Not a nice place to stay unless it gets a full remodel.
First impressions: Room was dark and very worn. Air conditioning was loud and not very strong. Old TVs. Then it got worse. The swimming pool was dirty; the jacuzzi even dirtier. Then when attempting to shower or bathe children back in the room the only option was scalding hot water. The front desk staff came to verify it, and then had no solution.
We had already unpacked suitcases, it was late and kids needed to go to bed for an early morning flight, and our only option was to pack up and move upstairs or use the public showers between the pool and workout room. Those showers were not nice either, but at least the water temperature could be controlled.
Afterwards emailed the manager and the company's customer service and no replies.
The front desk staff were very friendly at check-in, and remained so throughout our stay. They did not seem particularly knowledgeable of places to eat New Mexican food in town though.
Check out one of the neighboring hotels.
- Official Description (provided by the hotel):
- Take the Virtual Tour. The new addition to Albuquerque is the contemporary, stylish and comfortable Holiday Inn Select , conveniently located near Albuquerque International Airport, off I-25 at Exit 221, and the University of New Mexico. This elegant property is close to Albuquerque International Sunport, Kirtland AFB, and Sandia National Labs. We offer 121 spacious guest rooms with spectacular views including 540sf suites with whirlpool tubs. We are a non-smoking facility and offer FREE High-Speed Internet. Our amenities include a state-of-the-art fitness center, indoor pool, 24-hour business center, and large banquet/meeting space.Look Again at the all new Holiday Inn Select Hotel Albuquerque where we offer plush pillow top mattresses and premium bedding, a refreshing shower experience & Garden Botanika shower products, & Wolfgang Puck's Coffee. Relax and enjoy an appetizing meal or your favorite drink at the Sunport Bar & Grille. Earn points and miles with Priority Club Rewards.Businesses: Kirtland AFB, Sandia National Labs, EclipseHospitals: UNM Hospital, Lovelace Sandia Health Systems, Presbyterian Hospital, VA Hospital Universities: University of New Mexico (UNM), CNM Local Attractions: Albuquerque Convention Center, Sandia Peak/Tramway, Historic Old Town, Casinos, Balloon Fiesta, Journal Pavilion. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Albuquerque Airport - Univ Area
- Holiday Inn Albuquerque
- Albuquerque Holiday Inn