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“Regular Rider is Disappointed”

New Mexico Rail Runner
Certificate of Excellence
Albuquerque, New Mexico
Level Contributor
26 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Regular Rider is Disappointed”
Reviewed August 6, 2014

The ride can be fun, relaxing and save you money.

But if you depend upon it to get to work or back, you would come to know that their on time record is terrible. They rarely seem to know how long a delay will be. Forget about them giving you timely update for delays. I have arrived 10 minutes prior to the scheduled departure only to be notified after the train is 15 minutes late, that it will be 25 minutes late. Well add on 10 minutes and you have a train full of people who are getting sick of this poor customer service.

They know the train is late, they know where the train is and when it will arrive. Why can't they communicate with their customers?
Lasted delay - each day RR has guys with flags at every Santa Fe crossing and the train creeping along adding 10 - 20 minutes each way. How long? Nobody seems to know.

Come - you guys can do much better.

Visited August 2014
2 Thank ABQ-DAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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515 reviews from our community

Visitor rating
Date | Rating
  • English first
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English first
Albuquerque, NM
Level Contributor
38 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
“The other way to get to Santa Fe, the low stress way.”
Reviewed August 6, 2014

I've never been on a train, and we knew the Rail Ruuner goes to Santa Fe everyday and wanting a weekend getaway, we took the train and stayed at Buffalo Thunder. Great ride, neat views and a carefree trip. Oh and it's cheap, but don't tell anyone, or everyone will want to go....

Visited June 2014
1 Thank OneShoe50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
108 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
“A Convenient way for a day trip to Sante Fe”
Reviewed August 5, 2014

This is the only way to travel to Santa Fe for the day. We purchased a day pass online or you can buy a ticket on board. It was just a few blocks to the plaza for shopping and lots of restaurants close to the station. Sure beats driving! We look forward to the next trip on the Rail Runner. Such a relaxing ride.

Visited August 2014
1 Thank mss09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lithia Springs, Georgia
Level Contributor
73 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
“Best Way to Santa Fe”
Reviewed August 3, 2014

I decided to visit Albuquerque and the hotel told me about the Rail Runner. Instead of renting a car and driving to Santa Fe I took Rail Runner. Best decision ever! I was very impressed with the train and how convenient it was to get to Santa Fe. I purchased an all day pass for $9 for the round trip. When I arrived in Santa Fe I walked to the Georgia Okeefe museum. That's how close the train station is in Santa Fe. Then I walked to the Plaza and finally walked back to the train station. All attractions in Santa Fe are within walking distance of the Rail Runner. If you don't want to walk 2-3 blocks then by all means take the shuttle, (but the exercise will do you good). I'm so glad the state of New Mexico saw a great opportunity to take extra vehicles off the freeway and put in the commuter train. I plan on taking the Rail Runner again next time I'm in Albuquerque.

Visited June 2014
3 Thank jim30122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
49 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Great way to go to Santa Fe”
Reviewed August 1, 2014

Easy to buy tickets ahead of time on internet. Ease to get on and off. Very clean and smooth ride. Good way to sight see and relax.

Visited July 2014
Thank NMTraveller505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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