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Holiday Inn Express Hotel & Suites Albuquerque Airport
Ranked #42 of 144 Hotels in Albuquerque
Certificate of Excellence
Dulce, NM
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Disguisting!”
Reviewed November 24, 2013

My coworker and I stayed at this property because it is in close proximity to office that we will be meeting in the morning. The hotel is in a sketchy location. The room was an ice box when we entered. I quickly turned on the heater and saw the collected dust in the heater. The floor (carpet) was dirty. The mirror in the bathroom and end table were shredded. After an hour with the heater at 86 degrees the room is still cold, as if the walls are not insulated. The grout in the bathroom was cracked and tiles were loose. Breakfast is free but I do not trust the food if they cannot keep the rooms clean. DO NOT STAY HERE! There are other hotels in the area that are cleaner.

Room Tip: "Avoid all rooms but in particular 301"
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joab M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, November 26, 2013
Dear Joab M,

Thank you so much for your review on the hotel. I want to apologize for any inconvenience you have experienced at our hotel as we take a great pride in what we have to offer our guests. At your earliest convenience, can you give me a call for we would love a chance to make this right and get more details about your stay? Please do not hesitate to contact me at anytime. Our hotel phone number and my cell phone number are provided below. Thank you again for bringing this to my attention and Have a Happy Thanksgiving!

Sincerely,
Angel Ortega
General Manager
(505) 338-5255 Hotel
(505) 450-9644 Cell
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339 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
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English first
Missoula, Montana
Level 6 Contributor
1,071 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed November 24, 2013

I had not stayed at this HIE before, but it was the perfect spot to retreat to after returning my rental car. The shuttle driver took me directly to the hotel which was warm and comfortable on a wet, chilly day. My room was far more spacious than a standard room and so clean. I'd missed one meal so was very thankful for yogurt, tea and fruit snacks in the lobby. It is a quiet hotel and the large pool is beautiful for swimming laps and a hot tub.

Breakfast the next day was delicious. Staff are so friendly. Travelers cannot go wrong with this hotel - well above the norm and such a respite between flights! Thank you to everyone at this hotel - you were delightful.

Room Tip: I like the ground floor near breakfast, but choose the bottom floor if you want to be next to the po...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elaine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, December 2, 2013
Dear eds44,

Thank you so much for your review on our Holiday Inn Express Albuquerque Airport! We are happy to hear that you enjoyed your stay and liked the amenities that we have to offer our guests. Thank you again, and we look forward to seeing you on your next trip into Albuquerque.
Happy Holidays,

Angel Ortega
General Manager
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Otis, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 19, 2013

This hotel needs to do some serious cleaning. The bathtub drained very slow and after three calls to the front desk someone finally came and cleaned the hair from the drain. The air conditioner filter was filthy. There was also a large spot of black mold in the bathroom. After discussing with the Manager, I was told it was just discoloration. I won't be staying at this hotel again.

Stayed August 2013, traveled with family
Helpful?
2 Thank PAC01234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, December 5, 2013
Dear PAC01234,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Level 1 Contributor
3 reviews
Reviewed November 15, 2013 via mobile

I travel a lot and have to say this is one of the best experiences I've had. Ben helped me and went above and beyond to make me happy and comfortable. I got a great price for a great room. Thank you Ben! I'll always stay here now!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erikab38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 14, 2014
Dear Erikab38,

Thank you for your review on our Holiday Inn Express Albuquerque Airport! We are happy to see that you enjoyed your stay! We look forward to seeing you again.

Warmest regards,

Angel Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 11, 2013 via mobile

This a good hie. Staff friendly, quiet, easy. The rooms do have the noisy console AC and heaters on the wall below the windows. The gym is very minimal; so minimal in fact that if you need a gym while you are here I would go somewhere else.

Stayed November 2013, traveled on business
Helpful?
Thank 88jjapple88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 14, 2014
Dear 88jjapple88,

Thank you for your review on our Holiday Inn Express Albuquerque Airport! You really made me smile and laugh with the humor you placed into your review! Please contact me on your next stay and we will have some suggestions on surrounding gyms for you. Have a great new year! :D

Warmest regards,

Angel Ortega
General Manager
angel@tnjgroup.com
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Weed, California
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 8, 2013

This hotel was decorated and furnished very well. The staff was extremely friendly and accommodating. I really enjoyed this stay. Very close to the Airport and free shuttle service. This hotel is located

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 30, 2014
Dear Mark S,

Thank you for your review on our Holiday Inn Express Albuquerque Airport! We look forward to seeing you again!

Thank you,

Angel Ortega
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Floydada
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 6, 2013

Convenient location, room was clean and updated. The staff was friendly and helpful. Handicapped parking was close to our room. We had a very pleasant stay. We plan to stay here on our next trip to Albuquerque!!!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn J J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 31, 2014
Dear Carolynn J J,

Thank you so much for your review on our Holiday Inn Express Albuquerque Airport! We are happy to hear that you enjoyed your stay. We look forward to seeing you again soon!

Thank you,

Angel Ortega
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Albuquerque Airport

Property: Holiday Inn Express Hotel & Suites Albuquerque Airport
Address: 1921 Yale Blvd SE, Albuquerque, NM 87106-4371
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Albuquerque
#25 Family Hotel in Albuquerque
#42 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Albuquerque Airport 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Nestled at the base of the Sandia Mountains, our Albuquerque airport hotel's property offers majestic mountain views and an opportune location near outstanding attractions like downtown Albuquerque, Historic Old Town, Journal Pavilion, Isotopes Park, Balloon Fiesta Park, Sandia Tram, and Sandia and Isleta Casino. If you're traveling with kids, the Albuquerque Zoo and Natural History Museum are also nearby.Looking for outstanding hotels in Albuquerque? Consider staying with us, as we offer perks like a 24-hour fitness center, complimentary breakfast bar and high-speed Internet access throughout this Albuquerque hotel. For great deals and amenities, our modern hotel is definitely the smart choice! ... more   less 
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Holiday Inn Express Hotel And Suites Albuquerque Airport

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