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Hawthorn Suites by Wyndham Albuquerque
Ranked #52 of 143 Hotels in Albuquerque
Reviewed July 18, 2013

This motel was clean though the decor was a little tired. They had a pool which became the main attraction each afternoon. We stayed a week to visit family in Albuquerque. There was a cushy pillow mattress topper, over which they placed a bath blanket to cover it. The trouble was that there was no way to secure it to the mattress itself, so each night the wrinkles it left made it look like our bed had ocean waves. My husband described it as "sleeping on a bed of nails." The hotel room had adequate amount of room and a fridge and microwave. The breakfast wasn't bad, but in the week we ate there, the menu never varied so I did get bored with it. nonetheless it was an okay place to stay. For people on a budget this is a reasonable place to stay.

  • Stayed: July 2013, traveled with family
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1  Thank nannygoat778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis M, General Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this reviewResponded August 1, 2013

Dear nannygoat778, It is very important for us to offer our guest a good night sleep. I will be sharing your comments with our housekeeping staff to make sure those inconveniences with the bed get resolved. Thank you for your feedback.

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704 - 710 of 1,086 reviews

Reviewed July 17, 2013

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Leo T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this reviewResponded September 23, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 14, 2013

After staying at another Hawthorn the night before (Lubbock) I was expecting a similar experience but could not be more wrong. The hotel is very worn. Since its a block from the university that's probably understandable. Staff was very nice, bed not too bad but that's about it. You room entrance is right into your bathroom sink area. The Tub/toilet area too cramped. AC loud and not efficient. The worst part of the stay was the hot hallways & elevators. That was a first (I've stayed at over 100 hotels). The dim lights and crowded space in the breakfast area was odd. No waffle machines just cold limp premade packaged waffles. After a few bites we were done.

  • Stayed: July 2013, traveled as a couple
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Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this reviewResponded September 23, 2013

Dear Valued guest,

I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs.

We would like to thank you for pointing out areas we can improve on.

We will look into the issues you faced at our hotel and correct them immediately.

Once again we are very sorry that your stay was not 100% satisfactory

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

Great pool & exercise room, great free breakfast, nice clean room, & pet friendly makes it 4 out of 5 stars. We were bothered by loud stompers above us all hours since we were on 1st floor with our poodle. We were told next time we could ask for 4th floor with our pet & no one above us, making it 5 star!

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this reviewResponded September 23, 2013

Thank you so much for your time and insight Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in NM,

Once again thank you for your kind words!!

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Reviewed July 10, 2013

I was able to book 2 adjoining rooms at this hotel at the last minute and still get an excellent price. We left our previous hotel because the AC wasn't working during the heat wave so we needed to re-locate. The quality of the property coupled with the excellent price made this choice a double cha-ching! The hotel was easy to find, close to the airport, well-appointed, clean and tidy. Despite proximity to the airport, there was no sound of planes taking off or landing. The rooms were spacious, had comfortably firm beds and was quite tidy. Both the TV and Wifi worked well and the entire atmosphere was very relaxing. No noise from other guests. The lobby and breakfast area were also spacious and well tended and staff members were pleasant and attentive. The pool was used by some of our group members and they report that it was warm and clean.

The breakfast was delicious and included scrambled eggs and tater tots which was a really nice surprise to see! Plus there was all the usual breakfast foods including waffles on the breakfast bar. I will definitely choose this property again!

  • Stayed: June 2013, traveled with friends
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Thank Char O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this reviewResponded September 23, 2013

Thank you so much for your time and insight Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in AZ,

Once again thank you for your kind words!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013 via mobile

While the staff was friendly and accomodating, the rooms needef updating. Breakfast was lacking, shower head was old, a.d carpet needed replacing. Very disappointed. They were helpful in clearing an early checkout when I found out I could stay with my daughter

  • Stayed: July 2013
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Thank Nancy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this reviewResponded September 23, 2013

Dear Valued guest,

I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs.

We would like to thank you for pointing out areas we can improve on.

We will look into the issues you faced at our hotel and correct them immediately.

Once again we are very sorry that your stay was not 100% satisfactory

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A Wyndham traveler
Arroyo Hondo
Reviewed July 7, 2013

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank A Wyndham traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this reviewResponded September 23, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hawthorn Suites by Wyndham Albuquerque

Address: 1511 Gibson Blvd SE, Albuquerque, NM 87106-5041
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Albuquerque
#46 Business Hotel in Albuquerque
Price Range: $59 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Albuquerque 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Hawthorn Suites by Wyndham Albuquerque, New Mexico Prides Itself on Treating Every Traveler like Family. Enjoy an Extended Stay with Southwestern Hospitality in the Heart of New Mexico. Just Minutes from Downtown and Less than One Mile from Nearby Albuquerque International Airport, this Hotel is also near the University of New Mexico-UNM and the Albuquerque Convention Center. Take advantage of our Complimentary Airport Shuttle Service to and from the Airport. Whether you Stay for One Night or an Extended Stay, for Business or Leisure, our Convenient Location and Service will Cater to your Expectations and Guarantee you a Memorable Visit during your Stay in Historic Albuquerque. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Albuquerque Hotel Albuquerque
Hawthorn Suites Albuquerque

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