I booked two nights at this Residence Inn using some Marriott points. Its location was very convenient to Cliff’s Amusement Park, which is one of the Park and Ride locations for the Hot Air Balloon Fiesta. The location did not disappoint. It was a two minute drive (potentially walkable) to the Balloon Fiesta Park and Ride, and there were many convenient restaurants within walking distance or short driving distance (including Weck’s, a fantastic local chain).
I’ve stayed at many Residence Inn’s in the past, and the room at this one was pretty comparable to other Residence Inn suites and included a sofa, chair, coffee table, small dining table, desk, kitchenette (including a full size fridge, microwave, stove, and sink).
The first room we were checked into smelled like cigarette smoke. I called to the front desk, and they said that it was an entirely non smoking property, and they offered us another room. We got the keys for the new room, and it smelled slightly less like cigarette smoke. Perhaps housekeeping uses a cleaning solution that smells like cigarettes? Maybe they should switch it?
On our last day in this room, I saw a live roach scurrying near the bed. It was 4AM and we were heading out to the Balloon Fiesta, so we killed it and I would discuss it with the front desk after we returned from the Fiesta. By the time we returned, there was a new roach, this one already dead, in our kitchen. Super gross.
I went to the front desk, and the employee got the manager. The manager gave this long script about how they have a contract with a local extermination company and how dead roaches are a “good” thing, because that means the extermination chemicals are working. I was like, “ummm, but it could’ve crawled all over our stuff before dying on the kitchen floor.” As for the live roach, he said that “This IS Albuquerque and the seasons ARE changing.” As if that explained everything.
I told him that I have stayed at hotels all over the world, including budget hotels in places like India and Vietnam and that I’ve never, ever seen a roach in a hotel room. And that I have stayed at hotels in Florida, where roaches are common, and I’ve stayed at hotels during during “season changes,” and have never seen a roach.
Then, in a sarcastic and rude voice, the manager says, “Oh, so you’ve never seen a roach before, okay, I see.” I said that in a hotel, no, I have never seen a roach. I told him outright that I expected compensation because he was clearly not going to offer anything, including an apology. He started pounding the keys on his keyboard and refunded me one night’s worth of Marriott points. He never did offer an apology.
While this was a convenient location for the Balloon Fiesta Park & Ride at Cliff’s Amusement Park and there were lots of restaurants nearby, there were plenty of other hotels in that same area, so I would not recommend this one.
- Official Description (provided by the hotel):
- Few hotels in Albuquerque offer the comfort and convenience of the Residence Inn Albuquerque North located near attractions and popular restaurants. We are immediately accessible to I-25 of Jefferson near I-40. We are surrounded by over 20 restaurants and lounges including PF Changs China Bistro, Fox and Hound Sports Bar, Twin Peaks, Mimi's Cafe, Allure Bar & Grill, Texas Roadhouse, Fuddruckers, Landry's Seafood, Red Robin, Olive Garden, and much much more! There is something for everyone! Complimentary Evening Mix for hotel guests is available Monday-Wednesday. ... more less
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- Also Known As:
- Residence Inn Albuquerque North Hotel Albuquerque
- Albuquerque Residence Inn