Actually, that's not fair to the Holiday Inn. I take that back. When did Hyatts dumb down their brand so drastically? My husband and i travel frequently and stay at all sorts of hotels and I can tell you from our experience this weekend, as well as other stories gathered from our colleagues, this was far and away the worst stay ever.
1) My husband had a single box shipped to the hotel. He was charged $10 to receive it. That has never happened before.
2) The room, a "business floor" upgrade, was grim and absolutely devoid of any amenities: no make-up mirror, no bath mats most of the time, two wafer-thin soaps that weren't replenished, thin and worn towels (which were washed every day, in this water-starved desert). Of course, no robes, cotton balls, sewing kits. Maybe i'm just spoiled.
3) But here's the kicker: I ordered my Saturday morning breakfast by phone on Friday at 9:00PM, as did one of my associates in another room, and was confirmed a delivery of 6:15AM. By 6:20, no b'fast, so i called the room service. Gregorio announced that, not only was my breakfast not ready, but that they were busy with a large group (ours) and that he couldn't bring it in until 7:00 (too late for me, i had to go to work). When i replied that i had ordered the day before and should therefore be first on the wheel, he didn't give me an explanation. I hung up and called the main hotel number to speak to the manager on duty. I was told that they wouldn't be in until 7:00. When i asked who was on duty AT THE MOMENT, I was told, and i quote, "No one."
My associate got a call to let her know that her breakfast would not be showing up.
4) Friends gripes: sheets left from previous guest; no hot water for afternoon shower; 10-min wait for elevator.
If you can stay at the Andaluz, that might be a much better use of your money.
- Official Description (provided by the hotel):
- Discover a landmark hotel. Hyatt Regency Albuquerque is an urban oasis in the Land of Enchantment known for its high level of personal service, upscale amenities and ideal downtown location. Just 10 minutes from the Albuquerque International Sunport, the hotel is directly across from the Albuquerque Convention Center and a short walk to historic Route 66 with its many noted shops, art galleries and colorful avenues.Take the time to explore some of Albuquerque’s best dining options. Enjoy regionally inspired cuisine at Forque Kitchen and Bar or locally produced wine, micro-brewed beer and hand-crafted specialty cocktails at HQue Lounge.Immerse yourself in our rich cultural heritage and 310 days of sunshine a year and you will quickly understand why Albuquerque is the must visit destination of the Southwest. At Hyatt Regency Albuquerque, our renowned service, amenities and downtown location make us the ideal choice for business travelers, vacationers and conferences. ... more less
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- Also Known As:
- Hyatt Regency Albuquerque Hotel Albuquerque
- Albuquerque Hyatt Regency
- Hyatt Albuquerque