My husband and I along with my elderly parents were on a road trip. As we came in to New Mexico, we picked up a magazine that had hotel locations and coupons in it. We were heading to Albuquerque for the night and I began looking for hotels in that ares. We decided on this hotel which had a coupon for around $40/night. Since we were getting 2 rooms this was a good price. Well, when we got there, the gentleman at the front desk was completely rude! Told us that they didn't accept coupons on Friday or Saturday, even though it did not say that on the coupon. He said the rooms would be $59.99 per room so I asked why does your sign out front say they are $49.99? He said that was for one person...again it did not state that on the sign, most room prices are for double occupancy to begin with. So I then asked if they give an AARP discount and he informed us that the price he gave us IS with the senior citizens discount.
I have been in the "customer service" industry for most all of my life and the one thing I was ALWAYS told is "make the customer happy." He did nothing to work with us and quite honestly, if it were not for that magazine in first place, we not have even been at his hotel to begin with! So, in my opinion, he should have honored that coupon and thanked us for picking his hotel from ALL the other hotels in that area. I should have walked out but we were all pretty tired but I can say...I WILL NEVER STAY HERE AGAIN...LOUSY CUSTOMER SERVICE!!!
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- Also Known As:
- Days Inn West Albuquerque Hotel Albuquerque
- Days Inn Albuquerque
- Albuquerque Days Inn