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“poor customer service” 3 of 5 bubbles
Review of Days Inn Albuquerque West

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Days Inn Albuquerque West
Ranked #109 of 144 Hotels in Albuquerque
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426 reviews from our community

Traveler rating
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    105
    122
    76
    66
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
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NORTH EASTON
1 review
1 of 5 bubbles Reviewed October 19, 2012

Room in front on second floor. While the towels were removed and bed was made each day, floor was not vacuumed in the 4 days we were there (including what was on the rug when we checked in). Room had a musty/bad odor. Pull out sofa bed seats were either water or urine stained--pets are allowed in rooms. Lock was missing in safe and we told them immediately. Said they could not replace key. Bill had a daily fee for safe use that we caught before paying (stated it was assumed it will be used). Pool was really nasty. Overheard many say they would not use it. Some with children did go in to use it. Lighting very poor with every light on in the room. We could not book another hotel because it was balloon festival week and there is a 72 hour advance notice to do this.

Overheard people checking in with complaints: booked handicap room on ground level and was placed on 2nd floor, booked pull out bed for children in a room and none was present and room too small to add cots, request for additional towels 2 days in a row not honored. Given all of this, I wonder if our request to have the sofa bed removed or cleaned before the next occupant would be documented or done.

Also, an additional pending charge was added to our card over and above the total bill.

In short, your facility will preclude us from making future reservations at Days Inn.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Days Inn

Helpful?
Thank HOWARD M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnabqwest, Manager at Days Inn Albuquerque West, responded to this review, October 23, 2012
Thank you for taking time to share your experience. I apologize that you did not feel your stay lived up to your expectations. Stayover rooms are cleaned by a different set of guidelines, but if housekeeping noticed any debris on the carpeting, they should've made more effort to clean it to a more satisfactory state. The safe keys are a never-ending battle. For the security of it actually functioning as a safe, there is only 1 key made to fit each cylinder. When that keys gets removed by whatever means and is not put back, it prohibits the guest from using it until we can send of the cylinder for rekeying or swap it out with a spare cylinder and key. As far as the pool, it is the amenity we take the most pride in and our guests have the most enjoyment with. For every 1 person who made be overheard saying whatever negative thing they have to comment about, 50+ are enjoying it to the fullest and will return just because of it. And lastly, a guest request is only that, a request, it cannot be guaranteed, and especially during a huge special even such as Balloon Fiesta, even though we do our best to fulfill each and every demand, it can't be done. Most of these complaints are via the 3rd party booking sites such as hotels.com/expedia/etc... and most often there is no note of the request for us to have even attempted to fulfill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ARVADA
2 reviews
3 of 5 bubbles Reviewed October 19, 2012

We were there for the annual Balloon Fiesta. We booked our room just a few weeks before the event and were lucky to find anything available. Although we asked for a non-smoking room, the room smelled of stale cigarettes and although actually very clean, it just looked old and dingy. Sleep quality may not have been too bad except for the barking dogs in the next room that kept us up for a good part of our second night. We had a refrigerator, but the space for the microwave was empty. and the free breakfast was pretty sparse compared to other Days Inns we've stayed at. Overall, the place was probably pretty average for a mid to lower end motel, but certainly not up to the Days Inn standard we've become used to. Although we felt safe, even with the outside entrance, we will probably not use this hotel again.

  • Stayed October 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Days Inn

Helpful?
Thank CherylBArvada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnabqwest, Manager at Days Inn Albuquerque West, responded to this review, October 23, 2012
Thank you for taking time to share your experience. Unless your room backed up to a smoking room, which may have allowed some smoke vapors to pass through the walls, I can think of no reason to justify a smoke smell in a non-smoking room. During the Balloon Fiesta we checked each room, deodorizing any that had an unpleasant smell, and even using an ozone machine to remove as much of the smoke residue in the air as we could in the smoking rooms as we realized some guests would be in them who would have preferred non-smoking, but could not be moved due to the selling out of the yearly event. The refridgerator is a standard amenity that we provide in all guest rooms, microwaves are available upon request with your reservation or at check-in. They are limited, but one is always available in the lobby 24 hours a day in the event we are not able to provide one in your guest room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn Albuquerque West

Property: Days Inn Albuquerque West
Address: 6031 Iliff Rd NW, Albuquerque, NM 87121-0906
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #109 of 144 Hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Albuquerque West 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Days Inn West Albuquerque Hotel Albuquerque
Days Inn Albuquerque
Albuquerque Days Inn

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