Made our reservation for a group of eight almost a year in advance and received an email receipt. I followed up with a confirmation email two weeks prior to our tour. We arrived on Thursday afternoon and the doors were locked. We waited over half an hour. Asked neighboring business and were told they hadn't seen activity at the segway tour company in several months. Called all the listed phone numbers and no answer. Emailed a note that we were waiting. What kind of business doesn't check messages or emails regularly? (And during the busiest time of the year during the Balloon Fiesta?) Several hours later the owner called and said he was unaware we had a scheduled tour. The next morning we tried to call to reschedule the tour on not only his business lines, but the cell he had used to call us the night before and he never returned our call. Don't waste your time! Old Town is better toured on foot anyway.