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“"Above and beyond!"”
5 of 5 bubbles Review of Hotel Andaluz

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Hotel Andaluz
Ranked #6 of 144 Hotels in Albuquerque
Certificate of Excellence
GreenLeadersPlatinum level
Tucson, Arizona
1 review
“"Above and beyond!"”
Reviewed July 8, 2014

A quaint, historic hotel that had wonderful service! The staff was especially helpful and the woman who serviced our room went above and beyond. A big thank you to Michelle Alarcon! Although there was no coffee maker already in the room, Michelle was nice enough to bring us one.

Room Tip: You may want to be sure and ask for a coffee maker ahead of time if you are a coffee drinker.
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  • Stayed June 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andaluzmgmt, Front Office Manager at Hotel Andaluz, responded to this review, July 13, 2014
Thank you for reviewing our hotel and we are so happy your time here went well. Our staff are dedicated to our guests and their needs. We look forward to seeing you again soon. We hope to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,328 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
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English first
Sausalito, California
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 6, 2014

We love this place! We arrived with our two doggies after driving along Route 66 from Texas to SF. We were so impressed with the history, the decor and the service from the moment we arrived. Mariah at reception was fantastic, our Bellman Kevin very attentive and the dinner at MAS was fantastic. Every Tapas dish we had was delicious with so many flavors and to top it all off Orange Blood Sangria...Say no more.

We are off to Sedona tomorrow for a couple of days but definitely already planning our next trip back just to stay longer at this hotel. You will not be disappointed.

  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JGarza2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andaluzmgmt, Front Office Manager at Hotel Andaluz, responded to this review, July 13, 2014
Thank you for sharing your review with us and thank you for taking time to recognize Mariah and Kevin. They are both great to work with and we appreciate them immensely. We are glad your time with us went well and we hope we will see you again soon.
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Venice, CA
Level Contributor
180 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 4, 2014 via mobile

We enjoyed staying in this historic hotel, having come to town to see an Isotopes game. We had no concerns, except that our room was not ready when we arrived at 3pm, but the staff was quite cordial. Very clean and comfortable

Stayed July 2014, traveled as a couple
Helpful?
Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andaluzmgmt, Front Office Manager at Hotel Andaluz, responded to this review, July 13, 2014
Thank you for taking time to review our hotel. We hope the time you spent in Albuquerque went well. It is very unfortunate that your room wasn't ready at 3 pm. We hope it didn't cause you too much of an inconvenience. That isn't typical of our service and we hope you will give us another chance to "wow" you. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 4, 2014

A far cry from the hotel that I expected. No drive way entrance to hotel. Had to park in separate garage (not part of hotel) walk through a very dirty alleyway to get to a very unimpressive hotel entrance. No reception counter in lobby, had to look for the side room that is used to check in guests where two agents were seated at desks. One was busy with her computer, had to wait ten minutes for the other agent to check me in. Not impressed with the restaurant in the hotel lobby. I would not stay in the hotel again.

Room Tip: This hotel is downtown Albuquerque and I did not see any reason to pick one room over another, but i...
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Harry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andaluzmgmt, Front Office Manager at Hotel Andaluz, responded to this review, October 17, 2014
Thank you for taking time to review your experience at our hotel. We strive to exceed your expectations. Thank you for passing along your concerns about the miscommunication regarding Happy Hour. Jamilia is a great asset to our team and we are happy she was able to help you.

