conference here and despite a small hiccup by a new front desk person at check-in, everything was first rate. We found the hotel staff to be very friendly and welcoming. We had a room on the concierge level which afforded us a picture post card view of the Sandia Mountains. The lounge staff far exceeded our expectations for hospitality and courtesy. The hotel is conveniently located next to I-40 and so access was good. The hotel provides a shuttle bus within the immediate area to two shopping areas. If I have a negative it is that there is a charge for Internet access when this service is pretty much provided across the hotel industry without charge. The restaurant’s breakfast buffet was excellent with omelets made to order. It is a business hotel that sparkles because of a great staff.

Room Tip: Ask for one facing the mountains!
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PRMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbuquerqueMarriott, Director of Sales at Albuquerque Marriott, responded to this review, October 9, 2013
Thank you so much for posting this review of our property. We value the comments we receive regarding our great customer service and are so pleased to hear you were able to experience it! We hope you will come back to visit soon. Again, thank you for posting this review and enjoy your day. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashua, New Hampshire
Level Contributor
598 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed October 4, 2013 via mobile

I have stayed here several times over the past ten years and have never been disappointed. This time I was in for two quick days right before the Balloon Fiesta and the hotel for some reason didn't seem that busy. I bet it was right after I left!

They had a balloon basket in the center atrium and streamers rising up to the tenth floor - very nice!

This is also the first Concierge lounge that I have found a waffle maker! Funny, you get can waffles at a Holiday Inn Express but not generally at a Marriott. I hope this is a trend.

The lounge is very comfortable but the restaurant disappointed me with a poorly prepared meal, thus the four star rating. However I will return often.

Stayed October 2013, traveled solo
Helpful?
Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbuquerqueMarriott, Director of Sales at Albuquerque Marriott, responded to this review, October 9, 2013
Thank you for posting this review of our property. Guest feedback is the best source we have to use to show us what we need to improve upon. We would like to thank you for your kind words regarding our hotel. We do want to apologize for the restaurant disappointing you. We look forward to your returning to our hotel. Again, thank you for this review and enjoy your day. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
134 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 3, 2013

We stayed at this Marriott right before the International Balloon Fiesta. We had a room with a beautiful view of the Sandias. One thing that I particularly liked at this hotel was that it was very convenient to a number of locations. I was able to walk to some of the places I needed to go because of its central location. We thought because we were staying close to the time of the Balloon Fiesta, we would have a steep price to pay, but we were able to negotiate an extremely reasonable rate. In addition, it has a lively and active bar/lounge that is actually part of the main lobby. We were able to gather in the morning with our friends for breakfast and/or have a nice gathering with them before we headed off to bed. The staff were quite helpful and friendly.

Room Tip: A room with a view of the mountains is always nice.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reiserclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbuquerqueMarriott, Director of Sales at Albuquerque Marriott, responded to this review, October 4, 2013
Thank you for taking the time to share your experience at the hotel. I am happy to hear that enjoyed your stay and that you appreciated the location we are located in. We would love to have you and your family/friends back in the future. Have an amazing week. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albuquerque Marriott

Property: Albuquerque Marriott
Address: 2101 Louisiana Blvd NE, Albuquerque, NM 87110-5401
Phone Number:
Location: United States > New Mexico > Albuquerque > Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Albuquerque Marriott 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Albuquerque Marriott Hotel Albuquerque
Marriott Albuquerque

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