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Best Western Airport Albuquerque InnSuites Hotel & Suites
Ranked #16 of 143 Hotels in Albuquerque
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 26, 2013

We arrived at this hotel around 2:00 PM with another couple and were told the rooms weren't ready yet, that they had a busy night. Okay, this happens so we came back at 4:00 PM only our room was ready. We moved our friends luggage into our room, but it was 5:30 before they could check in.

Obviously the hotel is not managed very well, they knowing that the hotel was full the night before and for what ever reason were unable to bring in the proper help needed to ready the hotel for the next night.

Just be aware of this if you arrive weary you have your patients tried.

  • Stayed: March 2013, traveled with friends
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Thank stuh101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this reviewResponded April 10, 2013

Thank you, for your recent trip advisor review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,036 - 1,042 of 1,232 reviews

Reviewed March 22, 2013 via mobile

Hallway leading to Jacuzzi suite smelled of mildew. Wall paper restoration in place. Old facility. Small bathroom. No designer soaps and shampoos. Bed sheets cold, at first impression was wet , later just cold. Overall feeling of dirty, itchy room. Tiny microwave and fridge. Furniture scratched and obviously repaired in places. Breakfast area small , dorm like setting. Not a relaxing, vacation or travel transition environment. Limited parking spaces. Urban, busy area. Questionable safe area. Many knocks on the door early am to vacate for cleaning to prepare for next un-suspecting prey. Would not stay there again.

  • Stayed: March 2013
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Thank I2cul8er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this reviewResponded March 25, 2013

Thank you, for your recent trip advisor review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

  • Stayed: March 2013, traveled on business
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Review collected in partnership with Best Western
1  Thank Kevin W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this reviewResponded March 25, 2013

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Reviewed March 17, 2013

We stayed here 3 nights during our week-long visit to Albuquerque/Santa Fe/Taos area, one night at the start and two at the end of the trip. The hotel is right by the airport and an excellent base from which to explore Albuquerque. The room was fine -- clean, comfortable, good tv and wifi. The first room had a huge bathroom -- the second was smaller and the sink area was in an alcove outside the bathroom (not as convenient). Parking was free and easy -- we could see the car from our window (could see it was safe). The free breakfast (and free coffee all day) were nice bonuses. We had a nesting dove in a pine-tree branch two feet from our window (nice!). And the staff was terrific -- very friendly and helpful. The price was excellent. There is restaurant 200 feet from the front door that is open 24/7 and we ate there twice. We don't spend time in our hotels -- we're there to see the sites -- so we don't need (or want to pay) for fancy pools, gyms and so on. Just want a pleasant place to sleep. This was all of that and we'd stay here again. If you want deluxe, you can pay double or triple for it. What we saved by staying here paid for a week's worth of museum visits and several expensive meals.

Room Tip: Try to get a room with the toilet/shower/sink all in one room.
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  • Stayed: March 2013, traveled as a couple
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1  Thank flowomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this reviewResponded March 25, 2013

Thank for your recent trip advisor review of the Best Western Airport Albuquerque InnSuites Hotel, I am very happy to hear you had a great stay and I am so proud of our hotel and my staff at our property.. Thanks for the positive comment. We look forward to seeing you next time you are in the area.. Please call Victoria direct for a free upgrade

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Reviewed March 15, 2013

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Frank R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this reviewResponded March 25, 2013

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Reviewed March 14, 2013

I was pleased with the convience of getting there.. I know that it has a small parking lot, and that have to park at the restaurant due to the limited parking.. Other than that the room was clean, and service, with the free popcorn, and nachoes in the lobby at certain hours were a nice afternoon treat...

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this reviewResponded March 25, 2013

Thank you for taking the time to provide us with your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Thank you for being a loyal Best Western customer

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Reviewed March 6, 2013

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Ronald L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this reviewResponded March 12, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Best Western Airport Albuquerque InnSuites Hotel & Suites

Address: 2400 Yale Boulevard SE, Albuquerque, NM 87106-4214
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Albuquerque
#14 Best Value Hotel in Albuquerque
#15 Romantic Hotel in Albuquerque
#15 Business Hotel in Albuquerque
#24 Family Hotel in Albuquerque
Price Range: $71 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Airport Albuquerque InnSuites Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites is located just a few blocks from the Albuquerque International Airport -- ABQ. Hotel guests looking for a great location will find themselves near Kirtland Air Force Base, Sandia National Labs and the University of New Mexico. Popular events near the hotel include the Albuquerque International Balloon Fiesta and Gathering of Nations Pow-Wow. Other popular attractions near the hotel include The Rio Grande Zoological Park, Albuquerque Aquarium, and Rio Grande Botanic Garden in Albuquerque. The Sandia Peak Ariel Tramway & Ski is just a short drive away. ... more   less 
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Also Known As:
Best Western Albuquerque
Albuquerque Best Western

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