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“Well-managed operation” 4 of 5 stars
Review of Hyatt Regency Albuquerque

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Hyatt Regency Albuquerque
3.5 of 5 Hotel   |   330 Tijeras NW, Albuquerque, NM 87102   |  
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Ranked #27 of 144 Hotels in Albuquerque
Certificate of Excellence
Seattle, Washington
Level Contributor
72 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Well-managed operation”
4 of 5 stars Reviewed October 26, 2012

I was here for three nights at a meeting in the hotel (and did a small amount of sightseeing.

The hotel appears to be a well-managed Hyatt that does a chunk of meeting/wedding/convention/etc. business. Checkin was straightforward. I mentioned I was sharing a room with a colleague and reception offered to setup the bill as a split when I first checked in (rather than having to take longer to do that when we checked out). Sunken lobby and bar is a great place to meet people but the center of the lobby is a large table with outlets (obviously for people with devices). Also one of these in the bar. In some respects, a very convenient addition, but not terribly aesthetic as the lobby centerpiece. Meeting rooms are good sized and A/V that was hired by the conference (PSAV) provided good service. My only complaint about the meeting rooms is that they're distributed in a rather odd fashion and the ones in the very back of the hotel are only ADA accessible through the service hallways. Odd arrangement.

The room was good, decent size...no complaints with housekeeping (in fact, housekeeping was a little too eager to get into the room in the morning...so I guess my only complaint). Beds were OK but box springs were surprisingly noisy. We were in room 509 (which faced north towards the central plaza...rather sterile view but OK). Third-floor outdoor pool and jacuzzi were very pleasant.

The restaurant and bar are both waaaay more expensive than they need to be given it's in Albuquerque. Cafe Lush (3 blocks away on Tijeras and 7th) does a really good breakfast and there's any number of lunch/dinner places downtown. I disagree with previous poster and using a cab/car to get to Old Town...the Rapid Ride bus works great and is only $1. Also, there is a downtown circulator bus in case you don't want to walk. The main downtown transit (which many of the buses go and where one catches the RailRunner to Santa Fe is about 4 blocks from the hotel.

Now having said that, if you really want to see what ABQ has to offer, you do need a car.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP AMBASSADOR at Hyatt Regency Albuquerque, responded to this review, November 1, 2012
Seattle Red Bear, Thank you for taking the time to write a review and staying at our property. We really do appreciate your positive feedback as well as the areas where we could improve. I can assure you, I will share your comments with our team and ensure we continue to improve. Thank you again for staying and look forward seeing you again!
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935 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
Charlottesville, Virginia
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
3 of 5 stars Reviewed October 24, 2012

Got a very good rate for this hotel on a third party site. Flight arrived fairly late, I requested a wake up call when I checked in that I did not receive, and was comped breakfast when I checked out. Bed was comfortable, room was clean, staff was pleasant, breakfast was very good, convenient location near the convention center. Hotel would have gotten another star if I would have gotten the wake up call.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank alashas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 25, 2012
Dear alashas: We thank you for the candid feedback and appreciate you bringing to our attention the missed wake-up call. We sincerely apologize for any inconvenience you may have experienced. Our hotel's executive management team has addressed the issue and our hotel staff will work harder to prevent a future recurrence.

We are glad to know that our associates were accomodating and breakfast in Forque Kitchen and Bar was very good. It is always our goal to exceed your expectations and invite you back to experience the superior service that is indicative of Hyatt Regency Albuquerque. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheat Ridge, Colorado
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 22, 2012

If you're in Albuquerque for a convention, the location of this hotel is hard to beat. The convention center is across the street. They also accept shipments. They charge $10 a box, but it was cheaper than sending to our stuff to the convention center. They were also very quick to bring it out of the storeroom.

Valet parking is $18 a day, not cheap, but parking on the street is not a great option. The hotel staff was very helpful and accommodating. The room was clean and well appointed. This Hyatt is above average of the three Hyatt's we've stayed at in the last year.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank boxster12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 24, 2012
Hello boxster12: Thank you for expressing your satisfaction regarding your recent stay at our hotel. It is truly a pleasure to know that the hard work and commitment of our staff is greatly appreciated. We look forward to having you return.
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Bowling Green, KY
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 22, 2012

Had a conference at this property and the hotel was good for that purpose. The hotel staff were very helpful and the meeting rooms were in good condition. My group plans to continue using the property. Just a reminder plan to use cabs or personal cars to get to old town.

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank treecatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 23, 2012
treecatcher: Thank you for your valuable feedback about our hotel. It is great to see that your conference will be back with us and that our associates were helpful and welcoming. Looks like we made a positive, memorable impression with your group and will continue to do so!

We value your business and know that we will see you very soon. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Level Contributor
234 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed October 20, 2012

actually came into town to see the balloon festival. had a reservation at the hyatt. in the hoopla of the festival, they made us feel very welcomed. they themselves were very overwhelmed. however, they did very well. the rooms were clean and nice. a bit sterile. the amenities were nice. they have a starbucks on site. the gym was ok. did not have a chance to look at anything else. the location in downtown was close to some of the attractions especially access to the airport. it is a bit of a drive from santa fe, the balloon fairgrounds, and the museums. but then again its new mexico so everything is spread out. overall, nothing incredible but a nice stay.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank shark4rk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 23, 2012
Thanks for staying with us during Balloon Fiesta, shark4rk. We appreciate you taking the time to review our hotel and are glad that you had a good stay. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland, USA
Level Contributor
73 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed October 11, 2012

Our superior room was large and well appointed. The bed was outstanding...one of the most comfortable of all time. The contemporary wall art was unusally upscale. The bathroom was standard size with a standard shower/tub combination. The climate control system worked well. All in all, very comfortable.

