We got off to a bad start on arrival Oct 7. I had booked our room for 5 nights a couple months in advance, but silly me, I didn't read the fine print so was surprised when they charged my credit card for the full 5 nights on Sept. 5. And was even more surprised when we checked in and said we wanted to stay only 3 nights, and they said too bad, no refunds. I've never experienced such a policy before. And just now, when I was going over my credit card bill, I found a charge of $15.17 the day after we left. I tracked down their phone number and spoke to someone who said she'd reverse the charge. In between, though, we really enjoyed our stay. The breakfast was generous with an awesome pancake-making machine, and it was fun to see the balloons from the breakfast room on the mornings we didn't go out early. Our room was fine. Except for the front desk clerk on duty when we arrived, everyone was nice and friendly.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Albuquerque North-Balloon Fiesta Park was designed to provide a comfortable stay, whether you are traveling for business or pleasure. We take great pride in our property and our staff is dedicated to providing total guest satisfaction. We are minutes from the Albuquerque International Balloon Fiesta Park and Sandia Casino, with easy access to Interstate 25. Hotel features include complimentary hot breakfast and free local phone calls. Visit Albuquerque, NM and stay smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express - Balloon Fiesta Park Hotel Albuquerque
- Holiday Inn Express Albuquerque
- Holiday Inn Albuquerque
- Albuquerque Holiday Inn