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“Overnight Stay Near ABQ Airport” 4 of 5 stars
Review of Hilton Garden Inn Albuquerque Airport

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Hilton Garden Inn Albuquerque Airport
Ranked #30 of 144 Hotels in Albuquerque
Certificate of Excellence
Nome, AK, United States
1 review
“Overnight Stay Near ABQ Airport”
4 of 5 stars Reviewed June 20, 2013

The staff members were courteous and provided quality service, and the location was perfect for a 4 am flight the following day. The only problem was the extremely loud A/C window unit that made it difficult to fall and stay asleep.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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448 reviews from our community

Traveler rating
    216
    129
    57
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Nebraska
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 10, 2013

When I travel to New Mexico my return flight is almost always very early in the morning. I stay at this hotel because not only is it very close to the hotel, but it is also very nice! The hotel is clean, attractive, and the staff is very friendly and helpful. And even with all that, the price is great. The rooms are nice and almost always are quiet. The bar has a small but good selection of local beers and friendly bartenders. The breakfast is really good and the chef making the omelettes does a really good job and seems to take pride in the results. I'd definitely stay here again, and very likely will!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sc00terT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island
Level Contributor
271 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed June 8, 2013

There were quite a few things that went wrong adding to a less than stellar review.
1) called for shuttle service, was told 10 minutes... after a 1/2 hour I called back only to find out I was forgotten
2) the front desk could not find my reservation and the person behind the was not very personable (I'm Diamond and thank goodness I had my confirmation #)
3) the onsite restaurant was not fully operational, and its the only option in the area. At least the young lady working the restaurant was very nice and made the best of the situation, and
4) the room was not very clean

On a positive note, the morning (4:30AM) shuttle driver was very helpful.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Alps110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy M, General Manager at Hilton Garden Inn Albuquerque Airport, responded to this review, June 12, 2013
Dear Valued Guest,

Thank you for taking the time to share your concerns. We certainly do not like to hear that a guest of ours did not enjoy their stay. I do want to begin by apologizing for the restaurant situation. Unfortunately we had a piece of equipment go down unexpectedly. Due to this the restaurant had to work on a limited menu until the machinery could be replaced. I have addressed all of your other issues with the appropriate managers to ensure these type of issues do not repeat themselves. I am truly sorry your experiece was not the best. Please know we value you as a Diamond member and do hope your future stays at any Hilton Hotel proves to be much more satisfying.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
København, Danmark
Level Contributor
213 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed June 8, 2013

The hotel is really close to the airport and the price is very fair compared to the service. There are restaurant, bar and several other services. Fitness is a VERY small room.
They need to fix the aircondition. It made so much noise all night.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank MikkelTorsting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy M, General Manager at Hilton Garden Inn Albuquerque Airport, responded to this review, June 12, 2013
Dear Mikkel,

I am sorry to hear the air conditioner in your room was too loud. I have asked my Chief Engineer to take a look at the unit to ensure we no longer have issues with the sound level. Please know we never like to hear a guest stay is not up to par. I do hope your future stays with Hilton prove to be much more satisfying.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keizer, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 6, 2013

I have stayed at many locations traveling for business. This stands out as one of the best with the friendliest staff you could ask for. I would definitely stay again. Great location for having to be at the airport for a early a.m flight

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona, United States
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 4, 2013

The staff I encountered were all very helpful and friendly. However, Shamika (Great American Grill) was a pure delight. Room is large and comfortable. We got a room with a whirlpool tub and it was worth it after a long day on the road. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cynthia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomira, Wisconsin
Level Contributor
263 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed June 2, 2013

The shuttle driver was the highlight of my trip - she stayed 10 minutes late to pick me up from the airport when my flight was 1 hour late. However, there was no food or drink, and no one cared to assist me. After a long day of travel, a beer and a sandwich would have been a delight. No one cared to help.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy M, General Manager at Hilton Garden Inn Albuquerque Airport, responded to this review, June 4, 2013
Dear Valued Guest,

Thank you for taking the time to write in your concerns. We certainly value your input. I am familiar with your stay as you completed a Hilton Guest Survey as well. I do apologize that the desk associate was not able to accomodate your meal request. Unfortunately after midnight in our area there is very limited availability to any food deliveries as well as open restaurants and most pizza deliveries stop at midnight. We do offer a range of items in our pantry for future consideration.

I am pleased however that the shuttle driver was able to assist with your late arrival.

Please know we value your opinion and will share your concerns with our staff to hopefully make the next guest who arrives late and is hungry feel more cared for. My sincerest apologies for leaving you with a less than desireable feeling about our hotel. I hope your future stays prove to be much more satisfying.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albuquerque Airport

Property: Hilton Garden Inn Albuquerque Airport
Address: 2601 Yale Blvd SE, Albuquerque, NM 87106-4216
Phone Number:
Location: United States > New Mexico > Albuquerque > Sunport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Albuquerque
#22 Romantic Hotel in Albuquerque
#25 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque Airport 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque Airport Hotel Albuquerque
Albuquerque Hilton Garden Inn
Hilton Albuquerque

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