The Albuquerque Balloon Fiesta is very popular and draws a large number of tourists such as ourselves to the area. This is why we booked our room back in January 2013 for our stay this past week (October 4-8 2013).
We booked our room for $99.00/night. That is the rate offered to us by their web site (I have the original booking email confirmation).
Three weeks before we were to depart from Alaska on a trip planned well in advance, I received another email confirmation from Homewood Suites with a new rate of $179.00/night.
I called to clear up the mix-up and was immediately connected with the manager. He stated that there were about 10 people who were given an incorrect rate, but all of us were going to have to pay the much higher rate.
He was able to give us the $99 rate for our last night (as the fiesta was finishing), but we would have to pay the higher rate on the other nights.
He stated that he would be happy to cancel my reservation if I thought I could find another room in Albuquerque during the fiesta at this point.
They had us. He was correct.
So, we could cancel our vacation plans entirely, or pay up.
We won't be back.
I've never before encountered this in the travel industry. When someone gets a good deal (be it hotel rooms or airline tickets), whether or not the price was a mistake, it's always honored.
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- Also Known As:
- Homewood Suites By Hilton Albuquerque - Journal Hotel Albuquerque
- Homewood Suites Albuquerque
- Homewood Albuquerque
- Hilton Albuquerque
- Homewood Suites Journal Center
- Albuquerque Homewood Suites
- Albuquerque Hilton