Regrettably, We booked this room through Hotels.com and prepaid as per usual. When we checked in, they asked for a credit card for "incidentals only". We made it clear that we would NOT be charging anything to the room. They proceeded to charge our credit card for the room rate when they had NO authorization to do so. I called them a few days later and they casually apologized for their fraudulent behavior, stating that they should have billed this to Hotels.com instead of us. They agreed to credit us promptly and they would call to confirm once the credit was issued.
I called back 1 week later after receiving NO Credit and NO Phone call and I was denied the right to speak to a Manager or anyone that could assist me. I am disputing this charge and will report this Hotel's act of CREDIT CARD FRAUD to the authorities! Their handling of this matter is unprofessional at best.
This hotel stay isn't even worth paying for once, but they'll make you pay twice! If you must stay the night in Albuquerque, you might be better off sleeping on the streets. You may run into some more honest people and your pocket is more likely to be picked at this Crowne Plaza Albuquerque!
- Official Description (provided by the hotel):
- Crowne Plaza Albuquerque, the only Crowne Plaza in the state of New Mexico; with our southwestern hospitality and decor is the perfect hotel destination for both business and leisure travelers. The hotel is located on a 14-acre oasis in the university & midtown district that captures the unique flavor & artistry of the southwest. We are located minutes from historic Old Town, Balloon Fiesta Park, championship golf courses, casino entertainment as well as world class shopping opportunities. Centrally located at the crossroads of New Mexico, our hotel is your headquarters to go out and explore the best New Mexico has to offer! ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Albuequerque Hotel Albuquerque
- Hilton Hotel Albuquerque
- Albuquerque Hilton Hotel
- Hilton Albuquerque