Found the rooms to be very nice however, the amenities were not up to par. Both rooms rented had the alarm clocks go off before our wake time. One room at 4am and the other at 6:30am. This is not nor will it ever make for a good stay. I spoke with the front desk about the problem in each room rented and stated they must assure that house cleaning check clocks to assure this does not occur. Our friend traveling with us got the 4:30 am call and was not able to return to sleep after that. I think that alone should require a hotel to reimburse a guest the full amount for that room. No offer was made to cover for the lost night of sleep from what I consider to be negligent service.
The second amenity that was not working was the internet. I was unable to connect and thus could not get information needed for that morning. The front desk sent me to an admin office person who was unable to confirm a problem. Later, after stopping at the front desk to get the information needed, they stated the internet was down for all rooms and they were working on it. Again, there was never an offer of any compensation for an amenity not received/available.
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- Also Known As:
- Mcm Elegante Albuquerque
- Hotel Mcm Elegante