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“Great Service, Great Room, Great Stay” 4 of 5 bubbles
Review of Sandia Resort & Casino

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Sandia Resort & Casino
Ranked #44 of 144 Hotels in Albuquerque
Certificate of Excellence
Kailua-Kona, Hawaii
Level Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Service, Great Room, Great Stay”
4 of 5 bubbles Reviewed June 20, 2013

All the staff at Sandia from valet, shuttle, front desk, bell, housekeepers, restaurant and lounge were all excellent. Definitely shows they have pride in where they work. Rooms were extremely comfortable, well appointed and meticulously clean. The beds were to die for, comfortable, best sleep in two weeks. We had dinner one night in the main restaurant, and an event in the lounge one night, and the service was excellent. Second time we've held one there, and we'll be back. Keep up the good work, the happy staff shows that the management takes care of them.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DofSales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

Traveler rating
    229
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    44
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    31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Rio Rancho, New Mexico
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

This was our first stay at this casino/resort. I signed up for the Players' Club and received a discount for a one night stay. I had read some of the older reviews from people who complained about the room, the view, the condition of the room, etc. I have no idea where those people stayed, but it could not have possibly been at this wonderful resort. Our room was absolutely beautiful! It was on the third floor and it overlooked (yes a roof, but also) the golf course and the Sandia Mountains. Being that we don't care to spend our time staring out a window all day and night, it could have been a brick wall for that matter! The room was clean, beautiful, huge and perfect. The front desk staff were very helpful and professional. The valet staff was very professional and courteous. I can't say enough great things about this place. Phenominal! I would definitely stay here again and recommend it to everyone. Thank you, Sandia, for making our anniversary spectacular! We will definitely stay here again for special occasions away from home. (Note: Sandia Casino and Resort personnel were not aware that we were celebrating our anniversary and our stay was still fabulous!).

Room Tip: I don't think you can get a bad room here.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eyelovetotraveltwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirtland, New Mexico
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 13, 2013

this was our 2nd stay at Sandia at it was very nice just like the 1st time we stayed there..the kids loved the pool ! the room and bathroom was very spacious... clean and well kept. I used my players card for great rates

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, TX
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

Words are not enough to describe the excellence in service, cleanliness, and friendiliness that we experienced at Sandia Resort and Casino.

In fact, when I checked out, I jokingly asked the person helping me if manangement had threatened them with their lives if everything wasn't perfect for their guests.

Checking in was quick and we were met with smiles. They actually got us into our room early.
The Council Room Restaraunt had the best waitresses that we ever had. I didn't care that much for the food but I am extremely picky.
There is a little grill right off of the casino that ran $2 cheeseburger and $2 nacho specials. My husband and I had the cheeseburgers and they were really good for the price. My daughter had the nachos and she said they were good. When you'd rather spend your money gambling than eating, this was a real plus.
The gambling was good and they have a "no smoking section", as well. We didn't play bingo but it looked to always be full.
They have a wonderful spa with all kinds of services offered.
If you like a reasonable room and amenities with employees that take pride in their jobs, this is your place.

Room Tip: If you request a mountain view room you will, most likely, overlook the swimming pool and you can s...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank denandvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ringgold, Georgia
Level Contributor
302 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
4 of 5 bubbles Reviewed May 29, 2013

We did not stay in the resort so we cannot speak to the hotel. Casino was clean and seemed bigger than it was. Attractive looking spot with a view of nearby mountains. Free parking was ample. Smoking areas appeared well ventilated but for those wanting no smoking there is a room set aside for smoke free players. Saw lots of slots with a range of pricing. We were very pleased to find penny poker machines as well as nickel, quarter, etc. Since we play for fun it was nice to have that option. Also saw a number of penny slots as well as the higher dollar games so it seems there was a decent selection. Table games were $5 and up. There were not a lot of tables but enough to keep up with the interest on the night we visited. No alcoholic beverages are served on the casino floor so only soft drinks and water are complimentary. Drinks can be bought at the bar. Small area was set up for dancing. We did not try the food at any of the venues onsite. Rewards card provided 25 dollars of 'free' play and a coupon for a discounted hotel stay but only for new members.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SPN21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 28, 2013

We didn't stay at the hotel, so this review is only for our dinner at Bien Shur. Our boss took us to dinner at the restaurant for the business' 18th anniversary, and the hotel and restaurant are both beautiful, and very upscale. The food was reasonably good, although a little expensive. Unfortunately, the service was not very good. Our waiter (Sean) seemed distracted for most of the meal, and we had to ask twice for refills and a correction to our order. It was very busy that night, so maybe that was the reason for the delays, but for the price of the food we were hoping for better service. Maybe next time.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Samantha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blujan, Front Office Manager at Sandia Resort & Casino, responded to this review, June 3, 2013
Samantha D
Thank you for your recent feedback regarding Bien Shur restaurant. I apologize that dinner service did not flow well and we appreciate your candid feedback as it allows us the opportunity to identify areas to improve upon. Though it may have been very busy that evening, as you mention, the volume of business is no excuse for our not properly taking care of business, and we strive to deliver a quality experience through the food, the service and the ambiance. It is when all of these come together that we are able to build loyal guests and lasting relationships. I hope you will give us another chance in the future to regain your confidence in Bien Shur as I am confident that we typically do a better job than this.
Thank you again for your time and constructive input.

David Kohler
Director of Food & Beverage
Sandia Resort and Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

We had a room for Saturday night (25th). We decided to take our daughter swimming earlier in the day, take her home and enjoy the Casino later. First, the pool is so nice! Person that checks out the towels was very nice and helpful. Met some nice people and enjoyed the music playing. Better bring money for the food at the bar, expensive and not alot of food. :( Drinks are pricey and chincy on the liquor. Your better off getting a drink inside the bar in the casino then outdoors, service is SLOW.
Our room had a balcony looking over the pool and golf course. Rooms are updated, roomy and have very comfortable beds! The casino was so packed, even at 2 in the morning, hard to get a good machine to play. In the furture we will try to get a non-holiday weekend, but still had a great time!
Oh, I left my pillow in the room, called and a Housekeeping Supervisor (Susan) called me back and had it. She was so nice! Thanks!!! :)
We will definately be back.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Poodml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandia Resort & Casino

Property: Sandia Resort & Casino
Address: 30 Rainbow Rd NE, Albuquerque, NM 87113-2156
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Albuquerque
#4 Luxury Hotel in Albuquerque
#6 Spa Hotel in Albuquerque
#20 Romantic Hotel in Albuquerque
#33 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandia Resort & Casino 4*
Number of rooms: 228
Official Description (provided by the hotel):
Overlooking the majestic Sandia Mountains, Sandia Resort & Casino welcomes guests to a unique Southwestern setting with outstanding service and modern comforts. Your experience begins in our enchanting guest rooms and suites, each showcasing breathtaking mountain or skyline views along with lavish bathrooms, flat-screen televisions and complimentary high-speed wired and wireless Internet access. You'll also discover the thoughtful services and amenities that have made us a stand-out destination among Albuquerque hotels, including our sparkling outdoor pool and cabanas, live entertainment, and tranquil spa. From fine dining to snacks on the go, our restaurants and lounges always deliver a memorable meal, even to your guest room, with our convenient room service offerings. ... more   less 
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Also Known As:
Sandia Casino And Resort
Sandia Hotel Albuquerque

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