Stayed here 4 days 10/10-10/14 in room 307 a 2 Bedroom suite with grandchildren. I stay at Marriott hotels 40+ days a year. We were hear for the Balloon Fiesta. I never request late checkout, but because of the small grandchildren and their evening air flight I called the hotel on 3PM the day before leaving. They said they would get back to me but did not. I called at 5:30 PM and was told they do not allow late checkout during the Balloon Fiesta. I said it ends the day I was requesting the checkout and the person said she would contact the chief housekeeper and get back to me within 1.5 hours. When she got back to me she said we could stay to 2 PM. The next day the cleaning person knocked on the door at 11 AM and I told her we had a 2PM checkout. Within 15 minutes I received a call informing me we must leave at 1 PM by order of the Executive Housekeeper. I do not think anyone manages this hotel. It is run by housekeeping and they do not do a very good job. The rug in our suite had very obvious dirt spots when we checked in and they were there when we cheCked outs.
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