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“Great hotel, good location”

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Hyatt Regency Albuquerque
Ranked #29 of 144 Hotels in Albuquerque
Flagstaff, Arizona
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel, good location”
Reviewed May 7, 2013

Although the Hyatt Regency Albuquerque is located about a mile off I-40, it is well worth the effort to stay there. The hotel staff are very customer service oriented from the moment you drive into the reception area to the time you retrieve your vehicle to depart. The room was clean and inviting and had a nice view of downtown and the nearby mountains. Waitstaff in the restaurant were friendly and helpful. All in all, a very nice stay.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eugene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, May 9, 2013
Thank you so very much, bailey150, for noting that we are very customer service oriented from start to finish. We will pass along your comments to our associates.

We are also pleased that you seemed to have enjoyed your stay. Thank you for choosing our hotel and we look forward to seeing you on your next visit.
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1,227 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (170)
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Reno
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 2, 2013

Got the room on a great deal from Priceline, had never stayed at a Hyatt before. Hotel is located right downtown by the convention center. The room was large, well equipped, and clean. Beds were a little firm for my liking, but ok for a weekend. Very close to a few restaurants and bars, which we liked. The gym was very large, used it daily. Wish there was a spa on site, they have to bring someone in for massages, etc.
Self Parking needs some work, twice we tried to self park and the lot was full. They did however comp us Valet since there was nowhere else to park. Check-in was a breeze and they even gave us a late check out when requested. Upon check out, I requested a cab to the airport and after 20 minutes of waiting for my cab; The manager pulled a car around and personally drove me to the airport himself! Much appreciated.
Great Service. Staff is super friendly and go out of their way to make sure you are taken care of.

**The only down side was the party/convention going on across the street in the plaza early Sunday morning...music blasting early in the morning, shook the whole room**

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edunn07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, May 9, 2013
We value your business and feedback, edunn07. Thank you for choosing our hotel and taking the time to share your thoughts regarding your "Great Experience".

In addition, we thank you for bringing the parking situation to our attention. Our apologies that you were unable to find a parking space due to the numerous cars utilizing one of the city's underground- secured parking garage.

Customer service is very important to us and our associates are committed to providing the ultimate service to all our guests, no matter what. Thanks for staying with us!
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Wichita, Kansas
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 2, 2013

This hotel was close to everything which was really helpful as the parking was a bit ridiculous. 19 floors of rooms and only a 2 level parking garage? For a Hyatt I expected a bit more, like rooms equipped with a mini fridge and a microwave...if a LaQuinta can have such amenities surely a Hyatt can. I loved the fact that you could park and walk to restaurants and a pretty nice movie theater. Wi-Fi issues but the staff was very helpful. Actually the staff is pretty cool, helpful and pleasant to deal with.

Overall not to bad. The view from our room was Awesome!!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julyndaV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, May 13, 2013
Thank so much, julynda V, for the valuable feedback regarding your April stay with us. We appreciate you for recognizing our staff's friendliness and helpfulness and enjoying the "Awesome" mountain/city views from your room.

My apologies about the parking situation as this was quite a busy time with so many events utilizing one of the city's secured underground parking garage. We do hope that you were able to find a parking space that was very close to our hotel.

Once again, thanks for staying with us. Looking forward to seeing you again.
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Oklahoma
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 30, 2013

This hotel is centrally located downtown and was a convenient location for everything we needed. The room was nice and staff really helpful. There is a Starbucks in the hotel which was super great as I love my coffee! Internet fee was comparable to other hotels in this class, but they have free wifi in the lobby. Overall, this hotel fit our needs and we wouldn't hesitate to stay here again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsWright2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, May 6, 2013
Hello MrsWright2008:

Thank you so much for your April 30, 2013, warm review. We are pleased to to see that you had a great stay and look forward to your next visit. Thank you for visiting our Starbucks!
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Spring, Texas
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 28, 2013

The registration staff is excellent in politeness and efficiency. A colleague had a minor medical emergency and they went out of their way to help. Good housekeeping and maintenance. Located across from the Convention Center. A few restaurants about 3-4 blocks away, otherwise little happening in the area.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irfanTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, April 29, 2013
HI irfanTX! We appreciate you taking the time to write a review and comment about our associates. Customer service is very important to us and it is always our goal to exceed your expectations.

