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“Great Hotel & Pet Friendly”

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Staybridge Suites Albuquerque - Airport
Ranked #31 of 144 Hotels in Albuquerque
Certificate of Excellence
Reviewed July 3, 2013

We loved this place! Rooms were very clean and spacious. We had a 2 bedroom suite with 3 adults, 3 kids, and 2 dogs and didn't feel squished. The pool & mini golf was fun for the kids. It has lots of space to walk the dogs. The front desk was very friendly and helpful. We are traveling across country so the free laundry was great! All the machines (3 of each) were clean and worked! It is 2 minutes from the airport so it was very convenient for my brother & niece to catch their flight but I never heard any planes in the room.

  • Stayed: June 2013, traveled with family
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Thank tigger340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 - 171 of 294 reviews

Reviewed June 28, 2013

Price was reasonable, and the extras (free laundry, breakfast, evening drinks and snacks) make it a great value, especially for families. It was super-clean and the staff was very helpful. Fitness rom was okay. Close to airport.

  • Stayed: June 2013, traveled with family
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Thank Azriel23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

This was my second visit to this hotel,while the staff is friendly,the rooms clean it is not the same as the other Staybridge Hotels I have stayed at. After getting up at 2:30am and flying to ABQ I just want to get to the hotel and not leave. Most hotels have a nice evening social with food and drinks,not the case here. No wine or beer,others service wine and beer for free. The last Staybridge I stayed at served grill chicken which they cooked outside on the grill,mashed potatoes,vegetables,salad,rolls. There was also crackers and cheese,fresh fruit and a vegetable tray. Not in ABQ they served pizza which was not to good and salad. Breakfast at this hotel is ok not a big assortment of food unlike other Staybridge Hotels.

  • Stayed: June 2013, traveled with friends
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Thank pcc10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Albuquerque - Airport, responded to this reviewResponded July 16, 2013

Dear pcc10,

Thank you so much for your candid review of our hotel. Please accept my apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Karen G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

Considering we were very hesitant to stay with the Staybridge Hotels due to the very bad service we received at the Staybridge Hotel North Albuquerque. I went ahead and booked our stay with the Staybridge Hotel Airport and was very pleased on your service. Very clean and very comfortable rooms. Made our weekend much more enjoyable. Ample space in rooms. My family enjoyed the swimming pool and the theater as well.

  • Stayed: June 2013, traveled with family
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Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

Pros: clean room, two tv s
Cons: they put us in an accessible room with one king bed. There are three of us. Super this walls. We can hear voices on one side and a barking dog on the next. I do not like the shower or bathroom door.
This was my first stay with Staybridge and it will be my last.

Stayed: June 2013, traveled with family
Thank kmethvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Albuquerque - Airport, responded to this reviewResponded July 9, 2013

Dear kmethvin,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room layout, and noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013

Wow. Where do I begin? My wife and I stayed here for 2 nights, before beginning our RV trip around New Mexico. We got a great rate through Hotwire, and I guess we were prepared for a budget-type hotel, but wow, were we really wrong. We arrived hours early, and wondered if we could get an early check-in. NO PROBLEM! Courteous front desk person, immaculately clean throughout the entire property. The room was HUGE. A true suite. We had large, new flat-screen TV's. Yes, 2 of them, one in the living room area, and one in the bedroom! The kitchen area cupboards and drawers had everything you could need. Need a bottle opener? It's there. Paper towels? It's there. Toaster? It's there. The buffet-style breakfast was AWESOME, and included in the price. The gym was well-equipped and very much appreciated. But listen, folks- a hotel can have all the amenities, all the trimmings....but it's the staff that makes it a successful operation. The Staybridge staff at ABQ Airport Hotel goes above and beyond. These folks actually appear to ENJOY their jobs! Smiles and great attitudes. I was perplexed as to how this happens (I was 27 years in the hospitality business, and never saw such a warm staff), until we went to check-out, and the manager came to greet us. I can't remember her name (darn!), but she was delightful, and seriously listening to any complaints or comments we had. Now we understood why the staff was so happy. It starts with the management, and trickles down. Even the shuttle driver, Luiz, was wonderful, taking us into town for free. We used him repeatedly throughout our trip. To sum it up: PERFECT! Clean, fun, competent, value, safe....with unexpected surprises, all good.
Thank you, Staybridge, for the perfect stay!

Room Tip: Ask the staff for advice when booking; but the Hotel appeared to have quality in all areas.
  • Stayed: May 2013, traveled as a couple
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1  Thank banyannook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

I selected the hotel based on the proximity to the airport (5 minutes with hotel shuttle) and other reviews. It's a very nice place for a fair price. The room was a big surprise as it was really big. The room even included a small kitchen with a dishwasher. Everything is new and clean what I really appreciated and the check-in was a breeze. Even if you don't want to go out anymore in the evening, they offer a choice of various menus for dinner. But if you do want to go out and you returned your rental car already, the shuttle service includes for free a drive to a restaurant within a 3 mile radius.

  • Stayed: May 2013, traveled solo
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Thank DPFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Albuquerque - Airport

Address: 1350 Sunport Pl SE, Albuquerque, NM 87106-1739
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Albuquerque
#23 Business Hotel in Albuquerque
Price Range: $100 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Albuquerque - Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Albuquerque Airport hotel offers ideal location near junction of major highways. Welcome to the Staybridge Suites Albuquerque - Airport hotel, close to the junction of I-25 and I-40. Just a mile from the Albuquerque International Sunport Airport (ABQ), our hotel offers a complimentary shuttle to the airport and to any area attraction or business within a 3-mile radius of our accommodations. Located near downtown Albuquerque, our hotel is close to many attractions and activities. A few sights within 10 miles of our Albuquerque hotel include Old Town, the Albuquerque Biological Park, Journal Pavilion and Balloon Fiesta Park. Business travelers enjoy our extended stay Albuquerque hotel's location because of its proximity to area businesses, including Lockheed Martin, Kirtland Air Force Base, Sandia Labs, the University of New Mexico and the University of New Mexico Hospital. Our other convenient amenities for business travelers include complimentary high-speed Internet access, an on-site business center and flexible meeting space. Whether you're staying with us on leisure or business, you can appreciate our hotel's comfortable amenities, which are designed to make your visit memorable. Those cozy amenities include a 24-hour fitness center, a complimentary full breakfast buffet, putting green, home theater and on-site laundry services. Book your Albuquerque hotel room reservations now and enjoy excellent deals and rates. ... more   less 
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Also Known As:
Staybridge Suites Albuquerque - Airport Hotel Albuquerque

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