We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't waste your money”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Hotel & Suites Albuquerque North I-25
Ranked #84 of 144 Hotels in Albuquerque
Reviewed June 29, 2011

I would not stay here again and would not recommend this hotel. Both days we had only 2 small hand towels in the bathroom. No wash cloths, no towels. The first day, my husband asked the maid down the hall for towels. The second day, no maid in site so we called the front desk at 7:30 a.m. She assured me some would be up shortly. At 8 , I called back to the front desk and she said "ooooo, okay, I'll call them again." At 8:45, my husband called back down to the front desk and she told him that "they were having issues in the laundry room and no towels would be available until 10 a.m." At 9:30 a.m., they brought 3 slightly damp towels to us as we were walking out of the room. I asked to speak to a manager before leaving the hotel and the front desk told me there would not ba manager on duty until the next day. I called Holiday Inn Customer Service and she apologized and assured me that a manager would call me on my cell phone with a few hours. 3 days later and I'm still waiting on a phone call. Don't waste your money at this hotel. Or any Holiday Inn for that matter.... It's obvious they could care less about providing good customer service.

  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank sweetmommy1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (112)
There are newer reviews for Holiday Inn Hotel & Suites Albuquerque North I-25
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

81 - 87 of 112 reviews

Reviewed June 13, 2011

Stayed in a double queen room with friend/colleague for four nights. Room was of ample size and beds were quite comfy. Bathroom was standard but nice. Didn't eat in hotel restaurant but we did order room service. The food was very good. The lobby has a bar with comfortable seating areas. While we were there the AC in the lobby and bar area wasn't working and made the small bar area uncomfortable to hang in but when it's repair this will be a nice space. The pool has a slide from the second floor that I wish I had used, because of this I believe this hotel attracts alot of families with kids. I don't care for kids running through the lobby and the halls, but it wasn't out of hand and I could see the draw for families. It is difficult to get into the hotel parking lot and enterance if you aren't observent. You must enter from Jefferson St and not the Frontage Rd. We walked from the hotel over the highway to restaurants and bars in two shopping centers on the west side of I-25 and it was easy and a nice walk.

  • Stayed: June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Aaron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2011

Nice hotel, but be careful about the movies. We turned a movie channel for about 1 min and turned it off but got billed $17.00. The clerk had the nerve to tell us it was "competitive pricing!!!:

It took over 6 months and many calls to to get the charged refunded.

  • Stayed: August 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank roncevaux-at-live
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2011

On our drive from Phoenix to Northern Colorado, we decided to stay in Albuquerque to split up our trip. We first checked the Drury Inn & Suites first, since my wife had had good experiences with the Drury brand before, but when we got there they said they were full and didn't have any open rooms. So, we decided to check the Holiday Inn Hotel & Suites right across the I-25. This is where the biggest down-side we experienced happened, trying to get to the hotel from the direction we were going, we ended up needing to do a u-turn at the next light in order to get in to the awkward entrance to this hotel. Once we got to the front doors, our hopes improved. Right away it appeared as though this hotel had recently updated (which the front desk staff confirmed it had been updated within the last 4 years), it had a welcoming lobby for a medium-low level hotel/motel. The staff person at the front desk was very nice and welcoming and was kind to give us the lowest rate since we were checking in late that evening.

Our room was just what we needed. Two comfortable beds, and a crib was provided per request (which was just like we have used at other similar hotel/motels). Once I figured out that the control for the air/heat was on the wall, that made for a convenient way of controlling the temperature in the room in a much more accurate way. The room looked, just like the rest of the hotel, like it had recently been updated. The restroom was fairly nice, although the tub itself had some visible wear already, it was good enough for our needs. We also appreciated having the mini-fridge and even the microwave (although we didn't use this on this trip). It had a flat panel TV, which is expected in rooms these days, a desk with chair, a comfortable chair with ottoman, a closet, and all the other typical things you would expect in a hotel room.

It is not the fanciest hotel by any stretch, but worked just fine. We didn't explore the pool, but saw that they had an indoor one. We also didn't try the restaurant or bar. We were bummed that no breakfast was included, I almost expect a continental breakfast at minimum these days but no such luck here. Overall, we felt like the hotel met our needs and we would definitely stay here again if we come back through another time.

