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Embassy Suites by Hilton Albuquerque - Hotel & Spa
Ranked #24 of 144 Hotels in Albuquerque
GreenLeadersSilver level
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good”
4 of 5 bubbles Reviewed May 28, 2014

Stayed for a couple of nights in February. Normally stay at the Marriott when in town but tried here for a change.
Good decision. The staff are friendly and helpful you are near to downtown. Rooms are spacious and clean. Free breakfast and nightly managers drinks....what's not to like.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spoc47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review, May 31, 2014
Thank you for your response. Each of our rooms is a spacios two room suite, regardless if you want a single king or two full sized beds, all guest receive a well appointed suite. Accompanied with free cooked to order breakfast and unlimited drinks (unless you become intoxicated), the Embassy Suites Albuquerque is perfect for families and business travelers alike.

Sincerely,

Ronny Mann
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (196)
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English first
Powell, Ohio
Level Contributor
175 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

I cannot say enough about this hotel. everything you could want in a hotel for ubsiness or leisure. Large suites, well appointed. Fetching lobby an common area. Great breakfast included. Perfect location for anywhere you need to go in the area. Staff is very friendly, and service reminiscent of luxury hotels. I would stay here again for sure.

Room Tip: ASk for corner suite, if available.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review, May 30, 2014
Thank you for writing. All Embassy Suites boast spacious rooms and that oustanding cooked to order breakfast you mentioned, but the staff is what makes a hotel extra special. I like to believe that our staff is one of our strongest attriubutes (next to those free drinks and breakfast of course!)

Sincerely,

Ronny Mann
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 27, 2014 via mobile

I travel quite a bit for business and was exhausted from long day flying. First night at this hotel and already the restaurant food scrumptious and authentic; room service quick (within fifteen minutes); courteous staff; they bring you free candy bar and water to your room when you check in as a welcome; room quiet, clean and spacious. I even called since I forgot toothpaste and guest services called to ask if I had received. Toiletries in bathroom Crabtree and Evelyn; great water pressure and water as steamy hot as you want. Unfortunately this focus on customer service and details not the norm at other hotels, kudos to this hotels staff.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drmisty12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review, May 30, 2014
Thank you for your compliments. An engaging and hospitable staff that genuinely cares for our guests is a goal our management team has been working toward constantly. Reading responses such as yours, motivate all of us to keep working hard to satisfy all of our guests. Room service within 15 minutes is astonishing, I even confess myself impressed.

Thank you for sharing your experience!

Ronny Mann
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yardley, Pennsylvania
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 bubbles Reviewed May 21, 2014 via mobile

This is a beautiful property and the location was central to everything we wanted to see in Albuquerque. The included breakfast was as good as any I have experienced at other Embassy properties and the room was very clean and furnished nicely. Paid with diamond points and had requested high floor and away from elevator and was "upgraded" to a suite on arrival. The suite was very nice but it was the handicapped accessible one , so the shower was a roll in with handicap accoutrements and the room was on the 2nd floor right across from the elevator.I somehow was left with the feeling that the hotel was at high capacity and had filled all the corner king rooms I had reserved so it wasn't such a favor putting us in a handicapped suite. At least I should have been told all this at check-in. The room was actually very quiet despite the location and we slept well. We had a late afternoon plane and thought it would be a great end of the vacation to have my wife book a message for the AM at the in house Botanica Spa and they were very nice to try to arrange it for her the next morning. Unfortunately the front desk manager foiled my good intentions by offering to extend check out time all of 30 minutes to 12:30 instead of noon. As my wife did not feel comfortable being rushed to leave almost immediately after her spa experience we had to cancel the 10 AM massage session. I understand that late checkout for diamond reservations is subject to availability, I thought this was a rather foolish decision by the front desk in view of the fact that it was requested in order to spend money in the hotel and I only needed until1 PM to make us comfortable. So the property rates only 3 stars from me, as a poor business decision somewhat soured what should and could have been a 5 star stay.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank spiegs882016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review, May 30, 2014
Thank you for writing. I understand that a later check out would have been the best situation for your spa appointment, however, there are circumstances that limit the availability of late check outs. The hotel is required to have rooms available for early check ins, and throughout the last month have been faced with very large check out and check in days that require limititations on late check out requests, regardless of who them come from.

Also, hotel staff will never ask a guest to leave a room because you are running behind 30 minutes or so.

I apologize that we could not honor the best check out time for you. Please feel free to contact me at ronald.mann@jqh.com or 5053535349 if you would like to discuss more.

Sincerely,

Ronny Mann
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobbs, New Mexico, United States
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 21, 2014

We love this hotel! We always stay here when visiting Albuquerque!! Always clean with great service & great location! Our family loves the hot breakfast. Highly recommend this hotel for any type of trip to Albuquerque!!!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tammi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review, May 30, 2014
Thank you for writing. Our cooked to order breakfast is served Mon-Fri 6a-9a, weekends and holidays 7a-1030a and is our most popular hotel amenites. The omelet cooks are truly outstanding. I am happy you also found the hotel to be clean.

Sincerely,

Ronny Mann
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 bubbles Reviewed May 21, 2014

Had a wonderful time at the Embassy Suites. Our family stayed here for my niece's college graduation. The location was great and it was the perfect place for our family to come together and visit while we were in town. The evening reception was the best time. The bar tenders were very friendly and you never had to wait long for a drink. The hotel is beautiful and I would recommend this location for anyone staying in Albuquerque.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review, May 30, 2014
Thank you for sharing your comments. The evening reception, offerring unlimited (as long as you are not intoxicated) beer, cocktails and wine, is among the most popular hotel amenities. I am very happy to hear you found our location right off I-25 to be convenient for the graduation ceremony. Congratulations to your neice!

Sincerely,

Ronny Mann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Maine, United States
1 review
4 of 5 bubbles Reviewed May 19, 2014

Clean, helpful, friendly. Seems like everyone went out of their way to help. Lost a room key and the employee who helped never questioned who I was. He just proceeded to let me in. The hotel is not downtown, but still only a few minutes by car or taxi to city including Old Town historic district.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Frederic H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review, May 20, 2014
Thank you for sharing your experience. Though alarming about the room key situation, I am confident the GSR recognized who you were, as verifying identity with a couple questions or photo ID is standard operating procedure. Nonetheless, I will take this opportunity to review the expectations with the entire front desk staff.

Sincerely,

Ronny Mann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Albuquerque - Hotel & Spa

Property: Embassy Suites by Hilton Albuquerque - Hotel & Spa
Address: 1000 Woodward Place NE, Albuquerque, NM 87102
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Albuquerque
#6 Green Hotel in Albuquerque
#23 Family Hotel in Albuquerque
#24 Romantic Hotel in Albuquerque
#24 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Albuquerque - Hotel & Spa 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Embassy Suites Albuquerque
Albuquerque Embassy Suites

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