Our home in IL burned down on September 1st. We were in Albuquerque, NM looking for a new home. Our hotel - Staybridge Suites North - was our base of operations, which meant we absolutely positively needed excellent Internet service to coordinate a 30-property house search over a period of 4.5 days. Additionally, we needed Internet service in order to FaceTime with our Navy son in South Carolina and our four children back home in IL, plus other business activities we were working on.
This hotel had NO INTERNET SERVICE for the full duration of our stay. We were not told of this problem when we checked in, nor were we given the option to go to another hotel, rather than stay at a hotel without this essential business service.
Instead, to gain access to the Internet, we had to set up our iPhone as a WiFi hotspot for our computer and used a LOT OF OUR PERSONAL DATA on our Sprint data plan over a period of five days - very expensive.
When we asked for a credit for the lack of Internet promised by Staybridge in their confirmation receipt - during and at the end of our stay - we were denied, even though WIFI is specifically mentioned as a part of our rate plan (what we are paying for) - on the Staybridge confirmation we received.
Additionally, the lighting in our room was dim, and the color of CFC bulbs was bright white rather than the normal "warm" color of most interior bulbs. Because of this, the illumination was terrible to live in, as it made our skin appear to have a purplish-blue hue.
Another issue was the air quality of our room and that of the hotel. My wife who normally has a minimal allergy level, would wake up each morning with intense allergic reactions to the air… sore throat, runny eyes and nose, scratchy throat, and a severe cough. Once outside within an hour her symptoms would disappear.
The elevator was a joke. It was dreadfully slow, and even from the 3rd floor, one could walk down the stairs quicker than it took for the elevator to show up. This was not an instance of just once or twice, but all the time (the other guests had the same opinion of the elevator).
No shuttle service to the airport? No DVD player in our room? Come on Staybridge, we expected more than this from you.
I must say, that compared to the IL Staybridge our family of six lived in for 17 days after our house fire, this Staybridge sucked. We had hoped the quality we experienced at the IL location would have been duplicated at the Albuquerque North location. But alas, if IL was a 9.5… Albuquerque North was a -1.
- Official Description (provided by the hotel):
- Stay Comfortable at our Conveniently Located Hotel in Albuquerque Welcome to the Staybridge Suites Albuquerque North. Our upscale extended stay Albuquerque hotel is located just off I-25 and is eight miles North of I-40. Our North Albuquerque hotel is 15 miles from Albuquerque International Sunport Airport (ABQ). Leisure travelers enjoy our location which puts them close to major attractions including the Balloon Fiesta Park and Museum, the Santa Ana Star Center, and the Albuquerque Zoo which are all within 10 miles of our Albuquerque hotel. You'll also be close to area casinos and historic Old Town, which offers fun for the entire family. Corporate travelers in Albuquerque for an extended stay find our hotel is close to businesses, including Presbyterian Hospital, Honeywell, Intel and Northrup Grumman. Our hotel caters to business travelers with amenities including complimentary high-speed Internet access in every room, meeting space and a 24-hour Business Center. Lodging in our Albuquerque hotel lets guests enjoy the community feeling they'll experience with a 24-hour Fitness Center, outdoor putting green, indoor pool and outdoor courtyard. Other amenities include a convenience store, on-site laundry facilities and a complimentary shuttle that goes within a 5-mile radius of our hotel. For a great location and excellent amenities, choose our extended stay hotel in Albuquerque for your next vacation or business trip. ... more less
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- Also Known As:
- Staybridge Suites Albuquerque North Hotel Albuquerque