So I booked my reservation via holidayinn.com - using my priority club profile. Confirmation received. All is good - so I thought.
Check in and the couldn't find my reservation. Gave them my confirmation number - amazingly the reservation was found but cancelled. The credit card on my profile was an old CC so it was declined. the reservation was confirmed but cancel an NO NOTIFICATION!!!! WTW!
Checked in and go to my room. First appearance of the hotel is nice on the outside but not on the inside - it's a bit dated (see hallway pic). When I got to my room - I do as I normally do and pull back the sheets. To my surprise I have a little present in my bed (see bed surprise) - nothing like find human hair in your bed in a hotel.
The night manager came up to talk to me (which I appreciated). And I showed him my surprise. He offered to fix the issue by having housekeeping change the bed which was greatly appreciated. He offered to discount the room and give me a discount for the next stay. Problem is I don't come through and if I were I probably would not stay at this hotel - discount or not.
Just be advise when booking the hotel.
- Official Description (provided by the hotel):
- Take the Virtual Tour. The new addition to Albuquerque is the contemporary, stylish and comfortable Holiday Inn Select , conveniently located near Albuquerque International Airport, off I-25 at Exit 221, and the University of New Mexico. This elegant property is close to Albuquerque International Sunport, Kirtland AFB, and Sandia National Labs. We offer 121 spacious guest rooms with spectacular views including 540sf suites with whirlpool tubs. We are a non-smoking facility and offer FREE High-Speed Internet. Our amenities include a state-of-the-art fitness center, indoor pool, 24-hour business center, and large banquet/meeting space.Look Again at the all new Holiday Inn Select Hotel Albuquerque where we offer plush pillow top mattresses and premium bedding, a refreshing shower experience & Garden Botanika shower products, & Wolfgang Puck's Coffee. Relax and enjoy an appetizing meal or your favorite drink at the Sunport Bar & Grille. Earn points and miles with Priority Club Rewards.Businesses: Kirtland AFB, Sandia National Labs, EclipseHospitals: UNM Hospital, Lovelace Sandia Health Systems, Presbyterian Hospital, VA Hospital Universities: University of New Mexico (UNM), CNM Local Attractions: Albuquerque Convention Center, Sandia Peak/Tramway, Historic Old Town, Casinos, Balloon Fiesta, Journal Pavilion. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, IHG, Hotels.com, Hotwire, Booking.com, Priceline, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Hotel And Suites Albuquerque Airport - Univ Area
- Holiday Inn Albuquerque
- Albuquerque Holiday Inn