I'm a Marriott loyalist, but this hotel made me begin to reconsider.
Cutting to the chase, there were three of us staying there, and I booked the two room suite; one bedroom had a king bed and the other had a queen, and each bedroom had its own bathroom. In between the two bedrooms was a nice little living/dining/kitchenette area. I knew that the hotel was pet friendly, but I requested a room in which pets were not allowed. Unfortunately, all rooms allow pets (for a fee), and as soon as I entered the room, I knew that a territorial cat had left its mark. The living room portion of the suite reeked of cat urine. Fortunately, the bedrooms did not. The next morning, I had a staff member come in and spray/disinfect the room, and she observed that there were stains on the carpet. The manager offered us to switch rooms (to a smaller suite) so they could clean the carpets. This would have been a huge inconvenience, since we were preparing to go to a wedding that day. So, we suffered through the smell.
Yet the smell was not the only problem. There was obvious pet damage to the room, with a shredded bed skirt in one room and a battered lamp shade in the other. Also, another problem was the dishwasher, which was not properly secured, and every time one of the racks was rolled out to load dishes, it nearly fell forward. Another huge strike against the hotel was the excessively king soft bed. I've stayed in many Marriotts, so I knew that this was a substandard bed. I asked if they could switch the mattress, but I was given a shrug and a tub of ice cream from the market for my trouble.
Admittedly, the staff was friendly. However, I noticed on numerous occasions that the front desk agents and the housekeeping staff were lackluster. In one instance, I saw the front desk agent lounging on the couch in the lobby. In another I noticed that the housekeeping staff would leave their cleaning cart in the hall every night, right outside my room.
In the end, I gave the general manager a tour of the room, and we negotiated a fair deal that made our stay a bit more worthwhile. We ended up being stranded in Albuquerque because of Hurricane Sandy, but we decided to move to the Courtyard Marriott down the street, which was an overall improvement.
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