It is rather disappointing to have stayed at this hotel. Their service is rather poor, people kept apologizing for it, however I felt that nothing was going to be resolved. Stayed In regular room and then in the Romance Suite. I noticed among the toiletries there were a set of earplugs...next morning I realized that it is due to all the hallway noise...light would come through the side of the blinds. I requested two set of towels, called housekeeping twice, the towels never arrived...when I went to the reception desk I was told that all communication has to go through them. I inquired why they do to inform guests not to call housekeeping...?
I notice the room would not get cleaned..after four days, a spot in the night sand was still there a plate with a fork, was there for two days, until I informed the reception of this.,
The only good service was the valet ...they would bring the car right away. It was a rather a frustrating visit. I will not go back.
I wanted to have my wedding reception at one of the Casbahs and was told this could not be possible because of the music and it would be too noisy. On the day of our wedding, there was no music held at the lobby.
The service during our wedding dinner was very good. I was told however, that this is ran by a separate service.
Honestly, I would no recommend staying here...perhaps you might have a different experience.
- Official Description (provided by the hotel):
- Albuquerque's iconic hotel and only one of three historic GOLD LEED certified hotels in the U.S. As a Four Diamond AAA hotel and winner of the 2010 Lifestyle Hotel of the Year by the BLLA, Hotel Andaluz has become the city's social and cultural epicenter. Our downtown Albuquerque hotel embraces you with redefined hospitality, historic significance, environmentally responsible design and luxurious amenities. ... more less
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- Also Known As:
- Andaluz Hotel Albuquerque