We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Starkville, Mississippi, United States
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 3, 2014

While traveling with Amtrak, the Southwest Chief was late getting into Albuquerque, Our car rental was closed, so we went to Tripadvisor to find a convient hotel #4 of 105 in Albuquerque was the Andaluz < 1/4 mile from the station and best yet we were able to get it deeply discounted. The interior of the lobby favors The Peabody in Memphis. The receptionist, doorman and all the staff were very friendly and helpful. The Hotel has be reworked it was built in the 1930's by Hilton, and was a downtown staple for years as the Posada. Now it is a great downtown hotel convient to the transportation center as well as the convention center.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andaluzmgmt, Front Office Manager at Hotel Andaluz, responded to this review, July 13, 2014
Traveling can often be very challenging these days. Delays and weather conditions change our plans and make our arrival stressful. We were happy that you were able to find rest with us and finish out the rest of your trip in a better direction. Thank you for your kind review of our hotel and we are thankful to TripAdvisor that they were able to direct you to us. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 3, 2014 via mobile

First impressions of this downtown hotel were great - lots of character and a luxury feel.
We had dinner downstairs and the food was wonderful.

It wasn't until we turned the lights off to sleep that the issues begun. It was a windy evening and we could hear it howling through the windows. We also heard lots of sirens and at about 2am, a man barking somewhere down on the street. We were on the 8th floor so it was surprising that it was so noisy.
The bed was a little on the small side and it was soft and I felt I was in someone else's indent. The pillows were also very soft which I don't personally like.

After not a full nights sleep we then discovered our shower was blocked. Someone came and fixed it promptly though and we were offered a small discount upon check out which was a nice gesture.

Shame for such a nicely styled hotel. They also have Molton Brown products in the bathroom which are lovely.

Tip: take your own water - they want to charge $3 a bottle in the room. Also, valet parking is $17.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank LouLou_Da
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 2, 2014

My husband and I stayed a night at the Andaluz on the way to visit family in northern New Mexico. We're now thinking that next time the family should visit us in Albuquerque. We thoroughly enjoyed our stay. Check-in by Mariah was gracious, welcoming, and efficient. Our room, a Zen Den, was an inspired retreat, amply sized, carefully decorated, and utterly comfortable. We had tapas and wine in a casbah in the lobby. Both were delicious and well-priced, and the service was just right. The hotel building is old. That being so, I'd expect that there are some quirks to the place as one would expect in an old building, but it seemed to us the the wonders of this place so outdistanced any flaws that it is worth coming to Albuquerque just to stay at the Andaluz.

Room Tip: The Zen Den so is worth it.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Godzillabird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andaluzmgmt, Front Office Manager at Hotel Andaluz, responded to this review, July 13, 2014
Thank you for the kind review of our hotel. We look forward to meeting your family when they come to visit Albuquerque with you. Though our hotel is 75 years old, the owner of the hotel made sure that history meets innovation. We are the only Gold LEED Certified hotel in Albuquerque, and we often update our updates. Believe it or not we have 12 different room types. The Zen Den is definitely a favorite but we have 11 more for you to try and compare. We are very glad to hear you had a good time with us and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Andaluz

Property: Hotel Andaluz
Address: 125 2nd St NW, Albuquerque, NM 87102-3304 (Formerly Posada)
Phone Number:
Location: United States > New Mexico > Albuquerque > Albuquerque Original Townsite
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Albuquerque
#1 Luxury Hotel in Albuquerque
#3 Business Hotel in Albuquerque
#4 Romantic Hotel in Albuquerque
#21 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Andaluz 4*
Number of rooms: 107
Official Description (provided by the hotel):
Hotel Andaluz shines as downtown Albuquerque's only AAA 4-Diamond hotel and one of Conde Nast Traveler's 2016 Top Hotels in the World. A classic hotel that has been thoroughly updated for the 21st century with chic, modern style, Andaluz is also one of few historic hotels to hold a LEED Gold Certification for environmental sustainability. The hotel offers two award winning bars and restaurants: MAS Tapas y Vino, featuring an extensive curated wine list and a contemporary take on small plates, and Ibiza, a wonderful rooftop patio bar offering a fun, relaxing atmosphere and tempting cocktails. Conveniently located in downtown, Andaluz puts you in the center of all Albuquerque has to offer. Hotel Andaluz. Never Stay Ordinary. ... more   less 
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Also Known As:
Andaluz Hotel Albuquerque

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