Made my reservation online which provided an estimated total cost for the room for the number of days we were staying there. When I checked in I received a sheet from the hotel which had the identical estimated charges for the stay. At checkout there was an added charge each day for a safe in the room. My final bill was slipped under the room door with the extra charges. Had I not reviewed it carefully I would not have caught the extra charges. I went to the desk and was told the safe charge was automatically added and I did not have to pay it. I objected to the amount just tacked on the room rate without notice and the desk clerk pointed out a posted sign indicating there was a daily safe charge which could be contested at checkout. The sign was not in the direct line of sight of a guest checking in. There is no doubt in my mind the deception was intentional and it was a blatant attempt to cheat me.. The hotel could have informed me of the extra charge when I checked in and did not and actually provided me with a printed sheet with the estimated cost for the stay which did not include it. Don't stay here - the hotel management is not to be trusted.
- Official Description (provided by the hotel):
- Top rated hotel located near Journal Center in northeast Albuquerque, within close proximity to everything ABQ has to offer. Our upgraded one bedroom suites feature one king bed or two queen sized beds, a separate living area with sofabed, two televisions, microwave and mini refrigerator. Hot breakfast is included, as is WiFi and New York Times. Our upscale hotel features 168 smoke free rooms, business center, seasonal outdoor pool, and fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn Albuquerque