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“A night in Albuquerque”

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Holiday Inn Express & Suites Albuquerque Old Town
Ranked #16 of 144 Hotels in Albuquerque
Certificate of Excellence
Reviewed March 17, 2013

My wife and I checked in on the evening of 11 March, 2013. The hotel was very busy and surprisingly much larger than some of the other Holiday Inn Express hotels we'd seen. We went across the street to see if we could get a quick sandwich from the Arby's at the gas station on the corner. Unfortunately, they were closed at 10 PM and we were a little too late. Domino's saved the day. The room was clean and quiet even though the hotel was still pretty busy. Breakfast the next morning was also very busy but the food was good in spite of the relentless crowd of hungry diners.
We had no problems with the room temperature or amenities and all in all, our stay was quite comfortable. If we're in Albuquerque again, I've no doubt we'd stay at the same hotel.

  • Stayed: March 2013, traveled as a couple
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Thank Mac32931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded April 26, 2013

Mac32931,

Thank you for taking the time to review our hotel. We appreciate your feedback. I am glad to hear that you found the hotel satisfactory to your needs. I hope the next time you and your wife are in Albuquerque that you will stay more than a night. We will be happy to offer you a wonderful restaurant recommendation.

Kathleen E. Holguin
General Manager

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Reviews (645)
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491 - 497 of 645 reviews

Reviewed March 14, 2013

I am a return customer to this hotel We first stayed here a few years ago because of it's proximity to a conference we were attending. Since then, I have made this hotel an overnight stopping point on several road trips. My most recent stay was in Dec 2012. Very comfortable beds, well appointed rooms. Super clean hotel. Well functioning equipment in the fitness room. Great choices for breakfast, even for the health conscience! Very friendly staff. I always feel well rested after staying here.

  • Stayed: December 2012, traveled solo
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1  Thank relevart2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded April 26, 2013

relevart2006,

Thank you, thank you, and Thank you! I am so glad to hear that we are your hotel of choice when you are in Albuquerque. Our housekeeping staff does such a great job keeping the rooms spotless. I love the choices for breakfast and we are always thinking of what else our customers would llike. We look forward to seeing you on your next trip.

Kathleen E. Holguin
General Manager

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Reviewed March 11, 2013 via mobile

Stop was here for the night on our way to the grand canyon. Lounge is warm and welcoming with a nice fire. Small seating area is off to the side if you wanted to enjoy the complimentary paper in peace. Complimentary water bottles in check in. Room was clean and well appointed. Pull out couch allowed all 5 of us to have a bed. Indoor pool was small but fine for our little ones to work off some energy. All appreciated the complimentary freshly baked cookies at bedtime and the the suite shop was fully stocked with all kinds of snacks including microwave popcorn. Movies in the room would have been fun if we had more time. Literally across the street from the cultural center. Native dances at noon on Saturdays and Sundays. Short drive to Old Town. I guess you could walk but not pedestrian friendly. Not a big deal as parking was easy and available. Hotel offers a big binder of restaurants with printed directions. Very helpful but we opted for dinner at Farina which was worth the drive into downtown.
Breakfast was an upgrade from the last HI Express. Lots of fresh fruit, well stocked and the room is large enough to accommodate a crowd.
Overall I highly recommend.

  • Stayed: March 2013
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2  Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded April 26, 2013

Elizabeth G,

Thank you so much for your review of our hotel. I am so glad that you found everything to fit your needs while you were staying with us. After a long drive or flight we like to offer out Priority Club members water upon check-in. I am happy to know it is appreciated. The smell of those cookies are so nice at check in time or for after dinner. It sounds like your family had a fun filled time. We look forward to seeing you again on your next trip to Albuquerque.

Kathleen E. Holguin
General Manager

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Reviewed March 3, 2013

I stayed at this hotel for a week while attending class at the adjacent Indian Training Center. The hotel was clean throughout. The staff were all helpful. Breakfasts were filling and flavorful. I could not ask for any more from a hotel.

Stayed: February 2013, traveled on business
Thank pagecarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded March 5, 2013

pagecarl,

Thank you for your review and for choosing our hotel for your stay! I am happy that you found our hotel to be just what you needing during your week of training. Hope to see you again soon. Don't forget to recommend us to your friends, family and co-workers.

