I would not stay here again and would not recommend this hotel. Both days we had only 2 small hand towels in the bathroom. No wash cloths, no towels. The first day, my husband asked the maid down the hall for towels. The second day, no maid in site so we called the front desk at 7:30 a.m. She assured me some would be up shortly. At 8 , I called back to the front desk and she said "ooooo, okay, I'll call them again." At 8:45, my husband called back down to the front desk and she told him that "they were having issues in the laundry room and no towels would be available until 10 a.m." At 9:30 a.m., they brought 3 slightly damp towels to us as we were walking out of the room. I asked to speak to a manager before leaving the hotel and the front desk told me there would not ba manager on duty until the next day. I called Holiday Inn Customer Service and she apologized and assured me that a manager would call me on my cell phone with a few hours. 3 days later and I'm still waiting on a phone call. Don't waste your money at this hotel. Or any Holiday Inn for that matter.... It's obvious they could care less about providing good customer service.
- Official Description (provided by the hotel):
- Welcome to Albuquerque's newest full service hotel, Holiday Inn Hotel & Suites, conveniently located at I-25 and Jefferson Street NE-Exit 229. We have been expecting you! Holiday Inn Hotel & Suites Albuquerque is located North of downtown, 8 miles from the Airport-Albuquerque International Sunport, 2 miles from Balloon Fiesta Park, 8 miles from Sandia Peak Aerial Tramway, 5 minutes from the University of New Mexicoand less than 10 minutes from Kirtland AFB. Each of our 122 beautiful and inviting Guest Rooms (including 26 SUITES) have been designed to make your stay comfortable and productive whether you are with us on business or pleasure--each offering complimentary wireless high-speed internet. During your stay at Holiday Inn Hotel & Suites Albuquerque, you can relax! Enjoy yourself! Take time to slide down our two-story waterslide making a splash into our indoor pool, Slide hours of operation are: Friday 5pm-10pm, Saturday 9am -Noon & 2pm-10pm, Sunday 9am-noon. Closed Monday through Thursday. Guests will receive 2 complimentary wrist bands per room. Welcome to our home, Holiday Inn Hotel & Suites Albuquerque! Enjoy your stay in our land of enchantment. Come back when you can stay longer. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Albuquerque North i-25
- Holiday Inn Albuquerque
- Albuquerque Holiday Inn