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“A comfy place to stay in Albuquerque” 4 of 5 bubbles
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
Ranked #14 of 144 Hotels in Albuquerque
Certificate of Excellence
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A comfy place to stay in Albuquerque”
4 of 5 bubbles Reviewed April 24, 2014

I just stayed there here one day but the BW Rio Grande makes you feel very much at home with its color scheme, wood furniture, southwest indian decor, suitably spacious rooms and all the conveniences you might need. You get a discount on breakfast and a nice tv with all the channels you could want. Of course, there is wifi and located on the edge of Old Town Albuquerque. I would definitely stay here again. As I had an adjoining room, I heard a little too much of the TV from the other room...But perhaps that was the luck of the draw.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank caf613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 27, 2014
Thank you for the review and for staying with us. It sounds like the location, décor and breakfast were all positive reflections of our hotel. We do have quite a few adjoining rooms and during high occupancy periods they are occupied by guests who do not require that amenity. We are glad to see that the noise did not sour your opinion of our hotel or our service.

If you need to reach us, please contact us at:
guestservicemanager@riograndeinn.com or
1 (505) 843-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,491 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (195)
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English first
redwood falls, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed April 24, 2014

Far more than we expected in this hotel. While bldg. is older, inside and out are remodeled and more than nice ! Clean, quiet, cooked to order breakfast was excellent. Easy to get on and off freeway, Definitely will stay here again when we are in this area.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Ellen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 27, 2014
Thank you for the review and the kind words. We love to hear the we exceeded our guest's expectations. We are constantly upgrading our facility and amenities and love to hear that our efforts are appreciated. We hope that the rest of your travels are just as pleasant and we hope to see you again soon.

If you need to reach us, please contact us at:
guestservicemanager@riograndeinn.com or
1 (505) 843-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed April 21, 2014

Stayed here for 2 nights while on our way to Santa Fe. Staff was great, excellent included breakfast, great location. My only comment concerns the softness of the bed. I had a really soft bed and it was too soft. I didn't complain and it was my fault for not asking to check out another room. Be sure and check the bed when you checkin. Otherwise everything was outstanding and I would highly recommend this BW.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 22, 2014
Thank you for the review and for staying with us. I am glad that you liked the hotel enough to rate it so highly. I am concerned that your bed was too soft. I don't believe I can determine your guest profile from your user ID on this website. I would love to know what room you were in so we could check the bedding. Please reach out to us if you are able.

If you need to reach us, please contact us at:
guestservicemanager@riograndeinn.com or
1 (505) 843-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 20, 2014 via mobile

We spent 2 nights here and it was wonderful. Room was very clean, comfortable and quite. The had excellent breakfast meals in the restaurant. We had the same host both days a fine man named Juan. His only concern was our comfort. He was very good treated us like we were his family.

Our entire stay was excellent except we returned late one night and the wife ordered a side salad. Lets say we were not happy with it. A quarter head of lettuce, 2 onion rings, sour tomato, blue cheese chips, crutons and bacon strip. I have never ordered a salad that was not mixed or cut to size. No tools were sent to prepare on your own. It looked like a salid kit.

We liked the location, spent time in Old town, cruised route 66 entire lenght, Nature area near by had alot of wildlife.

We plan on returning here again and would stay here again.

Stayed April 2014, traveled with family
Helpful?
Thank gotmymojoworkin... .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 22, 2014
Thank you for the review and for staying with us. I am glad that you liked our hotel and will be returning to stay with us in the future. Judging from the photo, it appears that you ordered a Wedge Salad to go. I am assuming since the order was to go that the server provided you with all the components so that you could mix them together when you got to your destination. That may be something we need to reconsider but the "wedge" cut of lettuce for a Wedge Salad is very common and is why the salad is named what it is.

If you need to reach us, please contact us at:
guestservicemanager@riograndeinn.com or
1 (505) 843-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
Level Contributor
254 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
1 of 5 bubbles Reviewed April 20, 2014

we booked with hotwire. we got to the hotel and asked, if possible could we have a room with a king bed. the counter person, told us that our room was pre-assigned and could not be changed. this is the first time that we encountered such a situation. as we were staying 4 days, we thought they might treat us a little better. room 108 is an adjoining room, and very noisy. you can hear everything in the room next door. so to the lady in the room next door. we were sorry to hear that you are having problem with your phone and that it has been going on for a few weeks. i listened to her for 1/2 hour on the phone, late at night. to make matters worse, the other side of the room is the gym. and across from the room is the housekeeping home base. man, noise galore. we should have gone to the front desk to complain, but it is not in our nature to do so, so we suffered. so, if you read this beware of where your room is. the only redeeming factor is that the breakfast is very good, made to order, served hot and fresh.

Room Tip: definitely not 108, and nothing close to the housekeeping area and gymn
See more room tips
  • Stayed April 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank justustravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 22, 2014
Thank you for the review. I wish you would have contacted us to exchange rooms, especially since you were staying four days. You say it is not in your nature to complain, but you took the time to write a paragraph about how much you hate a particular room. It feels like that energy would have best been spent picking up the phone in the room and requesting a room exchange or upgrade. Either way, I am sorry that your experience was not up to what we demand. I hope the rest of your travels went well.

If you need to reach us, please contact us at:
guestservicemanager@riograndeinn.com or
1 (505) 843-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 20, 2014 via mobile

Passing through from DC to LA. This place is less than a mile off off the I40 which helps when you've been driving for hours. The staff was helpful. The room was spacious and decent price. The pool is enclosed and water is clean. Overall very nice place to stay!

Stayed April 2014, traveled with family
Helpful?
Thank ignaciomurillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 20, 2014
Thank you for the review and for staying with us. We hope you made it to LA safely and were glad to hear that our pool and staff made your experience that more enjoyable. Take care.

If you need to reach us, please contact us at:
guestservicemanager@riograndeinn.com or
1 (505) 843-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Valley, AZ, United States
1 review
5 of 5 bubbles Reviewed April 20, 2014

Very comfortable and easy access to I-40. Enjoyed being close to Old Town and the Botanical gardens. Room was very quiet. This was my first solo trip after losing my husband and I felt very safe and was well taken care of. The lights in the bathroom were a little dim, I am used to bright lights at home. I will definitely stay here again when I come back to Albuquerque.

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 27, 2014
Thank you for the taking the time to write a review and for the kind words. We are glad to hear that we provided a safe and comfortable experience for you on this important trip. We wish you pleasant travels.

If you need to reach us, please contact us at:
guestservicemanager@riograndeinn.com or
1 (505) 843-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Property: BEST WESTERN PLUS Rio Grande Inn
Address: 1015 Rio Grande Blvd NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque > West Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Albuquerque
#17 Romantic Hotel in Albuquerque
#19 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Rio Grande Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Full service hotel located in the Historic Old Town District with over 150 unique shops, restaurants, and art galleries nestled around the Albuquerque Plaza. The Inn is bordered by I-40 to the North, the Downtown District to the East, Route 66 to the South, and the Rio Grande River to the West. Swimming pool, hot tub, restaurant, cantina, business center, and free Wi-Fi. 100% non-smoking facility. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Albuquerque
Best Western Albuquerque
Albuquerque Best Western

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