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Holiday Inn Express & Suites Albuquerque Old Town
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Reviews (690)
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All reviewsthe indian pueblo cultural centersales managerfront deskmountain viewroom was cleangas stationnewer hotelfree breakfastconvenient locationwould stay here againthe breakfast areastayed one nightindoor poolroad tripnew mexicoballoon fiestahot tub
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Reviewed March 17, 2013

My wife and I checked in on the evening of 11 March, 2013. The hotel was very busy and surprisingly much larger than some of the other Holiday Inn Express hotels we'd seen. We went across the street to see if we could get a quick sandwich from the Arby's at the gas station on the corner. Unfortunately, they were closed at 10 PM and we were a little too late. Domino's saved the day. The room was clean and quiet even though the hotel was still pretty busy. Breakfast the next morning was also very busy but the food was good in spite of the relentless crowd of hungry diners.
We had no problems with the room temperature or amenities and all in all, our stay was quite comfortable. If we're in Albuquerque again, I've no doubt we'd stay at the same hotel.

  • Stayed: March 2013, traveled as a couple
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Thank Mac32931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded April 26, 2013

Mac32931,

Thank you for taking the time to review our hotel. We appreciate your feedback. I am glad to hear that you found the hotel satisfactory to your needs. I hope the next time you and your wife are in Albuquerque that you will stay more than a night. We will be happy to offer you a wonderful restaurant recommendation.

Kathleen E. Holguin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

I am a return customer to this hotel We first stayed here a few years ago because of it's proximity to a conference we were attending. Since then, I have made this hotel an overnight stopping point on several road trips. My most recent stay was in Dec 2012. Very comfortable beds, well appointed rooms. Super clean hotel. Well functioning equipment in the fitness room. Great choices for breakfast, even for the health conscience! Very friendly staff. I always feel well rested after staying here.

  • Stayed: December 2012, traveled solo
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1  Thank relevart2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded April 26, 2013

relevart2006,

Thank you, thank you, and Thank you! I am so glad to hear that we are your hotel of choice when you are in Albuquerque. Our housekeeping staff does such a great job keeping the rooms spotless. I love the choices for breakfast and we are always thinking of what else our customers would llike. We look forward to seeing you on your next trip.

Kathleen E. Holguin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013 via mobile

Stop was here for the night on our way to the grand canyon. Lounge is warm and welcoming with a nice fire. Small seating area is off to the side if you wanted to enjoy the complimentary paper in peace. Complimentary water bottles in check in. Room was clean and well appointed. Pull out couch allowed all 5 of us to have a bed. Indoor pool was small but fine for our little ones to work off some energy. All appreciated the complimentary freshly baked cookies at bedtime and the the suite shop was fully stocked with all kinds of snacks including microwave popcorn. Movies in the room would have been fun if we had more time. Literally across the street from the cultural center. Native dances at noon on Saturdays and Sundays. Short drive to Old Town. I guess you could walk but not pedestrian friendly. Not a big deal as parking was easy and available. Hotel offers a big binder of restaurants with printed directions. Very helpful but we opted for dinner at Farina which was worth the drive into downtown.
Breakfast was an upgrade from the last HI Express. Lots of fresh fruit, well stocked and the room is large enough to accommodate a crowd.
Overall I highly recommend.

  • Stayed: March 2013
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2  Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded April 26, 2013

Elizabeth G,

Thank you so much for your review of our hotel. I am so glad that you found everything to fit your needs while you were staying with us. After a long drive or flight we like to offer out Priority Club members water upon check-in. I am happy to know it is appreciated. The smell of those cookies are so nice at check in time or for after dinner. It sounds like your family had a fun filled time. We look forward to seeing you again on your next trip to Albuquerque.

Kathleen E. Holguin
General Manager

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Reviewed March 3, 2013

I stayed at this hotel for a week while attending class at the adjacent Indian Training Center. The hotel was clean throughout. The staff were all helpful. Breakfasts were filling and flavorful. I could not ask for any more from a hotel.

Stayed: February 2013, traveled on business
Thank pagecarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded March 5, 2013

pagecarl,

Thank you for your review and for choosing our hotel for your stay! I am happy that you found our hotel to be just what you needing during your week of training. Hope to see you again soon. Don't forget to recommend us to your friends, family and co-workers.

Kathleen E. Holguin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

We have stayed at this hotel before; and the excellent service and great facility made it an easy choice to stay again. Geoffrey checked us in quickly and advised us about services available in the facility. The rooms were comfortable and quiet. We got a good night's rest after a long day on the road. Harris Balkin, Sales Manager, stopped by our breakfast table in the morning to ensure we were enjoying our stay. When we checked out, Penny at the Front Desk thanked us for visiting and hoped we enjoyed our stay. The professionalism of the staff, the cleanliness of the hotel, and the consistent quality will make this a location we will come back to again and again. Thanks for making us feel like we were home.

  • Stayed: February 2013, traveled with friends
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Thank Sally K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded March 5, 2013

Sally K,

Making you feel at home is what we love to do. I am glad that you were happy with our facility and our team members. They are each so wonderful in their own unique ways. We love to make our guests feel welcomed. We look forward to your next trip to Albuquerque.

Kathleen E. Holguin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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