Kathleen E. Holguin
General Manager

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Reviewed March 2, 2013

We have stayed at this hotel before; and the excellent service and great facility made it an easy choice to stay again. Geoffrey checked us in quickly and advised us about services available in the facility. The rooms were comfortable and quiet. We got a good night's rest after a long day on the road. Harris Balkin, Sales Manager, stopped by our breakfast table in the morning to ensure we were enjoying our stay. When we checked out, Penny at the Front Desk thanked us for visiting and hoped we enjoyed our stay. The professionalism of the staff, the cleanliness of the hotel, and the consistent quality will make this a location we will come back to again and again. Thanks for making us feel like we were home.

  • Stayed: February 2013, traveled with friends
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Thank Sally K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded March 5, 2013

Sally K,

Making you feel at home is what we love to do. I am glad that you were happy with our facility and our team members. They are each so wonderful in their own unique ways. We love to make our guests feel welcomed. We look forward to your next trip to Albuquerque.

Kathleen E. Holguin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

We really enjoyed our stay here. The room was clean, though not large, and the bed was nice. Bathroom was a good size and clean. There was a laundry room just down the hall which we used which was nice. The breakfast bar was good and well stocked. The view was marvelous. We were on an art buying trip and had a lot of cash which was locked in a safe at the front desk for no charge. Would recommend this hotel.

Room Tip: I don't suppose I know what would be a bad room here.
  • Stayed: October 2012, traveled as a couple
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1  Thank ardeasnest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded March 5, 2013

ardeanest,

Thank you for taking the time to review our hotel. I am glad that you were able to have a nice time in Albuquerque and hopefully found some great pieces for your art collection. I agree with you on the view. It is great to be able to see our wonderful Sandia Mountains each day when you walk out the front door of the hotel. We hope to see you again soon.

Kathleen E. Holguin
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

My wife and I visited Albuquerque to meet our brand new Grandson and stayed here to be as close as possible to him. What a surprise it was to be greeted by name on arrival and congratulated on our newest family member! Our daughter-in-laws family had been staying here already and had been so pleased with the staff they had shared the news. This was just the beginning of an exceptional stay.
As mentioned in most of the prior reviews here, the hotel is very well maintained (new, as far as we could tell) and we had to look hard to find anything that looked even slightly worn. Not our usual experience with most mid-priced hotels and we were pleasantly surprised. The breakfast in the morning included hot cinnamon buns, biscuits and sausage gravy, sausages/patties, eggs, fruit, etc. All fresh and delicious. Instead of a waffle maker, they have a very easy to use pancake maker that makes a stack of pancakes for you while you get your coffee (seemed very popular with the kids we saw). Pool was clean, weight room useful and after hours coffee/cocoa most welcome. Oh, and there were hot air balloons floating by occasionally in the morning.
However, well beyond all the nice features of the hotel, was the friendliness and professionalism of the staff. We have been greeted at other hotel desks, many times before over the last 30 years, and most hotels we stay at have staff that are 'friendly' but we've never heard of the staff taking the time to put together a small 'Welcome to the World' gift for newborns! Every smile was genuine, every 'How are we doing?' sincere. The closest we've come to our experience at this hotel was on board a cruise ship (never at a hotel).
I don't write reviews for average experiences. If you have the opportunity, I highly recommend you try this hotel! Just be warned, it may jspoil you on other hotels.

  • Stayed: February 2013, traveled with family
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1  Thank NH-voter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded March 1, 2013

NH-voter,

Thank you so much for your review! I am so glad that you had a great time in Albuquerque with our facility, our staff and most importantly you new Grandson. Our team does an excellent job at maintaining our hotel and most of all taking care of our guests. We look forward to your next trip to Albuquerque and having the opportunity to visit with your family again.

Kathleen E. Holguin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Address: 2300 12th St NW, Albuquerque, NM 87104-2426
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Albuquerque
#3 Family Hotel in Albuquerque
#11 Romantic Hotel in Albuquerque
Price Range: $95 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Albuquerque Old Town
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque

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