We had a booking with this motel and arrived at 9.30pm after having travelled for 20 hours from the UK. When we arrived the receptionist said, "We have tried to contact you - we tried to debit your credit card - because we are full - but it declined. So we don't have a room for you." This was clearly not true - we had no missed calls on our mobiles and our credit card would not have declined the transaction. We remonstrated with her, but she would not help. She suggested that we try Motel 6 in Santa Fe - another hour's drive north. Reluctantly we agreed and she called them to reserve a room for us. We arrived there around 10.45pm to be confronted by the rudest receptionist (Brian) I have ever encountered, who told us that he had sold our room even though it was apparently been reserved by his Albuquerque colleague. He refused to assist in any way and clearly could not give a damn about us. We ended up having to stay at the Best Western. I would not recommend this or any other Motel 6 properties if this is the way they treat their customers. Pay a little more and stay somewhere decent.
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- Also Known As:
- Motel 6 Albuquerque North Hotel Albuquerque
- Motel Six Albuquerque
- Albuquerque Motel Six
- Albuquerque Motel 6