Upon arrival my bathroom sink has a sewer smell, I left a note for the maid. The next day it was still there and no call or other indication it was fixed. The hotel was "full" for a meeting and at 9 in the evening I could not get through to room service for 30 min. After calling the operator she said I could call and they would answer. The person said the delivery would take 2 hrs! A hotel of this caliber should be ready for large room service calls when they are full. Food service manager needs training. I also got up two hours early than necessary due to the clock being two hours ahead. The maid should check these items. The man at the checkout only offered to remove my evening meal at $25 off my bill. I insisted they take an entire day's cost off due to three things that should not happen in a 4-star hotel. Only because the line behind me was getting longer did he agree to $75 but still would not take the entire day's room cost off.
- Official Description (provided by the hotel):
- Discover a landmark hotel. Hyatt Regency Albuquerque is an urban oasis in the Land of Enchantment known for its high level of personal service, upscale amenities and ideal downtown location. Just 10 minutes from the Albuquerque International Sunport, the hotel is directly across from the Albuquerque Convention Center and a short walk to historic Route 66 with its many noted shops, art galleries and colorful avenues.Take the time to explore some of Albuquerque’s best dining options. Enjoy regionally inspired cuisine at Forque Kitchen and Bar or locally produced wine, micro-brewed beer and hand-crafted specialty cocktails at HQue Lounge.Immerse yourself in our rich cultural heritage and 310 days of sunshine a year and you will quickly understand why Albuquerque is the must visit destination of the Southwest. At Hyatt Regency Albuquerque, our renowned service, amenities and downtown location make us the ideal choice for business travelers, vacationers and conferences. ... more less
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- Also Known As:
- Hyatt Regency Albuquerque Hotel Albuquerque
- Albuquerque Hyatt Regency
- Hyatt Albuquerque