It's been years since I stayed in this hotel; I began staying there in the early 1990s, and it was THE quality hotel in ABQ. I used to see movie stars there (they came in from Santa Fe). Given that it's a five-star hotel, I have to point out some physical flaws and I question the value of the regular rate (I got a per diem rate). But generally speaking, it's a good hotel -- great service, centrally located, beautiful huge lobby. I like to sit down there and read the free newspapers and people watch, and the shops have beautiful but expensive things (clothes, jewelry, crafts, etc.). On lengthy, solo business trips I like the bustle of this lobby; it lessens the sense of isolation.
I requested a quiet room, high up, and they accommodated me, but I ended up facing an ugly HVAC unit and the side of a building. A real shame given the height, the nearly floor-to-ceiling windows, and the potential for beautiful views. According to the website, the king rooms are lower than double rooms, so if you want height and a view, ask about that. I could hear loud voices during an argument in the room next door, and other people's phones, but I think this hotel is quieter than some newer hotels. The concierge service is excellent, the front desk staff are very friendly and responsive, and the housekeeping staff honored my requests for privacy. If I'd been able to get a beautiful view, I would have really loved my stay. But somebody has to stay in those rooms without a view and I guess at the per diem rate it was me.
My double room had good lighting, a comfy leisure chair as well as an ergonomic desk chair; good heat/AC; and plenty of space. I like having two phones with speakerphone options. Amenities included books and magazines for tourists; an iPOD docking station; gaming console; very comfortable mattress. The bathtub had a little shelf where you can sit or rest your head, and the bathroom was very clean. Toiletries included shampoo, conditioner, lotion and toothpaste. The usual iron and ironing board and hair dryer. For a tall building, the elevator is very fast. Good room service and the restaurants are OK but not cheap. Plenty of parking in the underground garage. You can often find two-hour parking on the street neaby, so if you're running in and out of the hotel, it only costs you about a dollar to park. Old town is about a 10-minute drive, but be warned that the shops tend to close around 6pm. Santa Fe is about an hour north; take the Turquoise Trail and go the back way.
There are signs of wear. The bathroom plumbing made occasional loud gurgling noises; an engineer responded within an hour of my call to check it out and assure me it was "routine for Albuquerque." It continued to gurgle, apparently because of air pockets. The hallway carpet looks either stained or very worn. Bizarrely, almost all the vending machines have been removed, at least on the four floors I checked. The one I found gave me an incorrect item. The (expensive) wireless Internet service was clumsy to connect to and dropped out once or twice each day; however I was always able to get great tech support the minute I called and get back online. Central Avenue (RT 66) is about a block away, and there are several blocks of cool restaurants and bars along Central. The famous old Kimo theater is nearby and is an entertainment venue. There's also a 7-11 a block away; if you're uncomfortable around homeless people, ask the concierge how to walk around them to get to the 7-11 and Central. Try Lindy's for old-fashioned all-day breakfast -- there aren't a lot of breakfast places open on the weekends.
For me the weaknesses, compared to other hotels, are: expensive Wifi; pay parking (you can park yourself but it costs); no fridge or microwave in the room; no vending; no sundries after the shops close around suppertime; too few TV channels, although there is HBO.
I think that if I cannot get the per diem rate at the Hyatt, I will try another hotel next business trip.
- Official Description (provided by the hotel):
- Hyatt Regency Albuquerque offers the quintessential location for both business and leisure travelers. Make yourself at home in your spacious guestroom, explore the shops and events in our downtown neighborhood, or lounge at the pool between meetings. Here, you’ll find that productivity and relaxation are constants during your time in Albuquerque. WHAT MAKES A SEAMLESS STAY: SPACIOUS ROOMS: 382 guestrooms including 8 different upgrade options MEETINGS MADE EASIER: 30,000 sq ft of flexible, indoor meeting space with unique venues and a dedicated staff LOCATION IN DOWNTOWN ALBUQUERQUE: Situated across the street from the Albuquerque Convention Center, and moments away from dining, shopping, and entertainment ECLECTIC DINING: 5 on-site dining possibilities including seasonal menus and vegetarian options PLENTY OF PLACES TO RELAX: Read, enjoy a bite to eat and stay connected with free Wi-Fi in our light and airy atrium, or go for a dip in our recently renovated, rooftop pool complete with oversize hot tub. Outdoor fire pit coming soon! ... more less
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- Also Known As:
- Hyatt Regency Albuquerque Hotel Albuquerque
- Albuquerque Hyatt Regency
- Hyatt Albuquerque