Thanks again and we'll see you on your next visit.
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DeKalb, Illinois, United States
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 27, 2013 via mobile

We found an exceptional value staying here, couldn't beat the room price we booked on Hotwire. Even with having to pay for parking, it was still a great deal. Hotel is nice, clean, room service food always delicious and hot. The downside? Location ok, but not really much to walk to since its in the business district area. Outdoor pool ice cold, which was disappointing. Also, air conditioner didn't work great in room. I had severe sinus issues due to bad ventilation, so it was hard to sleep.. Nice enough, but the bottom line? I would pay more next time and stay somewhere else.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, April 29, 2013
EV S: Thank you for taking the time to complete a review about your stay. We appreciate the positive feedback about our hotel.

I sincerely apologize that you experienced severe sinus issues in your room. To accommodate all of our guest needs, we do offer Respire by Hyatt – Hypo-Allergenic Rooms which are designed to provide a comfortable sleeping environment for all guests, especially allergy sufferers. Although all Hyatt rooms follow a strict protocol for cleanliness, Respire by Hyatt rooms undergo an additional six-step process to reduce airborne particles and minimize the presence of potential irritants.

Please contact me the next time you are here. I would be delighted to assist in getting you a Respire rooms so that you can enjoy a great night's sleep .
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1 review
Reviewed April 21, 2013


I recieved kindness and such a positive attitude from Steurt. I knew I could finally let go and let Hyatt.

Smiles from; I believe his name is
Don. He welcomes you helps with luggage Parking .. I bet almost anything he seems wise. He represents the Hyatt well.
I felt as though I could relax breathe I might even smile back.

I attended an avent on April 20, 2013.

The Catering was well done as in Bravo it is hard to Serve a sit down crowd so well
However they did do with grace and elegance.
I believe I may have even seen a Caterering manager or manager
of some sort on her head set orchestrating things to the ultatimate perfection.
However I was there for on reason; to learn
That was accomplished with the help of many peole however, for me ... Thecpicturessnd graphics realky helped me understand the need and made .. Film come to life

"Production Man from Hyatt Regency in
Albuquerque

One word: FLAWLESS


Bethanne
Schiffer
PS thank you kind volunteers at event
From Hyatt

What an honor



  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maminthemiror
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, April 24, 2013
We appreciate the amazing review of our hotel and staff, Maminthemirror! We will be sure to recognize our associates regarding the great service you received. Thank you for your comments and please let us know when you are returning to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Albuquerque

Property: Hyatt Regency Albuquerque
Address: 330 Tijeras Ave NW, Albuquerque, NM 87102
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Business Hotel in Albuquerque
#33 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Albuquerque 3.5*
Number of rooms: 382
Official Description (provided by the hotel):
Hyatt Regency Albuquerque offers the quintessential location for both business and leisure travelers. Make yourself at home in your spacious guestroom, explore the shops and events in our downtown neighborhood, or lounge at the pool between meetings. Here, you’ll find that productivity and relaxation are constants during your time in Albuquerque. WHAT MAKES A SEAMLESS STAY: SPACIOUS ROOMS: 382 guestrooms including 8 different upgrade options MEETINGS MADE EASIER: 30,000 sq ft of flexible, indoor meeting space with unique venues and a dedicated staff LOCATION IN DOWNTOWN ALBUQUERQUE: Situated across the street from the Albuquerque Convention Center, and moments away from dining, shopping, and entertainment ECLECTIC DINING: 5 on-site dining possibilities including seasonal menus and vegetarian options PLENTY OF PLACES TO RELAX: Read, enjoy a bite to eat and stay connected with free Wi-Fi in our light and airy atrium, or go for a dip in our recently renovated, rooftop pool complete with oversize hot tub. Outdoor fire pit coming soon! ... more   less 
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Also Known As:
Hyatt Regency Albuquerque Hotel Albuquerque
Albuquerque Hyatt Regency
Hyatt Albuquerque

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