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“Okay but not as nice as some other Homewood Suites”

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Homewood Suites by Hilton Albuquerque - Journal Center
Ranked #52 of 144 Hotels in Albuquerque
Pittsburgh, PA
Level 6 Contributor
139 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Okay but not as nice as some other Homewood Suites”
Reviewed July 23, 2013

Stayed here for a business trip. Received a call from the hotel about an hour before check in notifiying me that the elevator wasn't working and that it would be ok to cancel my reservation. I appreciated the hotel letting me know this information, but it would have been helpful to know a bit earlier since at that point it would have been difficult to get a reservation elsewhere (found out later that the elevator had been down for several days). The hotel is very nice, but not as nice as other Homewood Suites where I have stayed in the past. Positives: the suite was small, but nice and clean, and there was a separate makeup area outside of the bathroom, which would be nice if traveling with someone else. Full kicthen with a complimentary bag of popcorn and nice view of the mountains (odd side of hallway). Breakfast was decent with many selections and some healthy choices such as cut fruit and yogurt. The desk staff members were very friendly and we were able to get late check out, which we greatly appreciated. The hotel is located very close to Route 25, and gettig to and from the airport or Old Town area is only about a 10-15 minute ride. Negatives: the fitness center is very small, with only one treadmill and one eliptical. There is also a pool and hot tub that I didn't use. Dinner was provided, but we didn't eat it either night as it didn't look very appealing. Other Homewood Suites have offered wine/beer on weekdays in the evening, but that was not offered here. Overall this was a nice place to stay, but not exceptional.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilson60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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366 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 22, 2013

This was our second stay at this property, and we'll come back again. Great staff, comfortable rooms and very clean. Located near shopping and Balloon Park. Breakfasts had good variety and the hot foods were always served at the right temperature. Because of a bad storm, the power went off and elevator didn't work but the staff was very accommodating. This is one of our favorite properties.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pecatonica, IL
Level 5 Contributor
90 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 20, 2013

This hotel was not laid out as nice as some Homewood Suites but was still pretty nice. The breakfast was probably one of the best I have had at a Homewood. Staff was extremely helpful at breakfast. The hotel is close to highway 25 and easy to get to.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PamelaSueB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Georgia
Level 6 Contributor
157 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
Reviewed July 20, 2013 via mobile

Stayed here four nights in July when house hunting in the area. Decent location - somewhat center of Albuquerque but nothing of note nearby food wise within walking distance unless you like Cracker Barrell or Dennys. Room was fine with no issues.

Biggest thing about this hotel of note is this is the perfect hotel for the person trying to save money because not only does it have a decent enough small kitchen in the room for prepping meals, but also they feed you dinner each night (M-Th only) and free breakfast each morning. The dinner is called a small meal, but in reality it's plenty for anyone. So if you're doing a longer stay or having to live out of a hotel room for a while this place will save you money on meals as you get 2/3 of them done. There's also laundry on each floor (pay for it).

Overall no issues with service or anything. Good hotel overall.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank olozbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levelland, Texas
Level 6 Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 20, 2013 via mobile

Very nice stay, this ranks at the top of all of my hotels. The rate was very good and the breakfast was very nice. The staff works hard and you can tell they cared. We will stay here again. The breakfast potato cassarole was excellent

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dannaz47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
127 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed July 6, 2013 via mobile

This is unlike any homewood we have ever stayed at. There is no separation between the bedroom. It is a totally open space.
And it is totally dated, poor mattress, I am not a fan.
I really feel it should not be under the homewood name.

Stayed July 2013, traveled with family
Helpful?
1 Thank JulietteND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review, July 9, 2013
Dear TripAdvisor Member,

I read your review and would like to offer my apology for not meeting your expectations. We take guest comments very seriously and your review will be discussed in our next staff meeting.

I believe you stayed in a studio suite for several nights. Our suites feature a fully-stocked kitchen, free Wi-Fi powered by AT&T Stay Connected, 37” LCD TV w/HD channels, sofa sleeper, and ample closet space. During our routine courtesy call it appeared that your stay was satisfactory. I’m sorry that you felt our beds were poor. Guests who sleep on our Serta Suite Dreams mattress have been very satisfied and feel invigorated.

Thanks for your continued loyalty to the Homewood brand. If you have a moment, please call me at (505)998-4663 x400.

Kind Regards,

Gabriel Ruiz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Alamos, New Mexico
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 1, 2013

We had a two night stay while training in ABQ. The room was perfect for our needs. The room and the bathroom were clean and comfortable, with a well equipped kitchenette. The breakfast was good with a fairly large selection. As I had to print out revisions for a business document, I appreciated the business center available to guests. Additionally, the staff was friendly and helpful.

I would gladly stay in another Homewood Suites again.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GregPauline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Albuquerque - Journal Center

Property: Homewood Suites by Hilton Albuquerque - Journal Center
Address: 5400 San Antonio Dr NE, Albuquerque, NM 87109-4150
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Albuquerque
#28 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Albuquerque - Journal Center 3*
Number of rooms: 63
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Also Known As:
Homewood Suites By Hilton Albuquerque - Journal Hotel Albuquerque
Homewood Suites Albuquerque
Homewood Albuquerque
Hilton Albuquerque
Homewood Suites Journal Center
Albuquerque Hilton
Albuquerque Homewood Suites

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