Room in front on second floor. While the towels were removed and bed was made each day, floor was not vacuumed in the 4 days we were there (including what was on the rug when we checked in). Room had a musty/bad odor. Pull out sofa bed seats were either water or urine stained--pets are allowed in rooms. Lock was missing in safe and we told them immediately. Said they could not replace key. Bill had a daily fee for safe use that we caught before paying (stated it was assumed it will be used). Pool was really nasty. Overheard many say they would not use it. Some with children did go in to use it. Lighting very poor with every light on in the room. We could not book another hotel because it was balloon festival week and there is a 72 hour advance notice to do this.
Overheard people checking in with complaints: booked handicap room on ground level and was placed on 2nd floor, booked pull out bed for children in a room and none was present and room too small to add cots, request for additional towels 2 days in a row not honored. Given all of this, I wonder if our request to have the sofa bed removed or cleaned before the next occupant would be documented or done.
Also, an additional pending charge was added to our card over and above the total bill.
In short, your facility will preclude us from making future reservations at Days Inn.
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- Also Known As:
- Days Inn West Albuquerque Hotel Albuquerque
- Days Inn Albuquerque
- Albuquerque Days Inn