Surprisingly, the room did not have a mini-bar, safe nor coffee-maker. More surprisingly, shower caps were not provided.

The area immediately around the hotel is barren. There are no restaurants, bars or shops nearby. Central Avenue, 3-4 blocks away, did have an assortment of low-brow biker bars. The area is also apparently unsafe as the hotel warns guests not to walk or run outside during nightime hours.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank PickyAboutHotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP AMBASSADOR at Hyatt Regency Albuquerque, responded to this review, October 16, 2012
Hello PickyaboutHotels: Great choice with your name! We thank you for the candid 4-star review and appreciate the feedback regarding your room. Guest amenities are readily available upon request and we will deliver to your room as quickly as possible. We also have 24-hour on-site security and want each guest to always feel safe and cared for when staying with us.

You are correct that we do not have an in-room mini bar, however, our in-room dining would be delighted to pre-stock a refrigerator with your choice of sodas, wine and beer. We also have two bars on property (Forque Kitchen and Bar and HQue Lounge) and our bartenders will make any beverage of your choice. In addition, our award winning restaurant is located right on property and our Chefs are always eager to accommodate all taste buds with a Southwestern flair.

We do have an active downtown entertainment district which is filled with live music every night and home to a vibrant symphony orchestra as well as cutting-edge theater, dance and comedy troupes.

It is always our goal to exceed our guests expectations and invite you back to give us another try. Please contact me directly if your travel plans should bring you back to the Duke City!
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Santa Fe, New Mexico
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed October 9, 2012

We stay in Albuquerque for every special event we can. We have never stayed at the Hyatt but the two hotels we usually stay at were already booked. I booked this hotel back in May for the annual balloon fiesta. We walked in the hotel after our truck was checked in with the valet. The young man at the counter was nice enough. We asked him for a 2:00am wake up call to be up in time for the Balloon Fiesta and thankfully I set the alarm on my phone because we never received a call. We called down to the valet for our truck 20 minutes before we left that morning and when we got down to the lobby our truck was still not there. My husband had explained that there was a security feature on the truck to any and all of the valets and on the phone when we called down. We waited another 20 minutes for our truck and it wasn't until my husband approached one of the men that they finally brought it up. You would think that for this being the Hyatt they would be used to nice vehicles with security measures in place and would communicate to one another. The lobby looks modern and beautiful. Once we got to our room though I was left wondering if we were still in the same hotel we checked into. The rooms are old and they look and feel that way. The bed we got was supposed to be a King but it sure looked like a Queen. We have a King bed at home and the bed in our room at the Hyatt was significantly smaller. Furniture was stained. I got cold water in my shower at 3:00am. And the toilet wouldn't flush properly. You would have to flush it three times at least to get the toilet paper down. We ordered room service one afternoon for lunch and prices were reasonable. The food on the other hand was not great. This is NM and I don't know of one place that serves sweet pickles on their green chile cheese burgers. Yuck. We ordered Kraft Mac & Cheese from the kids menu for my daughter and I don't know how you can mess that up but they accomplished that. They added extra cheese and it made it sweet and not tasty for a kid. We wanted to go out to the "roof top" pool. This is not roof top, it's on the third floor. The jacuzzi was freezing as well as the pool so that was a bust. I thought for sure that for this being the Hyatt Regency we were going to have the type of stay that we usually do at other 4 star Albuquerque hotels but this was a bust. I will make my reservations for Balloon Fiesta in November this year to ensure I get the hotel I want.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mmanaya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 10, 2012
Greetings from the Duke City, Mandi M:

Thank you for being a valued Gold Passport member and your candid review. I understand the frustration you must have felt with the multitude of issues faced. I sincerely apologize that we did not meet your needs during your stay. This was supposed to be an enjoyable time spent with your family and we failed you.

We are diligently working to fix the issues you brought to our attention and improve upon them. We have personally reached out to you and believe that we have earned a second chance.
We know that you will give us another chance and look forward to seeing you very soon! I will personally take care of you during your stay.

Once again, thank you for your feeback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Albuquerque

Property: Hyatt Regency Albuquerque
Address: 330 Tijeras NW, Albuquerque, NM 87102
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Albuquerque
#33 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Albuquerque 3.5*
Number of rooms: 395
Official Description (provided by the hotel):
Discover a landmark hotel. Hyatt Regency Albuquerque is an urban oasis in the Land of Enchantment known for its high level of personal service, upscale amenities and ideal downtown location. Just 10 minutes from the Albuquerque International Sunport, the hotel is directly across from the Albuquerque Convention Center and a short walk to historic Route 66 with its many noted shops, art galleries and colorful avenues.Take the time to explore some of Albuquerque’s best dining options. Enjoy regionally inspired cuisine at Forque Kitchen and Bar or locally produced wine, micro-brewed beer and hand-crafted specialty cocktails at HQue Lounge.Immerse yourself in our rich cultural heritage and 310 days of sunshine a year and you will quickly understand why Albuquerque is the must visit destination of the Southwest. At Hyatt Regency Albuquerque, our renowned service, amenities and downtown location make us the ideal choice for business travelers, vacationers and conferences. ... more   less 
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Also Known As:
Hyatt Regency Albuquerque Hotel Albuquerque
Albuquerque Hyatt Regency
Hyatt Albuquerque

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