I usually do not write bad reviews because I travel so much and know that you aren't always going to have the best experience. Having said that, I have never been so irritated with a hotel. I had my grandmother and father staying here because they were working on our house. We requested a handicap accessible room, which we received, but were disappointed because "handicap accessible" only meant a bar to hold onto in the shower. OK, I was over it--no big deal. Next, I check my account after checkout and notice that the $20 (I later found out was $20/night/room) that was supposed to come out of my account for "incidentals" had turned to $337! What the...? When I called to talk to a manager, I was told that they didn't notice my card was charged from a 3rd party already (I went through Hotwire). This struck me as odd b/c I had a discussion with the front desk lady about it. When I explained that I have things to pay for, that I am glad nothing big was going to go through my account and need that money back in my account, the manager got quite rigid and told me that it was not their fault if I had insufficient funds. Oh. I guess it's my fault that someone on your end messed up and deducted over 4x the amount of what the incidentals were supposed to be. Not only were they not owning up to their mistake, but now I am to blame because I went through a 3rd party. Great. If this wasn't enough, the location is horrendous and if you are on a lower floor your view will be an industrial building.
My suggestions? If you have to stay, stay only 1 night and use cash. I run tournaments out here and use a lot of hotels here in ABQ...I can now scratch this hotel off my list.
- Official Description (provided by the hotel):
- Welcome to Albuquerque's newest full service hotel, Holiday Inn Hotel & Suites, conveniently located at I-25 and Jefferson Street NE-Exit 229. We have been expecting you! Holiday Inn Hotel & Suites Albuquerque is located North of downtown, 8 miles from the Airport-Albuquerque International Sunport, 2 miles from Balloon Fiesta Park, 8 miles from Sandia Peak Aerial Tramway, 5 minutes from the University of New Mexicoand less than 10 minutes from Kirtland AFB. Each of our 122 beautiful and inviting Guest Rooms (including 26 SUITES) have been designed to make your stay comfortable and productive whether you are with us on business or pleasure--each offering complimentary wireless high-speed internet. During your stay at Holiday Inn Hotel & Suites Albuquerque, you can relax! Enjoy yourself! Take time to slide down our two-story waterslide making a splash into our indoor pool, Slide hours of operation are: Friday 5pm-10pm, Saturday 9am -Noon & 2pm-10pm, Sunday 9am-noon. Closed Monday through Thursday. Guests will receive 2 complimentary wrist bands per room. Welcome to our home, Holiday Inn Hotel & Suites Albuquerque! Enjoy your stay in our land of enchantment. Come back when you can stay longer. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Albuquerque North i-25
- Holiday Inn Albuquerque
- Albuquerque Holiday Inn