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“OK If you understand the compromises”

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Hawthorn Suites by Wyndham Albuquerque
Ranked #51 of 144 Hotels in Albuquerque
Chestnut Ridge, New York
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“OK If you understand the compromises”
Reviewed April 18, 2010

Normally we stay at the Best Western which is just a short distance away but decided to give this one a try since the price was about $20 cheaper a night. It was in the same vicinity so I figured it would not disrupt my plans. What a difference a block or two makes.

NOISE & TRAFFIC
This hotel is literally right off a main roadway. The problems? First, truck traffic. If you go during a month where you will not be cranking the AC, you best have earplugs. If this was not bad enough, you have a gas station that serves diesel right in front of the Hotel! I never had a problem sleeping at the BW but this place was a real challenge. Another problem was the difficulty turning left. With the volume of traffic, you need to have a lot of patience and practice pulling out over two lanes of moving traffic in both directions.

ROOM
The room was large (King Suite) but spartan. Everything worked but it seemed old. The toilet for example needed to have the handle held down each time you flushed it and routinely needed two flushes to clear everything out. American Standard toilets are cheap and flush well. Why not splurge a little here? The fridge worked fine. The TV was small for the room and appeared to have less than even basic cable. The AC was a built in wall unit that worke well but was loud.

SHUTTLE
I did not use the shuttle service but I did inquire about it. Apparently they leave only on the hour and they do not start until 7:00 am. Need an earlier transport? Take a cab. They will gladly call one for you. This is in stark contrast to other hotels in the area which leave more often and run all night.

SERVICES
Breakfast was included and this is the one place they shined. Awesome hot breakfast with eggs, hash browns and waffles. There was also a variety of breads and cereal. The seating was ample and comfortable. The interntet service on the other hand was not so great. I do not expect much for $70 per night but if you are advertising an internet connection than it should work. I tried like hell to print out my boarding pass on the last day and between the computer crashing and the slow load speeds, I gave up. Even though I reported it, no one appeared willing to help. Not a disaster since I could check in at the airport but it was the first time I stayed at a place that I could not print my boarding pass.

CONCLUSION
Was it worth saving $20/night? Not really. I did not feel comfortable walking around since there were no real sidewalks and a lot of traffic. I do see how someone popping in for a night would not be too bad off as long as their flight left later in the day. In the end it is all about what makes you happy. If you like saving money and can do without some sleep then this is your place. If not, try another hotel.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RSWRIG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
waukesha,wisconsin
1 review
Reviewed April 13, 2010

We were very pleased with this hotel. Rooms are spacious and clean. They offer a continental breakfast. Quiet location.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stuntman2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 10, 2010

Good Room, good Brkfast, good location, good price, great bed.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timetraveler812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield NM
1 review
Reviewed March 31, 2010

everything was great even though the serivce could have been a little better. when i got to the room i noticed the iron was broken and called down to the front desk to send up a new one and they said they would bring one up right away...30 minutes later i got one. when we needed more towels they were slow bringing them up also. despite these two things i thought the rooms were nice and it was a great place to stay. i will definately be back.

  • Stayed March 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cowboyup007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas Texas
2 reviews
Reviewed March 30, 2010

Day -1
Missing one washcloth and no water or coffee cups.
Day-2
Missing two washcloths and one hand towel.

Being a Facilities Manager myself, the following is meant as a critique and not a complaint.

There is an accumulation of dirt in nearly every corner in the hallway on floor-4. The elevator control panel is missing screws and the stainless steel needs to be cleaned properly. It looks like the panels were wiped with a dirty cloth in a circular motion rather than with a stainless cleaning solution and wiping with the grain of the stainless metal.

The housekeeping staff needs better training, i.e. what they should place in the rooms.

The table in the 4th floor laundry room needs to be replaced, it looks terrible.

Opposite the elevator on each floor the wall has been damaged by the luggage carts. Some attemt was made in one case to place a patch on the wall which is in the process of coming off. I would make a presentable repair to the walls and put a hard surfaced material of wood or acrylic on the wall in the area being struck and periodically replace the material when it becomes scratched.

The luggage carts need to be serviced, cleaned and lubricated.

The lunch/bar area walls need to be repainted and better lighting installed. Lamps with a higher Kelvin rating would suffice.

The arms on the desk chair in room 414 are deterriorating due to UV. The covering on the arms is coming off in minute particles on one's hands and clothes.

I hope these comments are of use to you.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nossew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Big Lake
1 review
Reviewed March 21, 2010

The amenities were quite adequate as was the price of the room. However the breakfast was somewhat lacking due to the powdered eggs being used. The location was great being a block off of the interstate.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RingoBigLake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 21, 2010

Due to a weather delay we arrived into ABQ airport to no rental car (counters closed) and no taxis (too busy to bother with a couple airport travelers, can you believe this!). John at Hawthorn Suites went to great effort and inconvenience to see that we were not left stranded at the airport by repeatedly contacting taxis and finally using some creativity to see we got to the hotel (even airport security couldn't help us! Beware of this airport if arriving after 1AM!). He saved us from sleeping in the terminal through his efforts. Besides the excellent service we were also very happy with the accommodations and the value.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pg102552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Albuquerque

Property: Hawthorn Suites by Wyndham Albuquerque
Address: 1511 Gibson Blvd SE, Albuquerque, NM 87106-5041
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Albuquerque
#46 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Albuquerque 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Hawthorn Suites by Wyndham Albuquerque, New Mexico Prides Itself on Treating Every Traveler like Family. Enjoy an Extended Stay with Southwestern Hospitality in the Heart of New Mexico. Just Minutes from Downtown and Less than One Mile from Nearby Albuquerque International Airport, this Hotel is also near the University of New Mexico-UNM and the Albuquerque Convention Center. Take advantage of our Complimentary Airport Shuttle Service to and from the Airport. Whether you Stay for One Night or an Extended Stay, for Business or Leisure, our Convenient Location and Service will Cater to your Expectations and Guarantee you a Memorable Visit during your Stay in Historic Albuquerque. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Albuquerque Hotel Albuquerque
Hawthorn Suites Albuquerque

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