  • Stayed: May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank n8patrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2011

This place is nasty. Apparently, the thing to do if you're staying here is rent one room and then invite 40-50 of your closest friends and all pile into the postage-stamp sized pool. There is a water slide which is the main attraction, I guess. My 5 year old was so skeeved out he wouldn't go near the pool. Posted sign on the wall said that the maximum load for the pool was 19 people. When I counted, there were 32 people practically elbow to elbow. The hot tub had a maximum capacity of 5 people...there were only 16 in that one. Service was horrible...front desk staff was rude. Housekeeping staff and the waiter in the tiny restaurant were the ONLY reddeming thing about this dump.

  • Stayed: March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SantaFeMom11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2011

Outside key swipe didn't work, couldn't get in the back entry door. Maids began slamming doors up the hall at 8:00. What was really disturbing was the pool. I am not a clean freak, but I saw things and particles floating in the pool. Also, there were black hairs about every 2 feet in the pool. Disgusting, felt dirty just being in the water.

  • Stayed: March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank h5525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2011

I agree with the majority of recent reviews for this property. The rooms are in need of some repair & I-25 does produce noise. We left our fan on all night which seemed to drown out the sound of the traffic & we slept quite well. To be fair, the rooms are comfortable & were comparable to most hotel chains.
Ah ...but the staff! They are the main reason we will stay at this property in the future. They were helpful, courteous, friendly ...they deserve the highest praise. They seemed to take a genuine interest in their guests and pride in their jobs.
This property was less expensive than other hotels in their area, (which was the main reason I chose to book a room). Unless we are staying at a resort, we avoid high room rates. With the savings, we ate at the on-site restaurant and had a very well prepared hot breakfast each morning. We still came out ahead as far as value and did not have to deal with the hassle of a complimentary breakfast!
We made use of the small on-site bar twice. The bartender was just as attentive and friendly as the rest of the staff. Bar snacks were plentiful, the bar was very organized & clean, and the patrons were relaxed and friendly. The staff's manner must be contagious!
Our room was very clean. I left a tip upon departure ...something I rarely do unless housekeeping does an outstanding job.
Hope this review changes your mind about staying at this property. The staff helped to make our stay extremely pleasant!

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank farmbabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Albuquerque hotels
0.3 mi away
TownePlace Suites Albuquerque North
0.4 mi away
Residence Inn Albuquerque North
Residence Inn Albuquerque North
#66 of 144 in Albuquerque
174 reviews
2.2 mi away
Courtyard Albuquerque
Courtyard Albuquerque
#56 of 144 in Albuquerque
239 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hampton Inn & Suites Albuquerque North/I-25
1.4 mi away
Hilton Garden Inn Albuquerque / Journal Center
1.4 mi away
Homewood Suites by Hilton Albuquerque - Journal Center
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Hotel & Suites Albuquerque North I-25? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Hotel & Suites Albuquerque North I-25

Address: 5050 Jefferson Street Ne, Albuquerque, NM 87109-2309
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #84 of 144 Hotels in Albuquerque
Price Range: $98 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Albuquerque North I-25 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Albuquerque's newest full service hotel, Holiday Inn Hotel & Suites, conveniently located at I-25 and Jefferson Street NE-Exit 229. We have been expecting you! Holiday Inn Hotel & Suites Albuquerque is located North of downtown, 8 miles from the Airport-Albuquerque International Sunport, 2 miles from Balloon Fiesta Park, 8 miles from Sandia Peak Aerial Tramway, 5 minutes from the University of New Mexicoand less than 10 minutes from Kirtland AFB. Each of our 122 beautiful and inviting Guest Rooms (including 26 SUITES) have been designed to make your stay comfortable and productive whether you are with us on business or pleasure--each offering complimentary wireless high-speed internet. During your stay at Holiday Inn Hotel & Suites Albuquerque, you can relax! Enjoy yourself! Take time to slide down our two-story waterslide making a splash into our indoor pool, Slide hours of operation are: Friday 5pm-10pm, Saturday 9am -Noon & 2pm-10pm, Sunday 9am-noon. Closed Monday through Thursday. Guests will receive 2 complimentary wrist bands per room. Welcome to our home, Holiday Inn Hotel & Suites Albuquerque! Enjoy your stay in our land of enchantment. Come back when you can stay longer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, IHG, Travelocity, Orbitz, Cancelon, TripOnline SA, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Holiday Inn Hotel & Suites Albuquerque North I-25 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Hotel And Suites Albuquerque North i-25
Holiday Inn Albuquerque
Albuquerque Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing