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Holiday Inn Express Hotel & Suites Albuquerque Airport
Ranked #36 of 144 Hotels in Albuquerque
Certificate of Excellence
Otis, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Dirty”
1 of 5 bubbles Reviewed November 19, 2013

This hotel needs to do some serious cleaning. The bathtub drained very slow and after three calls to the front desk someone finally came and cleaned the hair from the drain. The air conditioner filter was filthy. There was also a large spot of black mold in the bathroom. After discussing with the Manager, I was told it was just discoloration. I won't be staying at this hotel again.

Stayed August 2013, traveled with family
Helpful?
2 Thank PAC01234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, December 5, 2013
Dear PAC01234,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

323 reviews from our community

Traveler rating
    170
    121
    19
    10
    3
See reviews for
96
88
31
61
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 15, 2013 via mobile

I travel a lot and have to say this is one of the best experiences I've had. Ben helped me and went above and beyond to make me happy and comfortable. I got a great price for a great room. Thank you Ben! I'll always stay here now!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erikab38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 14, 2014
Dear Erikab38,

Thank you for your review on our Holiday Inn Express Albuquerque Airport! We are happy to see that you enjoyed your stay! We look forward to seeing you again.

Warmest regards,

Angel Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 11, 2013 via mobile

This a good hie. Staff friendly, quiet, easy. The rooms do have the noisy console AC and heaters on the wall below the windows. The gym is very minimal; so minimal in fact that if you need a gym while you are here I would go somewhere else.

Stayed November 2013, traveled on business
Helpful?
Thank 88jjapple88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 14, 2014
Dear 88jjapple88,

Thank you for your review on our Holiday Inn Express Albuquerque Airport! You really made me smile and laugh with the humor you placed into your review! Please contact me on your next stay and we will have some suggestions on surrounding gyms for you. Have a great new year! :D

Warmest regards,

Angel Ortega
General Manager
angel@tnjgroup.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weed, California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 8, 2013

This hotel was decorated and furnished very well. The staff was extremely friendly and accommodating. I really enjoyed this stay. Very close to the Airport and free shuttle service. This hotel is located

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 30, 2014
Dear Mark S,

Thank you for your review on our Holiday Inn Express Albuquerque Airport! We look forward to seeing you again!

Thank you,

Angel Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Floydada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 6, 2013

Convenient location, room was clean and updated. The staff was friendly and helpful. Handicapped parking was close to our room. We had a very pleasant stay. We plan to stay here on our next trip to Albuquerque!!!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn J J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 31, 2014
Dear Carolynn J J,

Thank you so much for your review on our Holiday Inn Express Albuquerque Airport! We are happy to hear that you enjoyed your stay. We look forward to seeing you again soon!

Thank you,

Angel Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marysville, Washington
Level Contributor
491 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

I had reservations to stay here that I had booked due to tripadvisor ratings. We had to extend our trip and it was quite easy to first cancel, and then later rebook a stay here on our last day.

The parking lot was clean. The check in was quick and friendly. We were upgraded to a King Suite. The room was very clean. The furniture was nice. After dark we noted the lighting in the room wasn't bright enough. I rolled the chair to the entrance to the bathroom to utilize the better lighting in there. The towels were nice. The shower good.

The downstairs pool was relatively small and not big enough to be worth trying to swim laps.

The breakfast was good. They have pastries, pancakes, eggs, biscuits and gravy, etc..

Check out was quick and friendly.

I would definitely recommend this place.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank western u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, February 3, 2014
Dear western u,

Thank you for your review on the Holiday Inn Express Albuquerque Airport! It's awesome to hear that you were well taken care of and enjoyed your stay. Should you find yourself back in Albuquerque again, we look forward to seeing you!

Warmest regards,

Angel Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Colorado
Level Contributor
4 reviews
4 of 5 bubbles Reviewed October 23, 2013

The beds and pillows were very comfortable and the room was clean. The only complaint I have is the caulking in our bathroom was done horribly and at first glance it appeared their was mold on the caulking. A closer inspection revealed there was NO mold but just a horrible caulking job.

Staff was extremely helpful and always had a smile. The manager of the hotel is doing a great job.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Effinger123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, January 30, 2014
Dear Efiinger123,

Thank you so much for your review on the Holiday Inn Express Albuquerque Airport! We are glad to hear that you enjoyed your stay and our team helped you out with everything. I am also sorry about the bad caulking, I would say I did it myself, but with my luck, it would have been everywhere else but where it needed to be :) We look forward to seeing you again!

Kindest regards,

Angel Ortega
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Albuquerque Airport

Property: Holiday Inn Express Hotel & Suites Albuquerque Airport
Address: 1921 Yale Blvd. SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Albuquerque
#25 Family Hotel in Albuquerque
#42 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Albuquerque Airport 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Nestled at the base of the Sandia Mountains, our Albuquerque airport hotel's property offers majestic mountain views and an opportune location near outstanding attractions like downtown Albuquerque, Historic Old Town, Journal Pavilion, Isotopes Park, Balloon Fiesta Park, Sandia Tram, and Sandia and Isleta Casino. If you're traveling with kids, the Albuquerque Zoo and Natural History Museum are also nearby.Looking for outstanding hotels in Albuquerque? Consider staying with us, as we offer perks like a 24-hour fitness center, complimentary breakfast bar and high-speed Internet access throughout this Albuquerque hotel. For great deals and amenities, our modern hotel is definitely the smart choice! ... more   less 
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Holiday Inn Express Hotel And Suites Albuquerque Airport

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