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“Terrible maintenance upkeep and breakfast service”

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Best Western Plus Rio Grande Inn
Ranked #14 of 144 Hotels in Albuquerque
Certificate of Excellence
Reviewed December 29, 2013 via mobile

Spent a night here enroute to the Grand Canyon and will never come back! The TV was not working and the shower head was leaking so badly that it made to toilet wet.

The breakfast area was so under staffed that there was a line waiting to come in and for orders to be taken.

The food finally came after 30mins even though there were still empty tables.

Overall, about the worst BW that I have been to.

Stayed: December 2013, traveled with friends
1  Thank Houstonian88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded December 31, 2013

We are very disappointed to learn that you did not have a good experience with us. We encourage all of our guests to let us know if there is anything we can help them with while they are here with us. We do have multifunction showerheads in all of our rooms and if turned and left between settings it may have caused the problem you describe. Our team is always ready to quickly remedy an issue such as this if given the opportunity. We do have 42" HD LG TVs, we checked the TVs in the rooms you stayed in and found them to both be working fine. Again, please never hesitate to call to let us know of a problem because we will do our very best to resolve it to your satisfaction before you leave the hotel. We did have a busier than anticipated morning in the restaurant on the 29th, and reacted quickly by bringing more staff in to help expedite service. I apologize that you were not happy with our service, and want you to know this is not the norm. As you know we do offer a full service, made-to-order breakfast which may take a little longer than buffet service. We appreciate your comments and are always working to improve our service and facilities. We hope you will return to stay with us again so that we might have the opportunity to win you over as a loyal guest.

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1,246 - 1,252 of 1,706 reviews

Reviewed December 28, 2013

This hotel is recently remodeled with tasteful southwestern decor. It is conveniently located near Old Town, just off I-40. The free breakfast was great--the breakfast burrito was enormous, and the servers were fast and amiable! In fact the entire staff, including front desk, restaurant, and housekeeping was very friendly, helpful, and professional. The covered spa was really nice in December, although the hot tub was not functioning properly, and the water in the pool was too cold for us.

Although I didn't get the names of all of the fine staff, but Christina at the front desk and Ms. Zarate in housekeeping were particularly helpful to us. The management of this hotel is to be commended!

  • Stayed: December 2013, traveled on business
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Thank eric53Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded December 30, 2013

Thank you for taking the time to write such a thoughtful review. I am glad to hear that the staff went above and beyond in providing superior customer service. I have noted your thoughts regarding the pool and hot tub and will communicate it with our maintenance department. I hope you will think of us when traveling out West again. Have a Happy New Year!

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A TripAdvisor Member
1
Reviewed December 27, 2013

After driving for over 24 hours, we decided to stay at this hotel. We were a little apprehensive about the price, but for four people, including a wonderful breakfast (complimentary tickets were included) a nice hot tub and pool, and a comfortable room, we realized it was a bargain. The location was close to Highway we were driving on, yet just a few blocks from some old town attractions. Perhaps next time we will have more time to visit.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded December 30, 2013

24 hours! I am glad that we were able to provide comfortable accommodations for what must have been some tired travelers. I am glad that you found us a good value and wish you a safe trip back home.

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Reviewed December 27, 2013

This is an outstanding facility. The staff of the hotel went above and beyond to make sure that our stay was pleasant and delightful. The restaurant staff, Kristna and Ruby in particular, is efficient, personable and accommodating.

  • Stayed: November 2013, traveled with family
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Thank Jeffrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded December 30, 2013

Thank you for the kind words about Krishna and Ruby. I will share your compliments with them and I hope that you have an exciting New Year.

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Reviewed December 26, 2013

We stayed here because it was close to the plaza and the highway. It was very convenient. The rooms were very clean and the bed was so comfortable. Our room was on the second floor and overlooked the pool, so there was some noise because they cover the pool so it can still be used in winter. However, the noise was not overwhelming and it did not last long. The breakfast was one of the best I have ever had at a Best Western.

Stayed: December 2013, traveled as a couple
Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded December 30, 2013

Thank you for the review. I am glad to hear that you found our location convenient, the rooms comfortable and the breakfast exceptional. I hope to see you again and I wish you a Happy New Year.

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Reviewed December 26, 2013

Overall, for the value, a very nice place to stay! We had breakfast, lunch and room service during our stay. (Thank you Christina) All the food was amazing. All the staff we encountered were very friendly! We went to the Bar for HH! Karaoke and line dancing one night was very fun Very nice. We also used the pool and Hot tub every day (sometimes twice a day). Would def refer this hotel!

  • Stayed: December 2013, traveled as a couple
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Thank Connie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded December 30, 2013

Thank you for taking the time to write a review. I am glad to hear that you enjoyed our restaurant and the entertainment we had in the Zia Lounge.

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Reviewed December 23, 2013

We were very pleased first to have a Restaurant connected to this Best Western so we did not have to do any more traveling in traffic. The restaurant was excellent. My husband needed Handicap Access for the room and we were very satisfied with the accessible bathroom; had every accomodation that it is suppose to have. My husband is an architect so he knows!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Phyllis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded December 25, 2013

Thank you for the review and kind words, I am glad to hear that the accessible accommodations were beneficial and we hope that you think of us for your accommodations when traveling to Albuquerque. Have a Merry Christmas and a Happy New Year.

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Additional Information about Best Western Plus Rio Grande Inn

Address: 1015 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly BEST WESTERN PLUS Rio Grande Inn)
Phone Number:
Location: United States > New Mexico > Albuquerque > West Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Albuquerque
#17 Romantic Hotel in Albuquerque
#19 Family Hotel in Albuquerque
Price Range: $108 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Rio Grande Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Full service hotel located in the Historic Old Town District with over 150 unique shops, restaurants, and art galleries nestled around the Albuquerque Plaza. The Inn is bordered by I-40 to the North, the Downtown District to the East, Route 66 to the South, and the Rio Grande River to the West. Swimming pool, hot tub, restaurant, cantina, business center, and free Wi-Fi. 100% non-smoking facility. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Albuquerque
Best Western Albuquerque
Albuquerque Best Western

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